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Rachel Zoe Box of Style Winter 2017 Review + $20 Coupon

This post may contain referral/affiliate links. Read the full disclosure.

The Rachel Zoe Box of Style from The Zoe Report is a subscription box from Rachel Zoe. Each box includes a hero item which is revealed before boxes ship, and other fashionable items and accessories, plus a few beauty products and styling tools, too. I am a huge fan and love her taste, so this is one of my favorite style subscription boxes!

This box was sent to us for review purposes. (Check out the review process post to learn more about how we review boxes).

The packaging on these boxes is always amazing! (Each item is individually wrapped in tissue paper.)

The Subscription Box: Box of Style by The Zoe Report

The Cost: $99.99

DEAL –  Use coupon code WINTER20 to save $10! 

The Products: “Every season Rachel and our TZR editors will hand-curate more than $300 of our favorite fashion, beauty and lifestyle items.”

Ships to: US, Canada, the UK, and Australia

Check out all of my Box of Style reviews!

The box comes with an info booklet with Rachel’s styling tips, and a letter from her introducing the box.

And this booklet also includes coupon codes for some of the brands featured in the box:

Now, on to the items!

Rachel Zoe for Box of Style Clutch, retail value: $125

This clutch is an exclusive design from Rachel Zoe for the box!

(Subscribers could pick this black version or the white pearl version.)

This is a hard-shell case with silver metal accents. It has a removable chain strap, so you can use it as a clutch or wear it over the shoulder.

It measures 4 by 7 inches, and has 2 inches of depth.

Inside is large enough to carry any size phone, plus money and a few beauty essentials!

Here is the pearl version as well:

(Box of Style sent us both versions so we could show you both in the review, but subscribers will only receive one variation.)

I can’t pick a favorite – both are so chic and versatile!

House of Harlow 1960 Mesa Earrings, retail value: $115

These earrings are another exclusive collaboration for this box!

These earrings are so sparkly and fabulous! My only fear when I first saw them is that they would feel heavy, but I’m happy to report they were easy to wear!

Unreal Fur Faux Fur Stole, retail value: $85

Rachel recommends wearing this as an alternative to a winter scarf. You can leave it open and put it on the collar of your coat.

Or you can wear it as a thread-through scarf!

The faux fur is super soft, and I like the size, too. (I used to wear big faux fur vests all the time, but now I’m liking this as a more subtle faux fur accessory.)

Hm, how do we make this fancier? With faux fur!

Ta-dah!

Osea Essential Hydrating Oil, retail value: $68

OSEA is a great natural beauty brand, and this face oil is lovely! It’s hydrating, lightweight, gentle, and I love the lavender scent. It’s designed to moisturize skin, help reduce the appearance of fine lines and give your skin a dewy, radiant finish.

Tarte Sex Kitten Liquid Liner, retail value: $20

First and foremost, how cute is this eye liner pen cap?

And it just happens to be one of my favorite makeup brands, tarte! The eyeliner goes on smoothly and is super inky and pigmented – exactly what you would expect from a great liquid eyeliner. And it doesn’t budge once it sets!

Here it is on:

Sugar Paper The Agenda, retail value: $48

This planner is so classy! The text is a gorgeous gold foil, and it matches the polka dot interior:

Each tab features an inspirational quote from a famous woman, with Rachel’s quote for December 2018:

Style is what one creates… glamour is a state of mind.

The agenda includes weekly and monthly layouts, a section to track birthdays and thank you notes, note pages, and a catch-all pocket at the back.

As someone who spends most of her day in front of a screen, I love using a planner to actually write out my to-dos and then cross them out. This is perfect for me!

Verdict: I feel like every Box of Style becomes my new favorite all-time Box of Style! I love the glam vibes this season – the pieces are fabulous but still really wearable. I’m already planning on using wearing them to a wedding this weekend! And I think the Box of Style team does such a great job of curating beauty products – they seem to always include some of my favorite brands!

And putting a high-quality planner in this box is perfect for me. And I think it would make such a thoughtful gift if it’s not for you.

And this box has a retail value of $451!

To Wrap Up:

Can you still get this box if you sign up today? Yes, as of publication, this box was still available!

Coupon – Use coupon code WINTER20 to save $20!

Value Breakdown: At $99.99 for this box, here’s what you are paying approximately per item:

  • Purse: $25.50
  • Earrings: $25.50
  • Faux Fur: $18.85
  • Tarte Eyeliner: $4.43
  • OSEA Face Oil: $15.08
  • Agenda: $10.64

What do you think of the Winter Box of Style?

Written by Liz Cadman

Liz Cadman

Liz is the founder of My Subscription Addiction. She’s been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!

All views in this review are the opinion of the author. My Subscription Addiction will never accept payment in exchange for a review, but will accept a box at no cost to provide honest opinions on the box. This post may contain affiliate/referral links. Read the complete My Subscription Addiction disclosure.

202 Comments

  1. Surprise! I just received my box today, I had given up seeing it before Christmas.

    The purse is especially beautiful. The earrings I am not sure are for me, they are so large and so very much. I will wear the faux fur scarf- i own another in a beautiful rust color that is much more lux and thicker than this one, but it is still nice. Rachel Zoe’s items are often special versions of items in other boxes and the eyeliner is an great example of this. I plan to use the elegant appointment book next to my computer to write items there instead of my usual note pads.

