French Box Update – They Will Send 2 New Products
Below is the email I just received as a French Box subscriber about the February Box issues:
We’re happy to bring you some fresh and much anticipated news.
Our priority over the last few days has been to find a solution for our February subscribers who have had to throw away 2 items.
We’ve considered many alternatives in our search for a solution: the ideal ones, the fair ones and the possible ones. We decided to send you two brand name, full-size beauty products to replace the problematic items from our previous box.
We know how much we have disappointed you and we chose among our best available products to give you the highest possible value and quality. These two full-size products will have a combined value of about $35.
We expect to ship these to our February subscribers in about two weeks. Please expect an email in the coming days that will include more specific information about this.
A lot of questions and concerns were raised by our subscribers over the last few days. We will answer the most frequent ones soon and we can answer the most pressing ones today:
1 – First time subscribers who signed up in February and haven’t received a box from us yet will receive our next box.
2 – Multi-month subscribers (3-,6- and 12-month) will receive our upcoming boxes and be contacted individually with more details on their account status.
Unsubscription requests and automated charges:
We have cancelled all monthly automated charges: current monthly subscribers will not be charged again and will be given priority registration for our next box.
About our next boxes:
We expect our next box to be ready in about 6 weeks. As previously announced, we will ship our box only once we can ensure it matches the level of quality we originally set for.
Finally, we want to thank the many subscribers who sent us feedback, criticism, suggestions and encouragements during this difficult time. We were humbled and felt incredibly motivated by some of your messages. We learned even more insight about your expectations and wishes. We know it is now up to us to keep you as loyal subscribers.
We are implementing a lot of changes in order to avoid past mistakes and better serve our pledge: a themed box with quality and varied French products that makes you excited the day it is delivered and joyful when you open it and discover the products our team has selected for you.
We will be detailing these changes in the coming weeks.
We thank you for your continued patience and we will be posting updates soon.
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France in a Box LLC
407 Lincoln Road
Miami Beach, FL 33139
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