Posted by My Subscription Addiction on in Rachel Zoe Box of Style News, Subscription Box News | Tags: | 59 comments

FYI – Box Of Style Winter 2017 Shipping Delay

This post may contain referral/affiliate links. Read the full disclosure.

FYI – Thanks Wendy & Catherine, for the heads up that the Winter 2017 Box of Style by The Zoe Report is slightly delayed:

For a limited time, use coupon code WINTER20 to save $20 off the Winter Box of Style! (Regularly $99.99) This code can be applied to the quarterly or annual subscription.

Check out our review for the Winter 2017 Box of Style to see what you’ll receive!

The Rachel Zoe Box of Style from The Zoe Report is a subscription box from Rachel Zoe. Each box includes a hero item which is revealed before boxes ship, and other fashionable items and accessories, plus a few beauty products and styling tools, too.

The Subscription Box: Box of Style by The Zoe Report

The Cost: $99.99/quarter

The Products: “Every season Rachel and our TZR editors will hand-curate more than $300 of our favorite fashion, beauty and lifestyle items.”

Ships to: US, Canada, the UK, and Australia

Check out all of my Box of Style reviews to learn more about this quarterly subscription box.

Written by My Subscription Addiction

My Subscription Addiction

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All views in this review are the opinion of the author. My Subscription Addiction will never accept payment in exchange for a review, but will accept a box at no cost to provide honest opinions on the box. This post may contain affiliate/referral links. Read the complete My Subscription Addiction disclosure.


  1. Not very Happy right now!! I paid for my Box when Liz posted the 1st Spoiler. I thought to we would all be getting the Box next week. I wanted the White Purse and Faux Fur and the earrings for my Corporate Christmas Party! Either way I still want it but I am disappointed that they are still accepting Orders without getting ours filled. With that said I think all of us should have expedited Shipping.

  2. Yay! Shipping info just received:
    Get excited. Your Box of Style is on its way.

    Your Box of Style, purchased from The Zoe Report was just shipped and is now in transit via FedEx. Your shipping information is provided below:

    Your order was shipped via UPS SurePost, and is estimated to arrive December 12, 2017 – December 18, 2017.

    • Hooray!! I hope we all get the notice soon as well.

    • Thank you for sharing! Sounds like they are expediting shipping.

      I hope to get a shipping notice soon!

  3. I love Rachel, and I love this box. That said, if I were in charge of customer service, I would be making my people work around the clock to get those boxes out starting today and starting with annual subscribers as promised! No more excuses. Take the hit, and send them regular FedEx! Bad customer service is hard to recover from. Take it from a former Disney employee. This would never be acceptable!

  4. Rachel Zoe company in financial trouble.

    • I read that in one of the news feeds. After I read that I was wondering if we would really all get our boxes , or if we would even get refunds, if the company completely folds up. I don’t want to create panic, but we never know.

      • Let me also add that this makes me sad because Rachel Zoe box of style is my ultimate favorite. I myself have always had excellent customer service from them. I never like to hear when a small business is in trouble. I hope they can come through it.

        • Me too! Hope they can weather the storm. Great product, and I love getting this every quarter.

    • I read that as well, apparently they’ve had several layoffs just recently, bad timing folks.

    • I did not know her entire company was in trouble. As for the box of style, I am beginning to think they may refund my money due to all the trouble they have had. Instead of flooding social media and hosting events at Chateau Marmont the company should be busting butt to get orders out. I paid Nov 7th. It is now Nov 8th and nothing except a delay email.

      They discount their boxes way too deeply and this is what happens.

      I got the Jack Black add on for my husband for Christmas. Now I doubt I will have my box by Christmas.

      Sadly RZ was my favorite sub box – until now.

      I am so burned out on RZ that this may be my last box from them!

  5. I remember this happened last year as well. I’m an annual subscriber but also got another box to give as a gift and did not receive it until December 23rd. This is ridiculous, especially since, as many of you have said, the items are clearly chosen for holiday parties and the boxes are often purchased as gifts. I guess I’ll use last winter’s items this holiday season! Unacceptable

  6. I am not happy! I bought an add on for my husband for Christmas! I paid on Nov 7th!

    I wonder if the delay does not have something to do with the add-ons!

    Not only are they being disingenuous they are also being egregious in with their cavalier attitude towards their customers!


    Just kidding! RZ does not care about anything but the mighty dollar! They should offer use some kind of compensation to us!

  7. Regular subscriber, here. Successfully billed for Winter box on November 14th. How exactly am I “unanticipated”?

  8. This is just typical Mercury in Retrograde crap. Sigh.

    I started my sub with them 2 years ago. I thought us, diehard subscribers would be put first & have our boxes shipped first. Instead, we watch our boxes being deeply discounted every single quarter & we are not given as much as a “Thank you” for our loyalty. Such a shame. Especially, when some of us still have a bitter taste in our mouths from last quarter. Thumb printed indented gold catch-all trays & tarnished gold bands.