    Warning, I thought the hydrating oil was a face spray and so I managed to spray my (luckily) cheap t-shirt I am wearing. Since is is an oil, it will stain.

    I hope that these boxes survive the upset that is happening at the Rachel Zoe company, I have been getting them since the very first one.

  2. I got mine at 8:30pm last night…and I have to agree that most of the things in the box would have been better suited for now missed holiday parties, etc. The earrings look so cheap, they throw off the quality of the box. Otherwise everything is nicely wrapped and will make good last minute gifts

  3. Tracking shows mine should arrive Saturday. It only weighs 3.9. I ordered right away when they offered the candle deal. Has anyone received the candle?
    A lot of subs seem to be having issues. I have had problems with the Allure deal, Boxycharm, Glossybox, and the Sephora 10.00 past boxes deal.

    • I received the candle, it’s pretty nice. Mine weighed 5.6 lbs according to FedEx. I dont know if these weights are exact or should be used to predict anything though..

      • Did it come separately or in with everything in the big black box?

        • It was in a big cardboard box with both the regular box(in another cardboard box) and the candle inside. (So, yes it was separate from the regular box)

          • Oh – lucky you!:) I received my box today and no candle – darn! I didn’t get one.

    • I have been going through all of my confirm emails from Gilt.(which we shouldn’t have to).My voucher says specifically Box of style plus gift with purchase candle (maybe not exact wording). So, if we have that on our voucher, that means we should get the candle. I am still waiting on my Box of Style from My Subscription Addiction early Black Friday special. I also ordered a second box way early and now it says it won’t be here until 12-27-17. So, I had to do last minute shopping which if you know me, I always prepare early.

      Not cool.

  4. Did anybody receive the white pearl box clutch that would like the black glossy clutch instead and would like to swap? I thought I picked the white one when I made my selection but ended up receiving the black one, also nice but I have too many black purses already.

  5. They sent me a shipping confirmation 12/16 with the estimated arrival date of 12/19 to 12/25. When I click on the tracking number, it has no info that it has actually shipped, it just has says a “label was created.” Is this being done to try to appease people and make them think their box is on the way? Am I correct in thinking my box hasn’t even been actually mailed?

    • I think it was done to appease people– on my fourth email to them where I said I was disputing the charge with the credit card company, the cs I had been dealing with said “Congratulations! I have your shipping number.” I received my shipping notification on the 19th and it started moving yesterday (21st) with a delivery date of Dec 28. Note, my pusheen box also sent me a shipping notification on the 19th from the LA area and was delivered yesterday. They handled a post-Dec 15 ship date MUCH better than RZBOS.

    • I receiving the same email! I contacted customer service yesterday, but I haven’t heard anything. Sounds like I will have to hound them until they finally ship my box.

  6. I am an annual and just was notified that my box shipped today! ETA is January 1-5. I leave for Hawaii Jan 6. Those jerks have shipped my prepaid holiday box post pre-Xmas holiday parties, post Christmas and to add insult to injury post New Years Eve. I will be online letting as many people know as possible what a terrible company this is and if you purchase an annual subscription you can expect nothing for your investment. Do not subscribe with this sub-par company!

    • This so disappointing! I have loved the products and told anyone who complimented me on them that they came from this subscription. When the spoilers came out, I would be practically singing about them with my coworkers. I would tell anyone I was in conversation with about subscription boxes that this was my favorite box. Never again. Customer service is the most important thing for me and it is clear this company has no regard for it’s loyal customers.

  7. Good night, I am HOT.

    I recieved tracking. Said it would be delivered between December 21-25th. Less than ideal, but fine. It will make it for Christmas stockings.

    HOWEVER, FedEx says that is not the case, and it will be here Dec. 27th. SO I GUESS I NEED TO GO GET STOCKING STUFFERS FOR THE PEOPLE THAT THIS BOX STUFF WAS GOING IN.

    UPS, 10 day delivery, WHAT IN THE WORLD. I actually like this box, but I’m tired of the cruddy customer service, the unfiffilled promises, the whoel shebang. I just can’t do it anymore, Rachel. And customer service is not apologetic at all about the Winter box arriving two days after Christmas. And it will probably have either the wrong items or bent items in it, according to Instagram.

    Get it together. This is why Rachel Zoe Brands are failing. It is a lack of attention to detail and good customer service.

    There should have been a credit issued to annual subscribers. WHICH I HAVE BEEN SINCE THE SECOND BOX EVER.

    #rantyranttant

    • Preach!
      I am a quarterly subscriber, and so frustrated. After my fourth email with CS, the last reply I received was “I have great news, we have a tracking number for you.” Same expected delivery date as you. It finally left the warehouse yesterday and UPS delivery date is Dec 27. So irritated. You are so right about why Rachel Zoe business aren’t doing well. All her celebrity friends got the box at that party she had all over instagram, and that is who she apparently caters to.

    • Well, I am also annual and haven’t received any shipping info. Samantha is my CS who provides no follow up or info. I’m sure glad this is my last box…feel sorry for anyone just starting out. With many annuals canceling they will have a hard time funding next years boxes. Whoever felt it was in the best interest of BOS to ship the bargain finders and one timers before the annuals should be fired. But I guess it won’t much matter if they all end up without a job at the end. Shortsighted way of doing business!

