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FYI – BoxyCharm March 2019 Shipping Delay + Cover FX Palette Update

MSA
ByMSAMar 11, 2019 | 159 comments

Boxycharm

BoxyCharm
4.3 overall rating
1949 Ratings | 195 Reviews

FYI -  March 2019 BoxyCharm boxes are delayed:

Hey, Charmer!

BoxyCharm here! We are writing to you today with an update on your tracking email.

Because of reasons outside our control we experienced a slight delay with our boxes this month. We are doing everything in our power to get you your box as soon as possible. Stay on the lookout for your tracking email next week!

We hope that you love this month's box as much as we do!

Thanks for being a Charmer!”

XoXo
Your BoxyCharm Team

Check your email - some subscribers have received an email regarding the Cover FX Palette from the March box. Some subscribers will receive the incorrect shade:

Hello Charmer,

I wanted to personally apologize for sending you a CoverFX palette that might not match the shade you selected on your beauty quiz. We had a data issue and identified a small group of Charmers who were affected. We believe that you are part of this group.

My number one priority is to provide the absolute best customer experience and this time I fell short.

To make it up to you, the team is depositing 4,500 Charms into your account in the next 72 hours to cover the retail value of the CoverFX palette. Typically, we would replace your item but we don’t have replacements available for this product. We just updated our Charm Room with some fantastic items we hope you will love and we will add even more items next week. The Charm Room will remain open until March 22, 2019 and then re-open on April 5, 2019 with a new assortment of products.

Again, I apologize for this mistake and promise to keep improving things in hopes that this does not happen again.

The March box has sold out. If you subscribe now, you will receive this new FOMO box as your first box. (Current subscribers will not receive this box - think of it as a Boxycharm Welcome Box.)

This variation of the Boxycharm FOMO Box will include:

What do you think of the full spoilers for the FOMO box?

If you haven't signed up for this box yet, it is $21 a month. Check out our reviews of Boxycharm boxes, our posts of Boxycharm Spoilers to learn more.

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BoxyCharm ($30 per month) is one of the most popular beauty subscription boxes that we review, with lots of loyal customers. They promise 5 full-size beauty products each month from a variety of both indie and... read more.

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159 comments

Joanne moore

I havent gotten anything ive been on top of things were customers and desevere what we pay for id love to have an answer whats going on i love BOXYCHARM💋

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Pink5

I got the notice, which puzzled me because I had hit “unsubscribe” on my account page on the website.

Turned out not to be the case.

I emailed customer service and they explained that my 3 month subscription charged my card on Jan. 1, yet I did not receive the January box. Did receive February and March.

February wasn’t bad but March I was not pleased with.

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M smith

Well my boxyluxe came today 18 days after payment cleared. I never got an email about incorrect colors and my Cover Fx palette is the perfect one but the Morphe is sooooooooooo not my colors :(. They are dark oranges brown etc and I specifically told them I am fair with gray hair and wanted pinks and purple and plums NONE of which I got. I also got a darker mauve color lipstick which i can use but would have preferred the pink.
Otherwise the box is great. I will send them a message. 🙁

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Khristy

Which Morphe palette did you received and what color lipstick? I recieved the 15H which I don’t mind but I have SO many palettes with this color and I recieved the Becca lipstick in Poppy and I swatched it and it is just not for me 🙁

Khristy C

I recieved my label creation email on Friday finally, no movement until Sunday from PA with original delivery estimated date of Thursday. I am in VA and still no box. Now it says by end of the day tomorrow, Friday. I have been with boxy for over 2 years and this is ridiculous, if I get the light palette or if I even get one, I would trade for the dark. I usually am waiting for Ipsy around this time but I recieved my Ipsy in the beginning of the month. This is insane.

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Ash_Kay

I checked my second tracking number yesterday, and there’s movement! It should arrive to me this Friday. This whole fiasco has been quite the ordeal, and I’m just happy it’s almost over. I hope that I get the right palette for my skin tone (the medium/deep). I will be so upset if after all this time I get the lighter one.

I know some people are upset about the lack of spoilers for April, but I think that’s the least they can do! There are tons of people who do not have their boxes (regular or luxe), and to have cute little emojis next to spoilers when your box is still not to you, and near the end of this month would be disrespectful.

I want to cancel boxy, especially since it will renew in April for the 3 month subscription. However, I have all these charms and am concerned that if I cancel, that they will go all to waste. I should have cashed out on charms before the end of my last subscription box with them. Ugh, I don’t want three more months with them after this, but I honestly don’t even know how to use charms. I feel like I’ll probably let it renew, and just cancel in June.