    I would have much rather they lied & said the delay was due to Quality Control issues & they wanted to get us our boxes to us in pristine order. They really, really need better P.R.

  9. I think the description of the shipping process is a shady way of telling us that despite the delay, they are still using smart post so the package will travel leisurely throughout the country taking in all of the sights before …finally..arriving at USPS.

    • omgosh, I thought the same thing. Like telling us to bad. I will cancel after this. I’m so sad, because i won’t have anything to wear now for Christmas.

  10. This is a bummer. Honestly, it seems to make more sense to NOT subscribe-no discounts, perks, priority shipping. Instead I get to see a box I paid 100 bucks for discouted to 50 or 60 each time. Now delays. I love BOS but this is a nail in the coffin

    • Perfectly stated.

  11. This is so wrong. I am a subscriber and was charged for this box many weeks ago at full price. There is no good reason why they can’t send me my box in a timely manner.

    • Exactly, I think I was charged 3 or 4 weeks ago. Unexpected demand? They may want to ship longstanding members boxes first. They always seem to go on sale yet as an “exclusive yearly member” I get the privilege of paying full price

      • Unacceptable. I paid FULL price 3-4 weeks ago as a reg subscriber and this is what we get?!?! I’m so mad right now. I planned on using the purse earings & stole at a holiday party, as well as xmas gifting. ..and now it won’t be here in time because they use sh*t smart post….

        • I emailed them to voice my disappointment. I was even more infuriated when I got a reply that they were sorry but they were working to try to fulfill the orders before the 15th. Working to try? I replied back and asked if they would cancel/refund the subscribers that wouldn’t get the box in time for their holiday parties/gifts and we could alleviate their “unanticipated demand.”

          • Please post their reply. I want to cancel if mine doesn’t ship within the next week. I don’t need the items after Xmas and I don’t want to sit here waiting until the last minute wondering if I need to go shopping to replace gifts that won’t arrive on time.

          • This was the reply–

            Hi Vanessa,

            I do apologize for the inconvenience. Per our policy, all sales are final as we do not accept returns or exchanges. I am so sorry about that!

            I can assure you that you will receive a confirmation email once your box is in transit.

            Please let me know if you have any questions. 🙂

  12. Why do my comments never post?

  13. So let me get this straight, they knew very well that this box was going to be super delayed to the point where people won’t have it in time for their holiday parties, but Rachel Zoe still threw a BOS winter edition party? (they mentioned on their IG boxes would ship mid-december even before the party happened) And then they posted photos from the event all over social media? Very classy, Rachel Zoe.

    I don’t buy the “unanticipated demand” story. They knew how many recurring subscribers they had at their normal billing time, so I would assume they have enough boxes for at least those subscribers, so why not take care of them first? And then worry afterwards about shipping for the people who signed up later with the discount code. People who were subscribers since at least the Fall box should not be having their box delayed, point blank. Something else is going on here.

    • I totally agree it is so wrong when you are a subscriber and they state it is unanticipated? That is really disappointing. I needed this box for a gift exchange that I am hosing.

  14. Does anyone else find it particularly annoying that the email basically explains to you how shipping works? (They send you tracking, it arrives at the post office, and is delivered to you.) I think we understand that part.

    • I think they say that as an indirect way to offset what it says before about the middle of December. That line makes it seem that you would get your package by the middle of the December, but then they are passing the buck to your local post office…I guess they want us to not blame them if we don’t get our packages by the middle of December.

  15. I normally don’t complain, but seriously so much of the contents of this box is for a party atmosphere (usually common during the holidays). They continue to woo new subscribers, but do not fully appreciate the ones they have. I do not feel valued as a customer. I would be far more understanding if this company offered renewal discounts to existing customers. This is greed.

    • I totally agree with you! I LOVE these boxes and have subscribed almost from the beginning, but not having priority shipping is so frustrating. Not to mention all of the discount codes we see every quarter and high value extras for signing up. Where are perks for loyal members!?

      • And this is why I, sadly, cancelled my sub.

  16. Rachel Zoe’s customer service strikes again! It is such a shame that one of the best and most beautifully thoughtful and well curated boxes has the absolute worst customer service of not only any sub box I’ve ever subscribed to, but of any retail company I have ever dealt with. Each quarter I swear to myself never again, then once I see the box cave, and the cycle continues…

  17. Disingenuous communications, absolutely. Of course there can be no unanticipated demand from annual subscribers. Do they think we are stupid? At least be honest about what the real problem is. I’ve canceled. This on top of other things.

  18. Did they sell boxes to new subscribers first?? How is my prepaid annual subscription “unanticipated”???

  19. Rachel, Next year you might consider putting Christmas holiday items in the Fall box and Valentines Day items in the Winter box. Or St Patrick’s Day items. Or Fourth of July items.

    Yeah, count me in for one who has gifts in that box and holiday party items. Sigh. And as one who hasn’t received the email.