      • I wonder if they were shipping regionally instead of looking at what kind of subscription someone had. It would be strange if they deliberately shipped the new subs first, especially since some people on annuals did receive theirs pretty early. Maybe it’s just geographical? I do agree it’s not right, I didn’t receive mine in time for my work holiday party…

    • hello girls I would like to know how much your box weighs when they send it because I bought a free candle promotion and I would like to know if it was sent to me thanks my house is delivery on 27 weighs 4 lb

      • Both my boxes without candle said 4 pounds

        • I received my box with the candle and it weighed 5.6 lbs according to FedEx.

    • I did not get my box either and latest update said to expect a delay until after christmas, i’m livid!

    • I assume everyone heard the news that the entire zoe report writing staff was laid off, I believe they kept social media group and some other person, it’s all over + an easy google – the irony was RZ was having a huge party to celebrate this box yet just days later laid off entire group, not cool just before christmas either IMO

      • Oh no– I had not heard. That explains everything. What a mess.

    • I got my 4 response from customer service this morning ( my box still hasn’t arrived) that said they are aware of “loyal” customers complaints and are working to do something for those of us that have been members from the beginning. They cannot even find quality products or get boxes shipped. Not sure how they could possible do anything for me. Perhaps they should worry about fixing there service first, then make it up.

  8. Looking for ways to cut back on my boxes, and this will be the first to go! Ordered in November and still don’t have it. I did get confirmation that it shipped on 12/16. It actually did not ship that day, they just created the label! There has been no movement at all. I’m not sure why they even advertise this as holiday box and talk about the parties, etc., when most people will not even get them in time to take advantage of the box. I was really looking forward to using the clutch and stole, but as of tomorrow, all my parties are over. I was also planning on using the other items as Christmas gifts, but now I’m left scrambling to purchase other things. I really didn’t think ordering this in November would be a problem to get it before Christmas. With the comments about the concern of the company, I will be canceling this one!

  9. I cancelled my subscription with BOS, after subscribing from day 1 and having the quality of both the items and the service going south over time, I can no longer justify this expense. I wil be on the hunt for a better box that takes care of their loyal subscribers.

  10. I just received my winter box and am missing the harlow earrings 🙁 So disappointed. I ordered this box because my daughter loved these and I wanted to get them as a surprise for her for Christmas. The surprise it seems is on me. Can anyone share w/me how customer support is at the Rachel Zoe Box of Style? I sent them an email and am hoping they can ship out the earrings before Christmas.

    • Well I FINALLY got my shipping information today. UPS says delivery is estimated on 12/27. Only upside is that my Christmas travel will almost be over by then so there is less of a chance the box will be stolen.
      Also got another “xoxo” email from the Customer Service team saying my box is in transit. Its not, only the label has been created. The moment I have that box in my hands I am cancelling. Now I am just annoyed how much of my money I have given this company over the last 2+ years.

      • The only response I’ve received from them is an auto generated email saying “A member services representative will get back to me w/in 3-4 business, likely sooner.”

        They haven’t “gotten” back to me yet. I’m so bummed and would not recommend this box. Mistakes can be made (i.e. someone forgot to put the earrings in) but customer service should be at top of a companies priorities list. I think they forget that as consumers we have choices and voices.

      • UPS supposedly delivered my box and I never received it. Customer service just said its already delivered and they’re not going to do anything about it. I didn’t know that I was on auto-subscription because it was supposed to be a gift subscription for a year only. Definitely cancelling this year!

    • Oh No! I read on Instagram from several comments that the earrings arrived bent or the wrong clutch was set.

      It is horrible to buy a loved one a gift and it not be in the promised box.

      They should overnight the earrings to you!

      • Hi! yes, I can verify that yes, my earrings did arrive with the posts bent almost to the point where the earrings would have been un-wearable. I did manage to straighten them. They seemed secure enough. I may just add a little crazy glue to the posts where they join with the earrings for some added insurance. Although I was planning on using alot of the items for the many holiday parties I had to attend (they were all last week and my box arrived yesterday). I can still have them for Christmas day. I feel for all you ladies who got this to give out as presents. Such a major bummer.

      • Hi Amy,

        Wow, I’m not surprised. 🙁 Its awful that so many people are having a bad experience w/this box/company.

        I hope you and your family have a very Merry Christmas 🙂

      • My earrings are bent, I just bent it back. Not worth contacting cs, it’s not that these are earrings that can be worn everyday.

  11. Just got the shipping notice (but can’t track as for 24-48hours) and not expected before the 21st (my holiday party was the 17th and have no great New Years parties this year).
    But I guess I’ll get the planner in time to start the year.

    I bought a 1 year subscription and I won’t be renewing. Fall came so timely and this was a disappointment. I won’t need next December’s box because I’ll be using this one.

  12. It sounds so silly but it hurts a bit to cancel this box. Even though the items selected are great, they just aren’t my style at the end of the day. The planner is beautiful but I am just not someone who uses planners (I’ve tried many times but I just never remember the planner exists). The earrings are really not my style at all. I would’ve preferred a long drop earring or even some interesting hoops. This one looks somewhat tacky to me. I don’t know what to do with a fur stole and it’s not really my style either. Even though I’m usually able to sell the items on ebay, I think I’d much rather cancel the box and use the $400 to buy items that I carefully pick out for myself. No regret, no bewilderment as to why a certain design was selected, and 100% satisfaction. It was great receiving this box for 2 years but I’m ready to move on.