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Cb

Just choose the month to month option and then cash in on all your charms and then chancel 😉

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Brittney

FINALLY got my box yesterday….. 20 days after billing. I’ve gotten custom orders from etsy in less time!! Honestly, I just want them to be upfront… what happened and how are you going to prevent it from happening again. Put the waitlist back on and you might have something worthy of waiting for! Otherwise potential customers are going to see the chaos and RUN.

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Cp

I just now got my tracking email today wow and it says that my box will be delivered next Wednesday on the 27th. And my payment cleared on the second

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Susan Marie Ferry

I’m in the same boat as everyone else who didn’t get their boxes yet. I didn’t get any tracking info at all.. I did get the email apologizing it would be late, another email 10 days later stating the same thing and right after an email stating I was one of the subscribers whom didn’t get a tracking number at all yet but to be on the lookout for my tracking number within 24 hours and my box will arrive within 3 days… That was 3 days ago now and zero tracking info.. I sent a few not so nice emails to customer service and voila, I got an email from FedEx stating I should receive my package by next Thursday… Nothing from Boxycharm but I’m used to that at this point.
I have a question for people who received broken Pretty Vulgar highlighters last month. My mother and I had both of ours come smashed. I emailed customer service, got a response and sent in the necessary photos but nothing since then. I emailed the person I sent the pictures to and have had zero luck.. Did anyone else get theirs or any word as to what’s going on? Thanks

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Cb

My highlighter It’s supposed to be inside my box when I receive it next Wednesday on the 27th. At first they told me that it didn’t look like they had a replacement and then they emailed me the end of February and told me good news they have found a replacement.

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Amber W.

So now this morning I got a fourth email, with tracking that’s actually showing movement. If I get the wrong palette, I’m cancelling. I understand stuff happens but it looks like BC fumbled this entirely and it was frustrating to be in the middle of. Influensters got their boxes before anyone else and that just isn’t right. The only “influencer” that should get a box early is Liz! I wouldn’t have known the existence of over half the subscriptions out there if it weren’t for this website/blog. ❤️

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Amber W.

Just an update, I got the correct palette. I’m still sad for those who didn’t get the correct ones in their boxes.

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Barbara McDonald

I’m so tired of not getting some of my responses posted. It makes no sense. I am always polite and offer good solutions or comments.
Oh Liz…WHY? I’m about ready to stop posting

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Barbara McDonald

I have been a Boxycharm subscriber for well over 2 years straight…but that has now changed. I just did something I did not think would ever come from mty kips…I just cancelled (both Boxycharm AND Boxyluxe).

I’m really pained to say this, but their Customer Service has become moot, the products offered are not up to snuff anymore and their shipping has become wretched.

I cashed in all of my [$70 worth of] charms and canceled it all. It actually hurt for some reason…but I did it nonetheless.

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Danielle

I had to do the same. After 4+ years. They don’t value old/current customers at all. But what good does it do to increase popularity on social media and with influencers when you can’t deliver on what you’re promoting? As in can’t deliver on box availability, product availability, brand promises, one single customized product, thorough, apologetic, solution-oriented, and timely customer service responses (it’s taken over a week the last 2 times I messaged them), and accurate shipping notices with reasonable shipping times you need only to send once. ALL of these issues simultaneously is unacceptable. They may reel new people in but they certainly won’t be able to keep them. You’d think they were a brand new company with the way they’re operating. And now they want to promote a limited edition skincare box? Are you kidding me? They’re still cheating people out of Luxe boxes (unless you’re a brand new customer) and can’t even get the regular boxes out correctly or on time. Instead of scrambling to compete for customers with other subscriptions they’re threatened by (Ipsy Plus maybe?) they should focus on keeping the customers they have by improving every aspect of their boxes because none of it’s working well. I understand what you mean by feeling kind of sad. I feel the same. But I also feel a bit betrayed by my most recent experiences and the way they’re doing things now. I certainly don’t feel like my business is valued at all. They used to be my absolute favorite box and the high point of my month was getting their boxes. And their customer service was great. But in less than a year everything has changed and I just don’t want to be a part of it anymore. They’ve taken the fun and the quality out of it.
I just got yet another shipping notice for my final box. I’m so scared it will not have the Cover Fx palette at all (either shade), and instead it will be one of those awful new subscriber boxes. I never got a spoiler email despite getting them every other month and I didn’t receive an email about getting extra Charms for errors with my box contents.
And I have serious doubts about ever receiving my last Charms order. Hopefully I’ll get to be pleasantly surprised. Good luck on getting your March boxes everyone! And may you actually receive the right palette!

