Facebook PixelSugarbash Holiday Box 2018 Spoiler! | MSA
My Subscription Addiction
My Subscription Addiction
Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.

Sugarbash Holiday Box 2018 Spoiler

MSA
ByMSANov 3, 2018 | 165 comments

SugarBash
4.1 overall rating
52 Ratings | 11 Reviews

Sugarbash has released information about the Holiday 2018 Sugarbash box! (Thanks for the heads up, Marie and Robin!)The Holiday box is a collaboration with Kevia - JourneeBox:

Journeebox delivers a quarterly lifestyle experience that features designer-produced, sustainably-made fashion, home, body, and culinary goods.  The JourneeBox direct-to-consumer business model — meaning they design and produce all of their goods —keeps costs and environmental impact down. This model guarantees subscribers quality, vetted products made from sustainable materials with that are ethically made. All current Sugarbash members will receive a JourneeBox, 2018 Holiday edition with their current subscription.

Check out our Sugarbash reviews to learn more about the previous subscription and to see what kind of items you can expect!

Starting at $35.00
Subscribe Now
"Sign up now for FAVES AND RAVES, and every other month, you’ll receive a box with a new theme of carefully-selected, full-sized, YOU-centric products! Just $35 every other month delivers a total product value of at least $100 per box!"
MSA
MSA
At My Subscription Addiction, we believe in better living through subscriptions. We help readers discover new and exciting products and services that will help deliver the best version of their lives.

Join the Conversation

Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.

165 comments

Jerilynn

I still have not received my box. I have sent emails about it twice and have received two false tracking numbers one for a box to be delivered to Florida and one in Michigan. I live in South Carolina! I will never trust this company again and no one should trust Journee box either as the last false tracking number came from them.

Reply ButtonReply

Cjchav

Sad to see Sugarbash go downhill.

Reply ButtonReply

DEB

I have been a member from the beginning. They are not going downhill in my opinion. They are just ending their subscriptions business which they stated in the email we got to focus on the their main model. I am surprised that people only read 1/4 of the message they sent. I wonder if they are glad to be done with these customers as well. I will continue to support them!

Marcia

I feel your pain. I finally just got my box last week after numerous emails.

I’ve had luck getting a quick response using this email: [email protected]. You might also try the Kevia site.

I hope you get this resolved soon 🙂

Laura P.

Have you tried contacting Kevia Style directly, since that is who is shipping the box? I contacted them after receiving a broken earring and received a same-day response and a new pair of earrings just a few days later. Try this email: [email protected]. I didn’t order through Sugarbash, but directly through Journee box, so maybe that’s the difference in shipping times. In response to the other comments here, I know it can be frustrating having to wait longer than expected, but remember Journee Box is new; this is their first box and they experienced unexpected shipping snafus, which hopefully will go smoother moving forward. I personally like the varied selection of items. I received a beautiful pair of agate drop earrings which are so “me.” As with any other box I receive, there are always some items I’ll put aside for gifting versus keeping. I I went ahead and signed up for an annual because I love Kevia brand jewelry so much. With a pair of earrings like I received costing round $40-$50 on their website , all the other items are just a bonus!

Reply ButtonReply

Smh

They shipped my box to the wrong address too. They fix it and now have my box. Seriously they are a new company. Issues will happen.

Reply ButtonReply

SMH

They shipped to the wrong address too. However, mistakes happen? I got my box today. They are a new company. 🤦‍♀️

Reply ButtonReply

Jody

My box came damaged in a plastic mailer. Who sends a box of breakables with no padding? Another F for Sugarbash! I did not get my customized necklace. I always choose silver and got all gold colored.

Reply ButtonReply

SMH

There was no silver option? I only saw the druzy stones and a gold necklace.

Reply ButtonReply

Megan V

Unpopular opinion here, but I liked the box. I thought the candle smelled incredible and my earrings are really nice. The spoiler for the spring box (the duffle bag?) seems nice and I hope the inconsistencies are just a side effect of the switch from SB.

Reply ButtonReply

Melissa

I have several thoughts:
1. I was okay with the shipping delay and felt that their communication about the delay was adequate. Then again, I get so many boxes that I’m never hurting for stuff to open if i have a hankering. Lol!
2. I LOVE the box and the dragonfly tissue paper. Very nice presentation.
3. Okay, now this is where I get a little cray cray, but humor me. So, the guy I like – his last name is Rosenleaf. And this box included a leaf item and a rose scented candle. Hint from the Universe?!? I know we all got those 2 items, and y’all can’t have him, but I thought it was cute.
4. I’m not sure why there are so many negative comments about the candle. A rose smells like a rose. Some people love the scent, and others don’t. I don’t know why anyone would expect a rose candle to smell like anything other than a rose.
5. All the jewelry – yes, definitely not my style, and I have listed most of it on the swap site, although I’m keeping the long necklace with the stone and tassel. I think it is interesting that we got different earrings. The bonus gift bracelet for annual subscribers is comfy, but, again, not my style.
6. The scarf or whatever it is is hideous, in my opinion.
7. Takeaway: I love the packaging, the leaf dish, and the candle, which does not add up to the price of the box. I will probably enjoy the necklace occasionally, and the rest is going up for swap.
8. Finally, I hope that MSA reviews this box soon because I have no idea what the value of the items is, although I guess I could Google to get some idea.
9. Okay, another “finally:” I am not subscribing, but I am very curious about the next box as it says that it will include things to do with self-care rituals from around the world. Hopefully I will be able to swap for anything that tickles my fancy in that box.