    • I’m with you 100 percent. I’m going to cancel too.

  13. I got my box today. I got the black clutch. There is no logo or sign anywhere on the clutch that says it is the Rachel Zoe design/product, nothing inside. I wonder why she didn’t put her name on it.

    • I asked this question in one of the posts but was not answered. This looks like a $15 item from Claire’s to me. I bought a second box to split as gifts and was wondering if I can give that out, but anyways, I have to buy gifts for the intended recipients because my first box’s label was created but never left the warehouse and second box does not even have label yet.

      • Totally agree about the clutch — feels very plastic-ey and definitely not what I was expecting.

        • I have a gold vintage one similar to this. I just got my box, and I’m shocked it’s not lined with something. Anything in it could shatter if it is knocked around. I’m pretty disappointed.

    • My white clutch has a ‘Rachel Zoe for Box of Style’ tag sewn inside. The clutch is acrylic. It is very on trend at least in NY. I love the white one!

      • Hi ladies. I received my box yesterday. I love everything! The faux fur stole isn’t heavy and lays nicely. Perfect! The face oil feels amazing and smells like a spa treatment. The planner is pretty. I do find the print too light and hard to read, but I’ve had surgery that makes it diffucult to read colored print, so that could be a “Sue” thing. The earrings are so pretty and sparkly. My posts were bent, but i was able to gently bend them back. The plastic on the earring back was broken, but I can find another one in my stash. I super love the white pearl box clutch. I can’t quite get it open yet. I’m sure thete is a trick I’m missing, but I didn’t want to force it and possibly break it. I’ll look at it again today. I know that shipping and customer service has been a big (terribly big) problem on this box, so I hope that those of you that finally get it in the upcoming days (hopefully not weeks ) love it as much as I do. I think a well-thought-out apology on this situation will go very far, so I hope that the Zoe team steps up on that front.

        • Hi, I can’t seem to open my clutch either, so you are not alone! Did you figure out the secret?

          • Yes. it’s very tight. I had to look closely from a side angle to make sure which side of the clasp is connected to the bag and which should be lifted up. Once you figure that out, you can lift up the longest side of the clasp (parallel to the opening seam) and the bag will open. I had to force it a bit. I love the bag. I just wish it was lined. My phone will clunk around the hard shell, so I’ll use a small cosmetic bag to hold everything. Good luck!

  14. I’m an annual subscriber and have been told they cannot tell me when they will be able to ship to me. That is just terrible customer service and on that note I think I have to cancel.

  15. No shipping notice. Nothing in tracking on FedEx Ups or USPS. No response to email inquiry. And still no action taken on damaged rings from the previous box.

  16. The way this is handled is unacceptable.

    I recieved notice it has shipped today for deliver Dec 23rd. Clearly after ALL holiday parties and seasonal events. And AFTER the updated promised date.

    This is not the way a company should do business. You service the customers who have already paid FIRST. Period. You don’t delay an order that was already paid for so you can send their box to someone new. That is ridiculous. Horrible customer service. Money grabbing at is finest. I am done with this box based on principal. Total loss of respect.

    GREED is never in style.

  17. I’m an annual subscriber from day 1 as well and never received a shipping email but my box was delivered this morning. The contents are just beautiful and it was worth the wait. I don’t necessarily consider this a holiday themed box. Personally I like statement earrings and the clutch can be used on mulitple occasions, not just during the holiday season. Same for the faux fur, I’ll make that work with my winter coat or to make a plain sweater a bit dressier for an evening or dinner out. Everything else will get a ton of use..that planner is awesome. Hope everyone gets their box in the next couple days!

    • That sounds very promising. I’ve had times when I never received a shipping notice in the past, but I’m continually checking my FedEx app, and I have no package coming to me from California at the moment. I’m so glad you like everything.

      • Susan, mine is coming via UPS, not FedEx.

        • I guess they are using various carriers now. I thought everything shipped FedEx SmartPost in the past. Mine is coming FedEx 2 day when I checked my app. I’m excited now.

          • I guess they’re using whoever can get them out. Mine was shipped last Thursday and I’m not getting it til Sat. I’m definitely annoyed because I was hoping to have the clutch for my anniversary Friday night! I can’t figure out how to use the My Choice upgrade feature, it keeps giving me an error.

          • I’m sorry you won’t have it in time for your anniversary. I’ve had trouble with the my choice UPS feature as well. They tell me that my house is a business. I put in a request to have that changed. The FedEx app is very easy. Do you have a tracking number at least? Maybe you will get lucky, and they will deliver it on Thursday. Fingers crossed for you. Happy anniversary!

          • I am going to try and contact UPS today and get it sorted out! Thank you 🙂 my husband is in the military and just got home Saturday from a deployment so it’s nice to have him home to celebrate together! It’s our 6th anniversary and we have spent about every other one together.

          • Thank him for his service! And thsnk you too! Have a wonderful anniversary!

    • Oh wait! I just checked my FedEx app, and a label has been created. My scheduled delivery is Wednesday, 12/20. Looks like they are shipping it FedEx 2-day. This makes me very happy. I wish they would have communicated this. I feel like they are taking ownership now. Yay!