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Khristy

Danielle, I FINALLY got my box yesterday and I feel the same way as you do. I do not feel valued with Boxy as I do with my other subscriptions. But I did want to let you know even though it took forever for me to receive my Luxe box that I did have a Cover FX palette inside and it was the correct shade so I hope that makes you feel a tiny bit better. I am upset that I got a lipstick that is too bright for my skin tone, but I guess I can’t complain too much since I at least for my box.

Well wishes for everyone else that haven’t recieved their boxes yet! I hope they are at your doors soon!

Cp

Great message! I’m feeling the same way.

Teresa

I am so angry with them. I normally get my box around now. Yes I got the email about shipping, then they finally sent my tracking email. I waited for the update and UPS said nothing. I got the email that it’s been processed and it’s on it’s way from boxycharm. I checked ups today and it still says my tracking number doesn’t exist. WTH! But in 11 days they are going to take my money for April’s box! Also have you noticed that there is no spoilers for April’s box? Boxycharm is awfully quiet lately!

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Christina Coe

i got an email saying mine will be here thursday, but they also said i received an item that i’ve received before and sent 2000 in charms… i just wanna know what they goofed. 🙁

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Amber W.

I just got an email (third email) apologizing for the fact that neither of my tracking numbers have shown package movement and that I should be getting a new tracking number. What?

This is my first box. Not a good first impression. :/

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Cp

I I haven’t received a tracking email yet and the only email I received is that newest one apologizing and then goes on and states how long it takes to get here once it’s shipped 🙄

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Amber W.

So even the emails that people are getting/not getting are inconsistent. This is an epic eff up and I also want to know what the heck happened.

Lori

I got a third email as well, but it finally shows my box as coming tomorrow. Dying to know if I got the wrong Cover FX pallette or not! It’s my last month and not renewing. They’ve gone downhill quick.

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Amber W.

Lori, did you get the correct palette? Just curious. Mine is supposed to be here Friday and I’m anxious. Lol

Cp

I still haven’t haven’t received a tracking email at all. I emailed them last week over something else and on last fri they told me that my box will be going out with the next batch that’s going out and to be on the look out for my tracking email this past week. They reminded me it can take up to 10 business days after payment clears. My payment cleared on the 2nd

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Kathy Stacy

Does anyone know the best place to pose for boxy charm trades? I posted in a few YouTube video’s and also looked on IG and FB, but can’t seem to find the right place. I got the dark CoverFX pallet and I’d like to trade.

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Maria

I haven’t checked it out myself yet but I heard Reddit is a good place to find sub box swaps. I’m still waiting to see which palette I receive. IF my box ever gets here. Good luck!

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Michelle

Weird. I got a tracking number from boxycharm on March 7. Then on the 14th I got a different tracking number with the apology for being late. So I’m wondering, did they really not send it the first time?

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Amber W.

Same!

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M smith

Well I got my tracking 10 days after they took my payment and it’s now moving so I just hope it’s the correct box

Khristy

I literally sent my email yesterday to CS stating my frustration with this whole “delay”. Miraculously I received my tracking information today. I am so over Boxy right now, if this continues to happen I am cancelling.

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Becky Epperson

I feel the same. I got an e-mail on 3/6 saying my box was on the way. I tracked via UPS and it said “shipping label” created but the box never shipped. Yesterday, 3/14, I got a new email from Boxycharm saying my box had shipped (DIFFERENT tracking number for which UPS says the label was created but box not received for transport). I’m getting tired of ALL of the excuses. I know – things happen and it’s just makeup …. but frustrating when they’re so focused on bringing in new subscribers (no waiting lists and FOMO boxes) when they aren’t able to keep their commitments to the existing ones! Would love a skincare box but I think I will save myself the frustration when the April LE box becomes available.

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Dani G

I agree. I don’t see how they could possibly pull together a LE box when their regular boxes are in total chaos. They haven’t even released any April spoilers. And I haven’t received my March box still. Instead I got yet another shipping notice with an expected delivery of this Friday. I’ll believe it when it’s actually in my hands.

