Allure Beauty Box Subscription Updates: New Perks + Price Change Q&A!

I initially ordered the 3-month subscription, but due to a glitch on their website I was charged twice. I got it corrected. The second month into the membership I ordered some additional items. They came, and then they came AGAIN. I called customer service because I had no intention of paying for two of all the items I ordered (which came to around $124). They responded by telling me I had placed the second order three days later – for the same items?!? This was untrue. I also had no confirmation email, except from the original order. Then they tell me the boxes are non-refundable so I am stuck. At this point I am contacting both my credit card company and the State’s Attorney’s office, because this is fraud. Bottom line…love the monthly boxes and they are well worth the price, but bad customer service, fraudulent charges, and a complete lack of taking responsibility for the errors on their side. Very disappointing experience.

unfortunately, I’ve had nothing but issues with my Allure subscription. Back in September, we had a lot of chaos here in Philly; resulting in delays & missing mail. One of which, was the Allure box.
Allure offered to resend it or refund it, I chose the re-send option. at the same time, I had to cancel my current subscription because I had just lost my job due to Covid
Long story short, it never arrived and I Continued to be charged in October. After four emails and no response I called their 800 number. Offered a refund on both charges, but then I received an email where Allure contradicted the earlier phone resolution
Now, here it is the end of October and I am still getting emails as if I am a current subscription, I was charged 2495 and still did not get a box, and only got refunded for September 16.95
To make matters worse, in October it was charged to my debit and not revolving card, I had chosen within my Amazon account.
An email from last week, said that my box shipped out,I haven’t received it and I still get emails as if I’m an active customer. it’s like nothing changed with a month of back-and-forth communication.
Getting involved with Condé Nast was a big mistake. i feel like these boxes are only for profit and not for the consumer.
***Sidenote, I did receive an email promotion from Condé Nast offering the allure box at 2495 beginning in December .

I loved Allure and the $15 price just the way it was. I’m so upset they raised the price so much. I think $23 is a little much even though you get like 1 more full sized product and whatever else they are offering. I don’t really like any of the spoiler, so I’m probably going to be skipping this month.

I received the FREE Mega Bundle (17 products valued over $264) today. It’s disappointing. Think small items (2 eye brushes, makeup eraser mini, doucce lip item, laritzy lip item, several ModelCo eye shadows). It was free and I would have bought the annual anyway so I really can’t complain. There is a mini (0.47 oz) St. Tropez self tan face mist that I will def. use.

I signed up for an annual subscription through the Allure site. I usually end up purchasing most of the year anyway and it will be cheaper this way overall. I’ve never had any issues with customer service service and I’ve only contacted them via e-mail.

I personally am trying to wean myself from Amazon. They are such a powerful company and aren’t a particularly good employer. If I can buy an item elsewhere, I will.

This post was helpful. Glad to know about the brushes and sheet masks! I haven’t changed my mind and plan to just carry on with my annual that I already paid for until April.

I really like my Allure Beauty Box. I’ve been subscribed for about 8 years and have enjoyed most of the products I’ve received. I’ve even found some of my Holy Grails. I just can’t see myself getting completely unsubscibing..

So if I am already a member and pay monthly and want to sign up for the annual subscription can I do so on my current account?? Or do I have to cancel that sub and start a new subscription with the annual offer???

Thank you for all this info! The “full-sized” description is particularly helpful, though I see a nail polish counts as a full-size (though other than the nail stickers, I can’t recall ever getting polish in my box). I’m hoping the boxes will improve, I’ve always enjoyed Allure.

I signed up for the annual (while having a monthly) and they sent me a duplicate August box. I called and they were super nice about it.

I know a lot of people complain about their customer service, but whenever I call – everyone is always super helpful. I’ve never had an issue with it. They are pretty good about email too.

I’m glad they are keeping the option to subscribe through Amazon. I think I will just continue with my practice of subbing for months where I like the spoilers, and pausing for months I don’t. It’s just that with the new, higher, price, I will be more picky about which boxes are worth it. I imagine Allure will become a box I only get three or four times a year, instead of almost every month.

yeah, so i signed up through amazon and I got the gift with purchase… which is not what the above Q&A states… just fyi

So what if you subscribe though Amazon,will the price go up on there or are we locked in at 15.00…..Also will the Amazon box still have a couple different items like it always has?

As long as I can get the boxes through Amazon, I’m happy. If that goes away, I will simply not get the box. I have had nothing but problems with the Allure website and their CS.
They’ve never been able to ” find my subscription” but as I’d had it for years, they were charging me for it monthly.

I will not deal with that kind of thing again. New card, new expectations of honesty.

I’m still on the fence, but I just want to say how much I appreciate this post! These were the exact Q and As that I needed to know in order to make my decision. I’ve been leaning into allure for the skin care but $23 just seems like a lot for not knowing what I’ll be getting. Being able to skip a month and knowing that a brush or a sheet mask won’t be one of the “full size” products makes me feel a lot more comfortable. The other “benefits” I honestly couldn’t really care less about at the moment.

I loved Allure when they featured great products from great brands. If this is going to turn into just another sub box filled with just average products (I’m looking at you Doucce), I may cancel my long-running sub. I’ve tried so many products from the indie/unknown brands and feel that the majority of products do not live up to the supposed value.

I have tried the Verso eye cream, it is not that great!, in fact, i ended up not using the rest of it. It did nothing for me! I love the Allure beauty boxes, but i wont pay over $20.00 for any beauty sub that has deluxe size samples in it. It looks like this will be the end of my subscription with Allure.

Is the verso full size now or still a sample?

So I still don’t understand what happens if I have an annual through January. I’d like to cancel it and restart at the new rate, but …

Allure is my favorite sub box, it is the only one I have never canceled. I went ahead and did the annual, can’t wait to see how they will improve even more!

The $165 annual is so tempting! But product overload:(