      • Must be nice. They didn’t send mine 2-day. In fact, it’s not supposed to arrive until 27 DEC. I’m an annual subscriber. No apology even, just tracking info after I contacted them….that it was going to take TEN DAYS to get the box to me. In Virginia. Not like I live in Alaska….this is disgraceful.

        • That isn’t right, Kara. I wonder what type of “system” they are using to decide how to ship. Hope you at least like your box when it arrives.

          • I just got my shipping notification, UPS Surepost and delivery window Dec 21-27. I usually get packages from UPS past the delivery window, especially things I’ve ordered this month. I cancelled my subscription a week ago. I’m so disappointed how this all was handled, they could at least have offered subscribers a credit to match what they were selling this box to new people, or sent the box 2 day. After all, the quarterly and annual subscribers were the loyal ones who weren’t just buying it for the deep discounts! Even if they were late to send out, a little transparency and sincere communication as well as throwing us a little bone could have helped out their subscription numbers.

  18. Yes I’m angry too! I’ve been an annual subscriber since the second box they ever sent out. I feel like I should have had priority. I haven’t received shipping notice and I’ve already had Christmas parties. I DO NOT need these things after the holidays either. I’m very dissapointed and I’m also thinking of canceling. Especially because they keep offering discounts we do not get and then we don’t even get out boxes any faster.

  19. The way in which these shipping delays are being handled is utterly ridiculous. I just received a shipping update that I won’t receive my box until Dec 20th. Rachel. Christmas parties are over by then. This has been an enormous disappoint. I will be cancelling my subscription.

    • At least you received a shipping notice. This annual subscriber got nuthin!

      • I haven’t received a shipping notice either. I asked them to credit this last box from my annual subscription but of course got no response. Very shortsighted on their part. Good luck with moving forward next year with annual subscribers not wanting to subsidize all the sales. I would be concerned for any annuals that began in the fall…I think some issues with funding next year will come to surface. Too bad, it was my fave box but if I see one I’m interested in I’m going to get on the “get in and get out” train as well.

    • Well I am very concerned. After reading the comments, I emailed Box of Style, and the Box of Style rep told me she could not tell me when my boxes would ship and then did the generic paragraph they always say. The sad thing is, if you have a Gilt certificate you only have 30 days to redeem. It is getting close to that 30 days and we still don’t know when they will ship. I guess I am just confused. They had stock, they sold the stock on Gilt as well as their site. The Today Show was advertising the box. They are still advertising the box. Are we going to get our boxes even before Christmas? Some of the purchases were done during Black Friday so I am not sure what to think.

      • They are obviously going with the fact that they never said it would ship by Christmas. I think many of us just assumed it would be so especially if we purchased this in November. People are getting tracking every day but those that got tracking yesterday say theirs says delivery between 12/22 and 12/27. I’ve given up thinking I can use this box as a Xmas gift and cancelled my account yesterday. I’m done with BOS.

        • I received shipping notice today after emailing them two days ago. It said my package was shipped via fedex but when I click the link the tracking is through ups. The estimated delivery is dec 20-26. Historically it takes me 7 days from ship date until I receive it. Disappointing for sure! Notice all ship dates for all seasons are now showing mid month shipping.

          • I have emailed back and forth with them four times and my last email says my package “is processing at the processing plant and will ship in days.” With that terrible xoxo on the end. So, so so done with them.

  20. I saw the Winter Box offered onToday show this morning for $79.95. They stated that product choices were available

    • If you check TZR BoS website, they’ve changed ALL the ship dates for all seasons boxes to mid month. Not very good since you won’t receive them until the end of the month now. I thought they’d be shipping in early December when they did the full box reveal in early to mid November. Unfortunately that’s not the case. It is annoying that new subscribers receive their shipping notification before subscribers. I think their problem is their ability to manage add-on items and package them.

      Have any of you received the survey for fall? I didn’t receive one for summer or fall.

      • I agree with you about managing add-ons. I added the Rachel Zoe sweater. No reason that couldn’t have shipped separtely from shopracelzoe.com. I thought I’d be wearing it by now. I threatened to dispute my annual membership that was charged in November if they didn’t give me a concrete ship date, and I just got a generic message back. I was holding out for another week, but I think I’m just going to dispute both charges. Seriously disappointed.

  21. My order on the BOS site says “completed” but I have yet to get a shipping notification and the delivery isn’t on the UPS surepost site. Does anyone know why it says “completed” when it doesn’t appear to have shipped? Anyone else have this issue??

    • That’s what it says for everyone whether they have tracking or not.

    • Mine says “completed” as well, and as of right now I do not have a shipping notification. I just sent in my subscription cancellation request.

    • I just got a shipping notification today. But I emailed them yesterday for a follow-up. And today I received my tracking number. It just shipped today. So maybe e-mail customer service to see where your box is and maybe it will get a shipping notice like I did. I hope this helps

      • I emailed them on Wednesday. Was told to be on the lookout for tracking. Still waiting. I’m going to do a chargeback on Monday. It’s been over a month and I don’t need this box after Christmas.

      • I got a UPS notification but I’m not sure who it’s from. It says the package weighs 4 lbs. This is supposed to be delivered on the 20th (not as soon as I’d hoped).
        Did your package weigh 4 lbs?

    • I sat in completed status for 3 weeks. Just received shipping confirmation and box will arrive after Christmas. This was a gift. I just cancelled and will never trust this company again.

    • I just cancelled. Mybox will arrive after Christmas.

