Pop In A Box is offering a Limited Edition Tsum Tsum Mystery Box!
The Box: Limited Edition Tsum Tsum Mystery Box
The Cost: $34.99
The Product: Limited to only 500! This box contains 6 tsum items with one of them being a Medium Tsum Tsum. All items are 100% official Disney Tsum Tsum items. Pay nothing until July 27th
Ships to: Worldwide
9 comments
Tsumbunnie
Hi. Just wanted to update you on my received order. I posted details and a picture on Instagram here: https://instagram.com/p/BM2jyIyhkLh/
I definitely will not be ordering from them again. It seemed like they were jumping on the opportunity to make money off of a hot product name then they scrambled to come up with items to fill it with. Thank you all for sharing your experience.
ReplyLoba
Just received my box. Crushed as all heck. So I photographed it and videotaped the unboxing. I decided to find original description because this just felt wrong and discovered the 6 item listing.
I don’t know if this is why they changed the price but to sat I am disappointed is underwhelming. You order a mystery bix from Pop in a box and you expect pop in a box type items.
I will contact customer service. I don’t have great hopes. But I have had a decent experience with their monthly sub and no problems with other pre orders so far. So, I am going to give them a chance. We’ll see how this goes….
ReplyLoba
Replying to my own post to post their response (I e-mailed them about the packaging and their changing the advertised items from 6 to 4 without alerting consumers).
“Hello [Loba],
Thank you for getting in touch about order [order #].
I am sorry to hear that [order #] was received damaged. We take every measure to ensure that items are delivered securely to our customers.
Please can you send photos of the damage as an attachment through the message centre by clicking on the upload file button and browsing for your document.
You will also be given the option to include a paragraph of text to accompany the attachment and provide details of your query.
Once we have received the photographs, we can assess the damage and arrange a suitable solution for you.
If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.
Kind regards,
[Customer Service Person’s name]
Pop In a Box Customer Service Team”
So either they have poor reading comprehension or are intentionally ignoring my concerns. I am not amused.
I suggest everyone start reviewing this poor service on their website.
ReplyMoonAndStars
I’m having the same experience as everyone else…crushed/destroyed box with a medium Tsum Tsum and crushed dollar store-esque items. And only 4 items total. I will never buy from them again.
ReplySuzanne
Finally got mine today. The box was damaged and there were only four items. I contacted CS to see what’s up. I got a medium minnie mouse, a paint your own minnie mouse, a board game, and a pen. Curious as to what’s missing.
ReplyDayan
Same here, missing 2 items.
Board game outer box is pretty crushed…
Basically same content as yours, just different characters.
Going to email them now.
Kind of a huge let down after waiting for so long… especially they didn’t even bother to send email explaining about the shipping delay, not until I emailed them questioning… ?
Replysuzanne
They told me that they changed the box from 6 items to 4 and I got the right things. 🙁 They weren’t very nice about it, though they said if I sent everything back they’d refund me. Also, the pen promptly broke. Sigh. This was the first time I’ve ever used this company and most likely the last.
TsumBunnie
Hi! Have you heard any updates about this box? I ordered it right after reading this post, but haven’t heard anything from Pop In a Box since, nor has my credit card been charged. I have no confirmation emails or anything to check on the status.
ReplyDayan
I just log into my account, and the status is “pending”…”Awaiting stock for your order”
The supposed dispatch date was July 27th…
I never got any emails from pop in a box saying delay or what so ever…
Interestingly, when I first pre-ordered it, I was queue two hundred something. Now, I’m queue around one hundred, guess a lot of ppl cancelled after extend waiting and no news from them… Decision decision
Reply
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