Ash_Kay

So I emailed boxycharm customer service two days ago about it being a week with no movement. I got an email just now, not about my email, but it being brought to their attention that I am getting a repeat item in my box. They’re giving me 2000 charms, and told me that I could keep the item! <– they even put in that exclamation! So apparently it's being sent over now to distribution or whatever. I feel like this only happened in due to my email, even though they never referenced it.

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Maryann

I got my email today. I’m going to be upset if I get different product than avertised. If I get the dark pallete I will trade it with someone who got the light pallette. I don’t know if I will end up cancelling. It depends on what is in my box. 50 dollars is too much to deal with all this.

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Lauren

Guys, I just got my Allure shipping notification before BoxyCharm. Am I in the Upside down?

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Brittney

Prolly. LOL I can’t believe how late it is this month.

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J

Me too! Right… super weird.. maybe it’s Allure for the win this month..

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Rhiannon

So, if we didn’t receive the email that the wrong palette was sent, does that mean we can assume that we will get the correct palette? LOL!

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Heather

Nope!!! They sent me the wrong one and I didnt get the copy and paste apology email or the charms! In fact I emailed them March 7th, got the generic response saying they would write back in 2-3 business days, and haven’t heard jack since then!! P.S. I filled out my beauty quiz in 2014!!! Like damn… my palette shade should have been correct!

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Jamie Zimmett

I didn’t get the email AND I got the wrong palette. I emailed them and they told me to check my spam for the email and make sure I filled out my Beauty quiz (which my initial email said I did)

They said they’d “flag” my account for review. So why are they not believing me? Why not help me, too?

Best of luck. You might need it like me.

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Maria

They are unbelievable! I won’t go into too many details about all of my outrageous experiences with their terrible customer service department but there have been many. Including situations where I have not been believed or they have out and out accused me of things they knew were not true (like failed payment attempts that never happened). But this situation you’re in now is really something considering they already know this to be an issue. I am pretty sure I know exactly what happened with the beauty quizzes. Mine was definitely filled out, completely and correctly, right before this box. After I heard about the palette issue I went back to check my account (for the 3rd time), and all my answers were gone. They must’ve had an unintentional data dump where they lost our information. So I took it again and went back to check it and while there were answers, they didn’t match what I had entered 100%. CLEARLY there is a major data/system problem on their end. They KNOW this. To continue to question customers intelligence and truthfulness is shameful. I’ve never seen a company with customer service this bad. I myself will no longer send them my money as I have for 4+ years and continue to put up with their disrespect. This month I didn’t get the spoiler email that I ALWAYS get, I got nothing about the palette shade/charms, and still have not received a tracking number. I reached out to customer service to make sure I was still getting my regular box this month or should I expect a refund since I hadn’t received my usual spoiler or tracking emails and heard about them being out of the palettes (I was supposed to get Luxe but didn’t get charged for anything ither than the normal $21) and more than a week later got a response saying not everyone gets a spoiler email and that they do not offer refunds or exchanges under any circumstances. So…still didn’t give me a clear or complete answer.
I hope they do the right thing for you but I wouldn’t bet on it. If you don’t already know about it, you should look into Ipsy Glam Bag Plus. They’re putting Boxy to shame (regular and luxe) in every way possible.

M smith

OMG! Day 10 and I just got the tracking number that says label created info sent to fedex. Let’s see how long it will actually take to get to me! Also what will be in the box lol🙄

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A

I haven’t even gotten my tracking number yet. Just about ready to cancel

M Smith

At this point we can’t assume anything. Maybe they didn’t email everyone that will be affected but if I get the wrong color I better be getting the charms! I emailed yesterday about a tracking number and got the generic email saying they will get back to me 😳☹️

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Heather

Did they ever get back to you?

They sent me the wrong cover fx palette and I didnt get the copy and paste apology email or the charms! In fact I emailed them March 7th, got the generic response saying they would write back in 2-3 business days, and haven’t heard jack since then!! P.S. I filled out my beauty quiz in 2014!!! Like damn… my palette shade should have been correct!

Bethany

Last month my box was shipped 4hrs away from my city after waiting the allotted amount of time… I was expecting it the next day. Nothing for nearly 3-4 days… I looked up the tracking # via FedEx and it was in Oregon? The tracking updated and it was again in transit to my city. I didn’t get the box until the end of the month.

I contacted Boxycharm, was very polite because I understood they can’t control their shipping vendors. Instead of being thoughtful and kind back to me, they basically educated me on how their shipping works. It felt extremely rude and I didn’t acknowledge the issue.