  22. I am curious if anyone else has gotten a shipping notice and/or their box yet?

    • I got my notice yesterday.

      • Well, at least they’re shipping them I guess. Thanks for replying!

      • Don’t get your hopes up. My confirmation was sent today with an estimated delivery after Christmas. I just cancelled.

    • Got one Saturday.

    • I still haven’t received a shipping notification (I’m a long time subscriber). I emailed asking for a refund and to cancel the order since it wouldn’t be here by Christmas. I got a response saying all sales are final. Ended with an “xoxo”
      I responded to let them know that if i don’t have a shipping notification by the end of the day, I will be filing a chargeback on my CC. We’ll see if I get a response, but I am definitely cancelling after this. They can say goodbye to a Full Price paying customer.

      • I have a feeling they are going to lose a lot of full price paying customers over this. I’m also an annual subscriber and while I don’t care enough to fight with them over cancellation since I only have one season left after this I most definitely won’t be renewing.

        • Try e-mailing them first. They are so far behind. Try to be patient. I’m trying hard to be.

          • Emailing them about what?

  23. This is getting ridiculous. I am a seasonal sub from box 1, and I bought a second one to divide up as gifts. I had already gone to the Christmas symphony and work party already past. Still have the Neiman Marcus Holiday buffet and four seasons buffet to go to with my husband and sister. If it does not ship by this Friday, looks like I won’t be using the items as planned, plus I have to buy gifts for my friends who are going to get items from my second box.

    • I’d planned on using some items as gifts too. Unfortunately I have to mail mine so I had to eat it and buy other gifts already so I could get them in the mail in time. I think we’ve all been pretty patient but you’re right, it is getting ridiculous.

    • Yes, I’m in Canada. Had my tennis clubs dinner last Monday, my golf clubs dinner is this Monday, the CPA boards holiday dinner tonight and the Edmonton Airport Boards holiday dinner this Friday. I’m annual and my box hasn’t shipped. I asked them to sub this box that won’t arrive in time for a Spring Box (this is my final box in my annual) and Samantha advised it goes against thier policy. I guess thier policy doesn’t include shipping in the correct season. I have cancelled the auto renew and let Samantha know it goes against my personal policy to do business with companies that don’t respect delivering in a timely manner. She insulted me by ending her “I’m sorry reply with an xoxo”. Very unprofessional!

      • Their policies seem to only be about taking the money and not shipping! I too got those “xoxo” reply emails, which annoyed me because it so disingenuous.

        • I couldn’t agree more with this statement. I’m so disappointed in their response and service. What a joke. Way to completely tank customer experience.

          • I’ve also asked them to give me an update and was given the generic we’re working on it, you’ll get a shipping notification when it ships and I can’t let you cancel because your box is being processed. I’ve canceled my subscription and also disputed the charges because I’ve been charged for over a month and I still don’t know when it will arrive. They said it’ll start shipping mid- December. Will it has not. And reading the responses from people on their social media and here shows they only care about new members getting their boxes and not annual and seasonal members. We’ve paid full price for your boxes quarter after quarter so don’t push us aside and belittle us when we ask you when will you ship our purchases. So disappointed by box of Style and Rachel Zoe for handling it this way. I’ve been such a subscriber of their box.

    • Yep. The holiday ‘social season’ started weeks ago with work parties, plays and social gatherings. This box should have been shipped by end of November at the latest. I don’t need this stuff next year.

      My niece’s box is supposed to arrive Tuesday. I did get a shipping notice for hers.

  24. Yasssss! Just got my shipping info from BOS!!! Oh, Rachel, please don’t let us down!!

    Get excited. Your Box of Style is on its way.

    Your Box of Style, purchased from The Zoe Report was just shipped and is now in transit via FedEx. Your shipping information is provided below:

    Your order was shipped via UPS SurePost, and is estimated to arrive December 12, 2017 – December 18, 2017.

    • Hi Janet, just curious…are you an annual subscription holder?

      • I just joined for December. My first box.

        • I’m happy for you, Janet, but this lack of caring about annual or seasonal subscribers is what prompted me to send a note to them last night. I told them I was going to dispute my annual subscription charge from November if they did not give me a concrete date of shipping. I did set notification yet. I’ve had this in the past where they did not send me notification of shipping, but I was able to find the package in my FedEx app. Nothing at all yet. I’m so disheartened.

        • I received tracking that it would arrive today and then received an update today that I won’t receive until the 23rd. Between this nonsense and the rings that turned (though the replacements seem ok) it’s frustrating and not completely worth the disappointments. This box was sold as great for parties but the season will be over by the time I get it.

          • Wow. Doesn’t look like there is any hope for the rest of us who have yet to receive tracking then. When did you get your initial shipping/tracking info?

          • I just got tracking on Dec 16, but ups only show label printed. Estimated date of arrival is dec 19-25. So obviously since it has not been picked up yet, it is not going to be the early part of the time frame. You would think they will ship ups 2 day to makeup for lost time. My second box has not even shipped.

  25. Liz- when do these usually arrive? I am a full year subscriber and just recieved a notice that they had larger than expected orders and shipping has been delayed. No ETA. I would love to hear additional insight on this. They had some pretty hot sales last month, but I was already a subscriber so I am not sure how I would be effected by the over sales. One would think a yearly subscriber would be prioritized first.

