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I have been a subscriber of Wittlebee for quite some time and I keep waiting for them to “get their act together” but they never have. Their customer service has never been great but now it is NON-EXISTENT. They now prohibit anyone who has EVER posted any kind of a neutral or negative comment on their FB page from posting ANYTHING AT ALL. They will NOT credit or refund ANY item. I received a size 12 month shirt in my 18-24 month box and they wouldn’t do ANYTHING – no credit and no replacement. They will charge you card and ship a month after the charge and the slow packing/processing and shipping never changes. They are now offering a “Showroom” feature that allows you to choose up to 3 items for your box but so far I have only seen graphic T-Shirts and sweatpants available in my sons size (I prefer polo style shirts and neither of my kids wear sweatpants). They RARELY if ever send matching set of anything. In the beginning they offered 8 items then they took 2 away and only sent 6 items – now they are charging for shipping and sending only 6 items that are a much lower quality and value than they used to be. I’m so tired of waiting for this company to get their act together it’s pathetic. Instead of getting better, they are getting worse – such a shame since it was a great concept. I am fed up with this company. I just got my “Showroom” selection option this month but after I get my box I am canceling my subscription and will tell everyone I know that this is NOT worth the cost and frustration!