Now, I received an email telling me that by box is delayed for the month 5 days ago and I still don’t have any updates or tracking numbers.

I was thinking about also cancelling and that makes me sad because I typically love their products and the value. Though, when you’re throwing more of the products in the — will not wear bin… because they’re the wrong shade or they’re not something you would use. The value of the subscription tanks for me personally.

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Heather

Exactly!

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Emmy

I still have not received my FEBRUARY or March box yet! Money was taken and I’ve been a member for years. Never had any issues with boxes before February. I keep emailing and I get a canned reply after days of waiting. If I receive FOMO boxes for both months, I’ll be very very upset and be forced to cancel.

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Jenn

Has there been an update on when the March box is going to ship? I feel like they haven’t been keep current subscribers updated other than the delay email, and I have a suspicious feeling that the March box didn’t necessarily sell out, as much as they probably ran out of product and had to come up with a quick plan..

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Joanne Moore

Joanne moore i still havent heard a thing ive been emailing. Reaching out large no avail i havent got. March box i been overloojed as well i know im not important but im a customer and im a very avid BOXYCHARM lover. Why is this id love an answer

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Lori

I think that’s exactly what happened. They are scrambling now, which is why we have no answers. My tracking has been stuck in “Label created” for over a week and I didn’t receive any email about delay or wrong palette. If I didn’t visit MSA, I’d have no idea what was happening.

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April

Same here I got an email on 3/6 with tracking, its been saying “Label created” since then. Still havent gotten the box and I recieved an email yesterday with a new tracking email with a completely differnt number that still says “Label created.” So I am wondering why i recieved 2 tracking emails with completely different numbers.

Amber W.

Same boat. I’ve had tracking for a week, but no delay email or wrong palette email.

M smith

Ok now things are getting really really weird!!! I paid for 3 months in advance and upgraded to boxyluxe this month and they took the money in the 4th. I got the email saying shipping was delayed and now 10 days later I got my tracking number. Now however I just got ANOTHER email stating they could hold my box for me for only a short time (a Boxycharm with 5 items for March) because I need to update my payment information!!! THIS PLACE IS NUTS! I upgraded I don’t want Boxycharm I want the BOXYLUXE I PAID FOR and I paid already in February for THREE MONTHS WORTH. This place really needs to hire some people that know WTH THEY ARE DOING this is ridiculous I’m not even going to respond to that email and keep watching my tracking. If I don’t get my box I will cancel and go to my bank about getting my money back! TICKED OFF in Utah!! Very very stressful unnecessary crap!!

Pixiestix

I’m so tired of Boxycharm. I’ve been with them for two years. The difference in the substitution product prices compared to the ones they show in the spoilers is constantly so disappointing. You would think if you’ve been subscribed long enough they would try to get you the products they are showing. Now to keep people from canceling they are keeping hold of spoilers until after the first and close the charm room so you can’t trade them in and cancel before the next charge. I have more than $40 in charms and the stuff in the charm room is pathetic. I don’t even care about redeeming them anymore, I’m canceling. Ipsy Glam Bag Plus has been so incredible and actually looks at and uses the answers to my personalization quiz. Ipsy’s products are so much nicer as well.

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Hannah

I agree. I was so disappointed in boxyluxe this month. I ended up with an orange lipstick and then the dark face palette (I’m super pale with blue eyes and freckles). I was also disappointed because if they didn’t have enough light/medium face fx palettes then the people paying for boxyluxe should get them and they shouldn’t of put them in the normal boxycharm boxes also.

So now I have a face palette I can’t use and hella charms (which are useless because there isn’t anything good in the charm store anyways). If they could let us use those charms for at least the fomo box or something I’d be happier.

This was by far the worst boxyluxe so far, and I’ve been looking into ipsy’s $25 option and honestly if there wasn’t a waitlist I would of switched after this past disappointment with this months boxyluxe.

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Kizzie

I took off the boxy luxe subscription this time. It just didn’t seem worth it. The items that I really wanted was in the regular box. Still haven’t gotten it yet nor an email with tracking🙄 Did get a delay email however. I’ve liked the other Lux boxes tho just this one was not worth it. I’m praying I get the right palette cuz that’s the real reason I kept the subscription. Thinking about going to Ipsy glam plus. They seem to have their stuff together more. I will say that I generally am able to use 90% of what they send

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