Ipsy Glam Bag Ultimate October 2019 Customization Starts Now!

It says the last day of the month we are billed but i always get a confirmation on Ipsy’s main page, on the first, saying that i was successfully billed. You would think that if they billed our cards on the last day of the month, we would get a confirmation as soon as we are billed. Yeah, i dont like that we have not gotten any more spoilers for any of the bags, i keep dabating to either hurry and cancel my subscription this month or take my chances and get the October bag. Either way i am canceling my subscription. I am starting BoxyCharm and keeping Allure.

They have always responded back to me but i have seen where people have said that Ipsy never responded to them, i know that if it takes them longer to respond back to me, they always tell me that they have had a unusual amount of emails and was sorry for the late response, but Ipsy should always get back to you, if they never responded to you over your full size item, i would definitely be either emailing or contacting them through social media, like Twitter. They either owe you a full size item or a refund. There is no way i would just let that go! Tell them everything you said about emailing them and never getting a response and that you didnt recieve your full size product and would like to either get your product or a refund. That is what i did when i was missing my add ons, if you contact them through Twitter, it may take a couple of days but they should get back with you. Keep trying to contact them until they respond back! Hope this helps!😊

I’ve been with Ipsy for around five years. Most of the time I get prompt responses to my emails. During times of major change; like the introduction of the Ultimate memberships along with the option to choose products, there has been a slight delay. It’s typically only an extra day or two but this time it was almost a week, which is quite unusual in my experience.

However, I have experienced the same frustrating issue with their customer service about 80% of the time. That issue is that they typically do not actually read your entire message or at least don’t pay close attention to it. Instead either the employees and/or the software they use scans your message for key words and phrases and generates an automated generic type of response. This might work for a very short, general, and common issue. But if it’s an inquiry that’s new, unusual, account-specific, and/or detailed in explanation or even just lengthy (obviously I tend to be quite “wordy”) you will almost never get a satisfactory or sometimes even a relevant response. I used to keep responding and getting frustrated going back and forth over and over, sometimes never actually having my real issue fixed or even addressed. So now if I get one of their useless responses I reply with a request to forward my message to a supervisor in caps as the first line of my email. Sometimes this works, although occasionally it doesn’t help much because while they may send something that sounds more personal, they’re still sending those pre-programmed responses that may not apply or just still don’t completely address your problem.
The good news is that at least half the time they send me extra products or extra points to try to make up for the confusion and frustration. I’d much prefer they just answer me correctly the first time but at least it’s something.

If I were you I would email again with a request for a supervisor at the beginning or you could try using the contact form on their app/website instead. If I don’t get a response to one way I send it the other way on the second try. This is because my understanding is that when you email a second time you get bumped to the back of the line because their system sees your message as completely new in their queue.

Clearly I am not good at being succinct so I probably have more trouble getting my issues solved than most people, so don’t be too discouraged. But I hope sharing my experience still helps. Good luck!

Customization is already over

Ipsy just released spoilers on a Facebook live video… possible ultimate items are a makeup geek highlighters in one of two shades, huda eyeshadow pallet in warm brown or topaz, farmacy cleansing balm, and stilla body lotion. 😕

Agreed! I signed up for Ultimate with the expectation that we would get spoilers (like we do for Plus and regular).

I sent an email to Ipsy Care on Monday asking if we were going to be getting Betty Boop items in our Ultimate bags, and if so how many. I got the confirmation mail saying they got my message and will reply in 24 hours, but 3 days later I still have no response.

This, plus the lack of spoilers and the unexciting choices we saw yesterday has me rethinking Ultimate. Since the weekend is coming up I plan to cancel tomorrow afternoon if there are still no spoilers.

This has me sad, because I loved both my Plus and regular bag very much this month!

Would think Ipsy would give a few spoilers. Especially with a new level. Tempted to cancel without more information.

People are discussing the pros and cons of an Ipsy tier that is new and unknown and trying to decide if it’s something they’re interesting in subscribing to.

Personally, I like seeing comments from all sides here because it might be something I haven’t thought about or considered and will aid in my decision making process. If you only want to see happy and positive, go watch Leave It To Beaver.

I’m the opposite. I picked Warm Brown but wasn’t too enthused about it. The I was really bummed when I found out other people were offered the Topaz one.
Oh well I can live with a few “unfair” variations like that. It’s much easier to accept than to be subscribed to Boxy (like I was for over 4 years) and every month see almost no one but Influencers and You Tubers getting all the good variants they promote everywhere while you end up stuck with overstock and discontinued products and colors. 😄

Couldn’t have said it better myself! Amen! <3

Thank you! That’s how I feel too, I also chose the Murad and it definitely almost pays for the box itself and then we still get 7 other full size products and 4 deluxe sample. That’s more than worth $50 to me. People will always find something to complain about though

Yes! Any complaints, well, they should just go buy what they love.

That’s exactly how I feel. 😎

Yes, yes, yes! I’m signed up for all 3, but based on spoilers, I’m def not keeping all 3. I really need more info so I cancel one or two! What’s the deal??? It’s def fishy…

At this point I honestly don’t expect to see any more spoilers, but on the bright side it’s only a few more days until we get to see what’s in our box 🙂

Most of the commenters are picking the Farmacy balm, so I predict a high demand for that.

Huda palettes are always easy swappers, too.

So you have the Ultimate and the Plus? The Betty Boop eyeshadow palette is for the Plus box. If you have Plus as well, you can make one choice for that too and can select the Betty eyeshadow palette.

I opted to upgrade and not keep my Plus. They automatically cancelled for me.

This actually happened to me. When I logged in the other day my other two memberships were showing inactive. I knew I hadn’t cancelled them so I contacted Ipsy Care and they said when Ultimate was first offered it was phrased something like, “Would you like to upgrade from Ipsy/Ipsy Plus to Ipsy Ultimate?” It just wasn’t worded very clearly so when you selected yes to Ultimate their system automatically cancelled the other two subs. I didn’t have a problem resubscribing to them on the app but if you have any issues they will fix your account for you. Hope this helps!

It is supposed to ask you if you want only the Ultimate or if you want to add it to your other subscriptions. Can you resubscribe through the app?

I would contact IPSY, I have all 3 accounts open and made selection for all today.

The Betty Boop choice is only for the Glam Bag plus. So it won’t be a custom item for ultimate

This is not true. The polyethylene in it is not microbeads. It is a solid form that melts when used.

Whaaaaat? Not true. I have used this many times and no beads in it.

I canceled 😐

I had ‘cleansing oil’ on ‘sometimes’ and ‘cleanser’ on ‘often’, but never received any cleansing balm either. Maybe they rarely sample cleansing balm?

I love the Huda, too.

It’s Warm Brown not Topaz. I chose that too. I love Huda Beauty.

Huh…I wonder why I didn’t have that option. I would of picked that one.

I wouldn’t wait too long. The good stuff is being picked up already

I think their will be new products. I just think they only showed us from choice bcuz they want thr reveal to be a surprise! Bcuz there’s been 2 different pics of spoilers but it was also updated to say thst these are items that msy be included instead of these ARE the spoilers.

I noticed that too! The options we were given for the GB Ultimate were not impressive and stuff we’ve either RECIEVED already or things that aren’t that new or good.. I’m giving the Ultimate 1 chance. If it’s crap,I’m cancelling and going back to Plus. They have the potential to be able to top Boxy Luxe so let’s see if they squander it…

I cancelled recently, too, and seeing these options, I do not regret it one bit. Glad I just stuck with GPB.