  26. Does anyone know when this box will ship?

    • On Instagram, The Zoe Report said the boxes will ship mid-December. Can’t wait! 😎👜

      • Oooh I checked Facebook and the website but didn’t think of Instagram! Thanks Susan 🙂

      • Super disappointing. My past BOS’s shipped on the first business day of the month, so that’s what i was expecting. My only holiday party of the year will be done before this box arrives. Awful timing.

        • I was a bit disappointed by that too. 😐 Hopefully, you can use it for New Year’s Eve.

        • I’m so disappointed as well. I think there were even emails or instagram posts about it being sent at the beginning of the month, and now it is middle of the month? What is the point of having holiday-ready stuff if we won’t get until right before Christmas? I’m so frustrated with them. The whole sale after subscribers were charged was annoying, but I felt better knowing I would get my box earlier. Now it sure seems like we aren’t!

    • I got an email from TZR saying the shipping is delayed due to “unanticipated demand”….so does it mean TZR shipped boxes to non-subscribers and new subscribers before the current subscribers??

      • I’ll be patient, but I would have hoped they would have the boxes ready for those of us who were already subscribed and made our choices by the deadline. I was hoping to have that amazing purse before my Christmas parties, but unfortunately that doesn’t seem like it’s going to happen. Oh well. I’m glad I didn’t buy any as Christmas gifts. I almost did.

      • Hmmm I thought they shipped in the order people sign up so that would mean current subscribers would ship first….

      • That just makes me more upset. “Unanticipated demand” shouldn’t affect subscribers since they would have had to have us in their count before the sales, especially since we paid full price! I think this is my last box. I’ve tried to stay positive and haven’t minded paying full price because I loved the curation and would get the box first, but this excuse is ridiculous.

        • I whole-heartedly agree with this. It will arrive too late for all parties and we are being put in line behind newbies?! Nail in the coffin. When my annual plan expires, I won’t be back.

          • I wonder if shipping is actually being delayes by all the wildfires in California right now. I know they are now in the LA area and many of the main roads are blocked off so trucks can’t get through to deliver items to them for the boxes or to get them out for delivery, not to mention the evacuations that are happening in the area. That seems more likely than unanticipated demand…. I find it hard to believe a company like this would switch their shipping strategy so abruptly and sell more boxes than they actually have, which is what unanticipated implies.

          • It would be a lot more understandable if that is what the email said. They ship from Redlands, CA which is still in south CA but not in LA. That being said, I have had things shipped several times from the Los Angeles area since Dec 1 that have reached me without a delay from the shipper.

          • I agree with all of you. I am past disappointed now. I have been a member since the third box came out. I always got my boxes at the very beginning of the month, but the last few have been coming later and later, and now it looks like this one might not even make it by Christmas!!! I bought add ons for gifts. Also, these “items designed for box of style members only” have been very poor quality! The hoop earrings turned my ears green every time I wore them, kimono was so cheaply made, stack rings came tarnished and black on the inside! You can’t verify what they are worth since they are not on the company’s website, just bad business on Rachel Zoe’s part. Lastly, two people in my neighborhood purchased the Winter 17 box for the first time, and got theirs Both within 1-2 weeks of ordering!!! So unfair.

      • The most frustrating part of this experience is getting daily emails selling MORE boxes while we are still waiting for the ones we paid for a month ago to arrive. If high demand is causing delays then how in the heck are you able to sell more boxes at discounted prices? Total BS

  27. Thanks, Liz! You look fabulous with these accessories! Im so excitrd to get mine. I also ordered the Rachel Zoe sweater add-on. I have a few of Rachel’s clothing pieces and love them so much. My only bummed feeling with the Zoe Team now is that they are now offering additional add-ons for 12 days and if you already chose yours, you can’t order the new ones. There is a now faux fur hoodie I’d order for $380 if i could (on her site for $695). I messaged them on Instagram, but they just saud i could buy it full-price on her website. Definitely see absolutely no benefit to being an annual subscriber. Much better to wait till the last minute to order and not miss discounts and add-on deals. I was always so positive about this box, but this makes no sense to me and fells like a customer service miss. :'(

    • WAIT! I’m second-guessing mysrlf. Did I miss that the hoodie was there all along? I feel terrible if so. That would mean they answered me appropriately. So sorry, Zoe Team. That would make more sense. I missed it if so. Wahhh! 😭

  28. I love the outfit you put together and I love your hair! You’re a great model!

    What kind if material is the planner binding? I’m considering trying to swap for it.

  29. I am beyond excited to get this box! Each season they get better and better.

  30. So excited for this box! and I need a good eyeliner. Liz these photos are beautiful 🙂 Keep up the incredible work!

    • Glad you are excited about the box, Alison – it’s fab! 🙂 And photo credit goes to the super-talented Emily!

      • hi liz! I just spoke to La Soula about the rings that were tarnished and what a great company, they are sending a replacement asap – they had asked RZBOS to send out an email La Soula wrote apologizing to those that bought the FALL box (not this box, don’t want to confuse anyone) – they explained the issue and offered 50% off website but I never rec’d the email from RZBOS – I told her about your website and suggested she contact you as they said many others who called did not receive the apology email either….just wanted to let you know as their CS is out of this world! thx!

  31. I bought a second box on btbf to split up as gifts. Liz, does the clutch say Rachel Zoe anywhere? Or does it look like some $20 item if given away individually? Thanks.

