Ipsy Shipping Delays Update

Ipsy has the worst shipping procedure of any subscription box I’ve ever purchased.

They need to quit shipping via multiple shippers (ie DHL which then goes to USPS, or Pitney Bowes which then goes to USPS) and stick with one reliable company. Why not just start at USPS in the first place? Or ship DHL all the way through?

It seem the delays and lost packages always happen during the transfer from one shipper to another.

Also, why e-mail us saying a package was shipped when you haven’t even brought it to the shipper yet – you’ve only printed the label? It’s deceptive to say something was shipped when it’s actually sitting in the warehouse.

If shipping is the biggest complaint you get, why not fix it?

And if a package is truly lost, as mine was – ship out replacements right away. Don’t tell people to wait another month and see if it turns up.

Lastly, you MUST give refunds for lost packages if you can’t replace the exact items.

“Sorry, we don’t give refunds and we’re all out of those items, but we’ll send you a replacement bag that will be just as awesome.” No, it wasn’t. It was a bunch of leftovers that nobody wanted. AND I didn’t get my choice item.

Not to mention Replacements not in the bag and getting delayed another two weeks.

I enjoy Ipsy when I get it, but am ready to cancel because yet another box is lost in the mail.

It’s been over 6 weeks since I have heard anything about May’s glambag. And June’s glambag no comment. They’ll get to it whenever.

I got my box today. It was already opened. It has 7 items plus my one add-on. Three of the items were what I originally was told I would receive and four were substitutions. One sub was the Charlotte Tilbury cream!!!! But I was supposed to receive the mirror! I reached out to them.

I just received my x bag today, June 1st. It only had half the items they showed I would receive, I’m really bummed.

I love Ipsy but seriously, WTH. Still no May GlamBagX and tracking says June 1 “possible” delivery but details show it still not sent to the shipper. Pretty sure it’s never coming. Guess I’ll be looking for another subscription box.

I have been trying to decide which sub box to let go as I am currently subscribed to 8 and ended up spending an additional $1500 this month on makeup/skincare (you could say I’m obsessed). Anyway, I think Ipsy just made up my mind for me. I have been with them for a couple years now and they seem to be having some issues with personalization, shipping, customer service, etc. maybe things will improve in the future, but I think I’m going to stick with Boxycharm for now. I tend to like the brands they offer more.

I received my May bag, but I’m still waiting for the April bag. It’s been stuck in Denver Colorado since April 19th. It took 9 days to get there, and is only about 250 miles away from me.

As of today 5/26, I checked every folder in my email and never received notice of the delay. According to the ipsy website, my glam bag still has not shipped. If it wasn’t for this post, I wouldn’t have even known they were having issues, which is a 100% unacceptable way to treat paying customer. I will definitely not be renewing my annual again. If they don’t care about the people who keep the company afloat than I want nothing to do with them. Had I actually received notice of delays, I would be much more forgiving, but this is an atrocious way to handle business.

I’ve been a subscriber for years and this was the last straw for me. Second month in a row that we’re in the last week of the month and my bags no where to be found. I paid a lot for GBX and am completely disappointed in ipsys service. I wouldn’t suggest signing up for this bag to anyone anymore and I used to be a huge supporter. Sad.

I got the May regular glam bag, and I still haven’t gotten any shipping information or tracking links, and it’s not on the website either. When I look at the timeline on the homepage, it already says it was delivered and asks me to review items when I haven’t even received my bag yet or gotten tracking. And I also didn’t get the email with the shipping delays. But, I keep getting the promotional emails and the one that asks me to pick something for my june bag. Is anyone else having this problem??

My ipsy glam x still hasn’t shipped. Anyone else?In the app it says it’s still being assembled. I had one add on.

I have been with Ipsy for years and this was the longest wait time yet and they messed up and left me 2 products short for my GBP. I sent an email and supposedly they have something shipping out for me but it’s been sitting for almost a week with DHL… DHL is the WORST 3rd party shipping company I’ve ever seen. I get trying to save money but it gets longer and longer every month.

For the first time in a long while I finally got my bag earlier than usual. Actually, I got it around the second week of the month until about late last year. Dallas is the main hub near me so along with Covid and the ice storm they had back in February, it really backed things up.

So not only was there a delay in leaving the warehouse, but now my bag has gone from 10 miles from my house to Iowa, South Dakota and Minnesota… Thanks DHL!

I got an email like this back I wanna say in February? But I just got my ipsy for this month yesterday. And last month didnt get it until the 24th. Their shipping is awful

I got my Ipsy X last week. For me it’s boxycharm, I always get that late. I still haven’t gotten my May boxycharm. Ipsy I usually always get by the -16th each month

Ironically, this very morning, I sent an email to ipsy mentioning that any legitimate company that couldn’t honor their promised shipping would have at least reached out to people to inform them. I just lost it with their awful customer service and lack of any information about my glam bag x that still on the 20th has not even shipped.

I have been an ipsy subscriber for years and CS keeps getting worse. Scripted answers, long response time, and vague excuses. First they said it shipped but tracking numbers are loaded in batches and I just have to wait until the 15th, then it was “fulfillment delays” (code for we ran out of products?) with no date certain. At least this email promises within 3 business days.

As they are growing bigger, they seem to be getting worse and worse. Very disappointing.

Anyone else having issues Rating their Xbag items, the review button under each item is not there??

It’s weird how they’ve been having later-than-usual bag delays (let’s be honest, Ipsy has never been known for their prompt delivery), yet Pop Up orders are often being shipped out the same day. I imagine that these take place in different warehouses, but to me it seems like poor management if they have certain fulfillment centers that work like clockwork, and other centers that are so swamped that they’re not getting things out.

For y’all who subscribed to Glam X, can/do you see your past bags or the products? I emailed Ipsy a couple of times and did not get a response.

I received my bag this month early for the first time. I decided to try and not buy add-ons and see if it would get here sooner and it did. I think it takes more time to put the add-ons together so it might take longer to get to us.

I received my Ipsy bag last week. It was great!

My daughter received her GB last week and my GBX was supposed to be delivered yesterday but will now maybe be here Saturday. DHL is always the issue. It arrives at the DHL office an hr from my house every month and takes 4-5 days EVERY month to get transferred to USPS. I have complained to IPSY many times and they always say they will pass on the feedback to the correct department. They really should figure out a better way to ship. I know some bags ship with UPS

In the years I’ve been with Ipsy they have lost at least 4 of my bags. It’s Always been bags with the best items in them too and I’ve never gotten the bags resent, only a refund. It’s been very disappointing. I wish they would stop using Pitney Bowes they have been the worst carrier. On that note, cheers to still waiting and hoping to receive my May Glam X bag!

My X bag hasn’t even shipped yet. Normally I’m not that concerned if it takes a long time with shipping
to get to me. But now I’m worried they won’t have the items to ship to me!! And I was super excited with my selections. I hope I get tracking in 3 days like this post says. 😫😳😀