    I never get angry about late boxes, but if the demand is so overwhelming that they can’t ship the product, then why are they still offering deep discounts and Gilt City boxes? That makes no sense. I’m an annual subscriber, so they have anticipated my order since my renew in February. No shipping notice though. 😠

  20. I don’t see how my subscription or that of my fellow subscribers could be “unanticipated”. I’ve had my subscription since the very first “Box of Style” was offered and it’s on auto-renew. It is ridiculous that they don’t have enough product to fill the boxes of their loyal, pre-orders. They should make sure they can fulfill the orders of their existing customers before they offer discounts to acquire new customers and ultimately oversell. I haven’t received the email about the delay but plan to cancel when I do. I wonder if they will find my cancellation “unanticipated”?

    • Exactly!

  21. When I saw the email last night I as very upset. I have been a subscriber from day 1 and I bought a second box as well for gifts. I already bought a day designer so the agenda in my box as well as the second is going towards a gift. I need that by year end! Mid December means they won’t get to me by Christmas Eve if I am lucky.

  22. No excuse for this. It’s not like they woke up this morning and realized they’re running behind and still selling this box! I’m still waiting on replacement rings from fall.

  23. 🙁 I was hoping to see the box BEFORE my Dec 16th party. Looking forward to carrying the bag & wearing those earrings.

  24. Please come before Christmas..Your the only thing I have to wear. I used my last dollars on you. Don’t let me down please.

  25. They seem to do so well all year until they get to the holiday box…this happened last year as well. Of all the seasons you would think that Winter would be most important timing wise…all of their glammy holiday items seem intended for holiday parties and arriving mid December or later misses a lot of those events.

  26. Deja vu…

  27. Ugggh. This happened last year as well, when they also had “unanticipated demand.” I ordered a box in early December, and received it in late February! When I contacted them last year and it took almost a month for them to reply, their response was that they had more demand than they expected or could keep up with. You’d think they’d learn to anticipate that there will be “unanticipated demand.” 😉

    I didn’t receive the above email…did anyone else who has a sub not get it, as well?

    • I think they’re sending the email out in batches. I saw someone in the comments of another post that someone had received this email, then I received it 4-6 hours later.

    • oh no, now I’m sad. Late February all my December parties will be over by then.

      • Yes, February would be crazy late! I was also hoping to get this for my Christmas parties.

    • Yup they did this last year. They actually accidentally sent me two boxes, and I kept it on my counter until they finally emailed me back almost 3 weeks later in January to send it back. Shoulda kept my mouth shut and kept it, but I didn’t want anyone else to miss out. I was expecting this to be late but I feel bad for those who didn’t go through this last year and were expecting prompt shipping.

    • Yes I didn’t get the email either. This is the first I’m hearing of it. :-/

  28. This isn’t good. I bought this on November 7th. After RZ built this all around the holidays this is so disappointing.

  29. This is so infuriating. I don’t understand how they had “unanticipated demand” that delays shipment for subscribers that paid months before. I’m cancelling this box. I haven’t gotten upset seeing the discounts each quarter to new subscribers because I always thought subscribers got their boxes first, and to me that was worth it. Not anymore.

    • Same! Original OG subscribers were promised boxes shipped first of the month of qtr box. Now they always ship later, high demands shouldn’t effect those schedules. I received an email that states they ship from earliest subscribers to newest, which is understandable. But earliest subs should have already shipped by now, no? Anyway idk if I make any sense, because looks like a bunch of rambles 😜. Here’s to hoping we all get ours by Xmas!

      • Totally makes sense! Last night I went to send them an email about how disappointed I was in the delay, and noticed that they changed their shipping dates in their customer service drop down area to “15th of the month” for each quarter. I know it was changed because I went to the same place earlier to email to ask when they ship, saw it was “1st of the month” for each quarter, then didn’t send the email because I thought they’d be out the next day!

        • YES!!! You are absolutely correct! The shipping date was always the around he first and because they pay cheap shipping takes 10-15 days to get it. This is just plain lies and bad business. They could delay our payments then… oh wait! Those were on time! If you charge 100 people then you should anticipate having to ship 100 boxes ON TIME! Whatever you decide to sell extra, YOU take care of as they come. Is not like they o my make the exact number.
          Plus, they seem to always make so many that the spoilers come late so they can continue selling the last quarter box!
          This is so upsetting! Terrible business! Totally cancelling my yearly membership.

  30. This happened 2 years ago. They promote the holiday stuff and than you don’t get to use it because the shipping is delayed.

  31. wow! i am really hoping to receive this box before Christmas. i guess i will just have to wait and see…..

    • Same her, especially since I bought two as Christmas gifts. It’s actually on sale at Gilt City right now for $74.99 and as of yesterday, the code WELCOME20 worked for new members to Gilt, bringing the total to $59.99. It’s a really great deal at that price!

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