Petit Vour Beauty Box Review – Monthly Subscription Service – June 2013

Wow tough room. The box only cost $15. You can not get everything for free.

Hi, Petit Vour here! We understand your disappointment with the shipping costs and are offering to cover everyone’s shipping in PV Points (100 point = $1). This was only our second box and we certainly learned a lot. As soon as we heard from our members, we began making changes to honor their concerns. We agree! Members should never have to pay for shipping. We also now see that diversity of products is key. We do want the box to be fun to open after all. As our members requested, our next box does contain two full-size makeup products as well as other smaller samples. Thank you for your valuable feedback! Warmest~

I was also really unhappy with this box. I was so disappointed when I received it yesterday! I didn’t like that it contained perfume vials and foil packets (these should be “extras” after providing deluxe-sized samples in my opinion). I was really irritated by the “gift certificate” (why not provide an actual product in the box?) and that it’s a beauty/cosmetic box and they include a nutrition bar as part of the offering. I also don’t like that they have all these pictures and logos of awesome natural and vegan products and brands on their website and not one was in this box. I contacted customer service (apparently I’m not the only one!) and they seem to be getting the picture that in the world of competitive subscription boxes, they truly need to step up their game. I think they’re doing this by giving current subscribers a free box next month and promising that it’s going to be “a knockout” (I really, really hope so!).

Did you all see this? This is from their facebook page. I think they are really listening to people and trying to make things right. I appreciate that kind of customer service.

“Hi PV friends! We’re happy to announce that the full value of your shipping costs associated with the gift certificate will be added to your PV account in the form of PV Points. For some of you this means your next box will be FREE (for prepaid accounts, a Petit Vour is added onto your subscription), because you’ve reached 1500 points! We will also make sure that shipping costs are included in any gift certificates in the future.”

I was hugely disappointed as well. The GC said ‘Why should you settle for a small sample when we are giving full size products totally free’ or something like that. I threw away the card. Really? 5.25 shipping? That covers more than the cost of the product and the shipping. It was also printed as one of the four samples on the Petit Vour card. The protein bar was printed as one of the four samples too. When I wrote to them, all of a sudden, the called the protein bar “a lifestyle extra” and said there were four other samples if you count those teensy foils. Too bad I’m stuck in a contract. Ooh, but the best part is they offered me 500 something or other points. I wanted replacement product. Those points don’t mean a thing to me! Ugh!

After reading all the info on it, I’m super excited to try the SkinGen line. My only complaint is that I wish the eye cream was a bigger sample. You can tell how well an exfoliant works right away, but creams are different. I love that it’s high end, but for that price, I want to know it works for my skin type. That being said, I love the quality of these boxes and they have great customer service. If you follow them on facebook, they really care.

I hated it! When a gift certificate requires shipping or a purchase I don’t consider it to be of any value…I will not be using mine. I didn’t realize the creams were of that value because to me a little tiny package of cream is not worth $8. Last month when I subscribed they sent their first box but I didn’t get the gift certificate for facial care…they threw in a couple packages of face soap and called it even (hmmm…a $30 value compared to $1 value?!). I canceled today immediately upon opening the box.