  32. What a GREAT review of a beautiful box!! I am one who thought I was too ” boho casual” to use the items, then I realized I love crossbody bags, I wear a lot of faux fur trimmed accessories, my very thick long-ish hair requires large earrings for them to even be visible at all, and the facial oil is by a very good brand- and as I am over 55, I NEED all the great quality additional oil I can get ( face, body, hair).

    I got the box with the $30 off sale during the BF promo… and I took a HUGE leap for me and got the white purse. I’ve not owned a white purse in decades.. so I’m going to try extra hard to love and use this one.
    I think the unboxing of this particular luxury filled box is going to feel SOOO decadent, like my most fab gift to myself this year.
    IF the PSMH ladies’ holiday box hadn’t had the opposite casual items in the curation, I doubt I would have bought either, but they are the Yin and Yang of holiday special boxes for me, so I bought both.

  33. I love this box! I can’t wait to try the beauty products and show off that stole. Also, the planner looks so cool and I love writing out my thoughts, etc. I really like the purses because I always need one for special events and now I have a classic one to have on hand. I got the box on the black Friday special you had and that made it even better. I really like the Rachel Zoe quarterly boxes. I get exposed to items that I normally would never think of buying or trying.

  34. I broke down an ordered one for me. Even though I should be shopping for the children. Now i feel bad. But maybe i can give one of the items out of my box as a gift. But i love it all. Oh my

    • Don’t feel bad. Moms deserve to treat themselves when they can!

    • I bought one too and should be focused on kids too! I have no clue where I would where this to esp the faux fur stole as I live in a warm climate and get hot in a thin scarf! what is wrong with me girls? I just could not say no as I knew I would want it when it sold old! even worse, I am still trying to decide if I should get the PSMH FALL LE on Gilt and that has a poncho! thankfully I don’t dare look at any other subs but PSMH + RZBOS…..

  35. This is the only box I haven’t liked. :/ It just doesn’t fit in with my boring lifestyle…but hoping I can use the spray moisturizer.

    And you are so pretty, dear Liz!

  36. I know we’re supposed to comment about the box which was another great review but your hair is super, super cute Liz! Love it!

  37. Omg the eyeliner cat cap!!! I’m so excited to get it! 😻

  38. Gilt has this box for $74.99 with a free candle gift for new subscribers.

    • $60 ish with the gilt coupon

      • What is the coupon?

        • Nevermind I opened a new GILT account and used code WELCOME20 and got this for $59.99

          • Yay! Sorry for the delay, I just saw your comment. It’s a great box for 59.99!!

          • Thanks for your help Hildol!

          • So this is a dumb question, I’m interested in the box and it was going to follow your lead. But when I signed up for guilt I didn’t see the box???

          • Did you look in the GILT city section(not the store)? I’m in Chicago so if you don’t see it in your city maybe it’s region specific… although since they ship nationwide I don’t know why they wouldn’t have the promotion everywhere.

          • I’m totally late to the game, but thanks!

        • The coupon is still working. I just got it for $59.99 😊

  39. I’m now pseudo regret not getting this box because I have an event to go to in 2 weeks & could use that clutch 😕

    Liz, love the hair!

  40. Are the earrings clip on?

  41. Liz, you loook fabulous. Where are your boots from?

  42. I’m so excited to receive this. I think the box clutch is just so elegant and timeless. I’m thrilled to finally have one. It’s the kind of thing that even if you don’t use it often, is just great to have in the accessory stash. Glad to hear the earrings aren’t too heavy. I haven’t done big earrings in while but these will change that. And Liz, I love you put everything together! Such a great glamorous holiday look (while still being comfy in knits).

  43. Liz I am so glad that you showed the stole up close. I was scared it would not pull through but I am elated that it does!!

    The earrings look great on you!

    You look glamorous and ready for going out!

    As for the box, as much as I love last year’s box, I think I will enjoy this even more! I love big earrings!

  44. Great review, thank you! (And thanks also for settling my fears about the weight of the earrings.)

  45. I didn’t grab the box as everything was a little too fancy, and I have a wardrobe full of overly fancy items, including several vintage furs, and I will likely get a super-fancy clutch in the 5th Ave Holiday box. My hardship is not overdressing to things.

    That said, the clutch intrigues me. The white has a lovely subtle design to it, and the black has so much potential to be painted with a white cameo or rose and turned into a little holder for a special book and some nice tea packets.

  46. I’m sold. My only regret is not getting this during the cyber sale.
    You look great btw, I love your haircut 💇!

  47. Liz, I didn’t snag this box, but your gold tunic is *fabulous*. I need one of those!

    I’d also take the pearl clutch…lovely.

    • Thanks! I just looked and it is on sale for $12! http://bit.ly/2AMFvBD

      I think I’m going to buy it in silver now, too 🙂

      • Wow, thanks for this great, in depth review and also taking the time to link your clothes! You really are the best in the biz.

  48. Thanks Liz, cannot wait to get my box. Was there really a silver option for the earrings? I must of missed this. If anyone wants to swap, I would love to have them in silver too! Cheers.

  49. You look awesome!! I love this glam box. I’m a subscriber, but I didn’t get an earring choice, hope I get the gold though.

    • Joanna – I am too, and didnt see that option either.

    • Oh, whoops I am wrong! Updating!

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