Reply ButtonReply

Stacie

This literally was the worst box I ever have received. The jewelry was not my style at all, nor was that scarf. The leaf dish came broken,but I don’t want a replacement so I just threw it in the trash. Everything else will be donated. Complete disappointment because I liked the Sugarbash boxes prior.

Reply ButtonReply

Beccah

OMG! I just realized I didn’t get ANY kevia jewelry! I got a Madeleine Elizabeth ugly necklace and that’s the only jewelry i received!! Also, scarf, bath salts, lead dish & candle! I can’t believe they didn’t even send my customized necklace!!!

Reply ButtonReply

Beccah

Really unhappy! I did not get the necklace i picked! And my box only had 5 items in it! I did not get 2nd jewelry item and I don’t even know what else is missing! Can someone tell me what is supposed to be in it?

Reply ButtonReply

Aly

Mine had the same items you mentioned; bath salts, leaf tray, candle, bright purple scarf, and that Madeline Elizabeth necklace. Plus, mine included a large pair of earrings and a very large “unique “bracelet that was a bonus for annual subscribers. I agree with the other comment that out of all the cute things on the Kevia site ,the items that I received are not appealing to me. At all. Not a one . I plan on putting all of the jewelry pieces in that Davy Crockett like looking bag with fake buck skin fringe that the Druzy necklace came in and giving it all to my six-year-old neighbor boy because it looks like pirate plunder! That and the attractive box are about the only good news about this box for me. Oh, and the fact that it was the last one so at least it’s over. I do hope that many are happy with their box however. I’m just glad to be done.

Reply ButtonReply

Paula Monaghan

Received my box tonight. WHAT A BUNCH OF JUNK! Three pieces of jewelry and all were broken, a chip on the candle, and the cloth item was ugly. All going into the trash. Since I cancelled my subscription over the delays and the quality (not to mention broken promises as to what was supposed to be in the original boxes each month/quarter) with Sugarbash I do not think that there will be any recourse. KEVIA WILL NOT LAST if this is an indication as to the quality of their merchandise.

Reply ButtonReply

Kathy

I did not care for any of the several pieces of jewelry sent, I personally found them very unattractive and don’t know anyone who wears anything like that. My gold leaf dish arrived broken and I don’t even care enough to bother to try and get it replaced. After waiting so long , I found the box very disappointing.

Reply ButtonReply

Amanda

I got my box today! I like everything, I really loved my necklace and the bracelet. My style for sure…so happy!

Reply ButtonReply

Liza's mom

They are not even responding to emails anymore about the boxes. Sugarbash joins Little Lace box as one of the most disreputable boxes ever. All we got was lies and delays. No Journee box for me.

Reply ButtonReply

JJ

Not true, they have responded quickly with a solution to fix the issues! Excellent customer service from Sugarbash and Kevia.

Reply ButtonReply

Mm

Mary the manager at Sugarbash has responded to me several times. Try emailing “[email protected]

Reply ButtonReply

MMae

Finally – my box arrived. Sort of disappointed overall but that’s the way it goes with a “mystery” box from a new company. I received a pair of Kevia earrings which are simple but really nice. The necklace is way too “conspicuous” for me personally, but I’m going to use it to decorate a large vase. I too received the gold leaf tray, bath salts, a black and white print scarf (which I will use as a table runner) and a candle. For me personally, I will not subscribe to Journee in the future without seeing spoilers.

I’m hoping others are happy with their box – at least we can all move on as they did finally ship as promised. Better late than never.

Reply ButtonReply

DEB

They are responding. They responded to my email??

Reply ButtonReply

Lauren

My box is missing an item, about knocked me over with the smell of the candle and is honestly 100% a throw-away box for me. For all the cute stuff on the Kevia site, I’m kind of disgusted this is what was sent.

Reply ButtonReply

LisaMarie

I agree. I received 7 items including my bonus annual item so I am also missing ? a gifting item?

The candle is horrible. Reminds me of my great grandma’s house. Although choosing classic in customization the jewelry were all HUGE statement pieces.

The entire lot will be either given away or swapped. This curation was NOT what I paid for when I paid the annual for Sugarbash. I hope their goal wasn’t to get new subscribers to Journeebox because I will never purchase that box after this. I’m glad this one was my last in the annual.

Reply ButtonReply

DEB

I received mine yesterday. I am happy with the items, they are all useful to me. Even if I hated the items, I would never use words like disgusted? SMH…

Reply ButtonReply

Aly

Well, at least you have received yours. Mine has “an unexpected shipping delay”. Again. So shabby.

Reply ButtonReply

Milly

Mine too. Still in an unexpected delay from DHL. No progress from the second try at shipping…the box is just sitting with no movement and has not transferred to USPS.

Kathy

I also received my box this evening. Not really pleased. The large stone for the necklace was not even connected to the necklace. There isn’t even a part in the bag to hook the two together. Would be nice if useable and in one piece.

I do not care for the bonus piece of jewelry at all. Not my style or that of anyone I know.

I agree the candle smell was overwhelming, and not something I would keep. I love candles, but this was too much.

The one item I really like (earrings) is clearly a second and I will be contacting Kevia about a replacement for them and the necklace problem.

The rest of the box is nice, but not earth shattering. Standard subscription box items. It looks like some thought went into matching colors and putting it together, but in my opinion, it is not as nice as the previous Sugarbash boxes before they changed. At this price point I will stick with Margot Elena boxes. They seem much more my style. I also wish to avoid this shipping drama that these boxes seem to have.

Reply ButtonReply

Lauren

Can’t post links here but I found on their email campaigns they were trying last June to clearance the bracelets from 2 boxes ago for 15$ and the druzy necklaces we just got for 18$. Between that, and items seemingly made for this box (the candle, salts and tray aren’t on their site) it seems like this is just a filler and clearance melange put in a nice box. I’d rather get a few special items than this bric a brac.

Paula Monaghan

SAME OLD TUNE. REALLY!!!!

Reply ButtonReply

Paula Monaghan

Yep Got the same old tune about shipping. Stuck again. WILL NEVER ORDER ANOTHER SUBSCRIPTION BOX AGAIN!!! Will only stick with Margot Elena.

Reply ButtonReply

Cjchav

I hear you. All of the boxes were late and we didn’t get our promised brands.

How can I file a dispute? Pay Pal says to dispute 180 days after, but how was I to know until my last box was received that they wouldn’t deliver the brands. And to give us a final box that we didn’t order?

I subscribed to SB b3cquse of the great reviews and items. I feel like I got the leftovers of what was once q very good sub.

Reply ButtonReply

Julie

I called PayPal. Because it was a subscription box with many products, their are no guarantees on products. I paid and received products, I had no case. Also their terms stated that they can replacement brands, and the JourneeBox was a collaboration and not a switch. I used many of products, so I am OK with the outcome.

Nancy M.

Just curious– after all this is anyone actually planning to subscribe to JourneeBox?

Reply ButtonReply

Lauren

Depending on the contents I might buy if they offered a “past boxes sale” where I saw full spoilers and they had boxes ready to go. Won’t do the pre-paid, wait 2 months, shipping drama stuff again.

Reply ButtonReply

Kathy

No. Never again. My tracking shows exactly the same process as before. USPS is still waiting for package handover. I am local and this is ridiculous. My niece will not sub nor will two friends. We all feel ripped off by Sugarbash and their poor business choices.

Reply ButtonReply

MM

I emailed Sugarbash CS because I never received confirmation yesterday from Journee. CS replied right away as follows:

We spoke with the JourneeBox team today. They said all boxes were picked up yesterday. Your tracking number is coming directly from JourneeBox. We will reach out and have them resend your tracking number.

Reply ButtonReply

MM

What a shock – I still haven’t received the updated tracking info as promised. Let alone the box.

Reply ButtonReply

Aly

This is ridiculous, still haven’t received my box. Even allowing for hiccups with the transition, I feel this is gone on too long. Just problem solve and ship the darn boxes for heaven sake’s. Leaving me in the dark, not sending me any updates about what’s going on ,makes me more suspicious than if they just communicated with me and told me what is going on. I feel I shouldn’t have to seek them out to ask for an update, again.Now I wonder if I shouldn’t just contact my credit card company. Good grief. Count me out from ever buying a Kevia box or product. Other than the people who received them on Christmas Eve, has anyone else received a box?

Reply ButtonReply

Jody

It’s a New Year’s miracle. I received tracking today for my box.

Reply ButtonReply

Marcia

Emailed to me – still waiting for a confirmation

Dear Member,

We have great news! Your box will be shipping out on Monday and Tuesday! We sincerely apologize for this long unexpected delay. The process of switching carriers did not go as smoothly as we had hoped. DHL held on releasing the JourneeBox account until the system was corrected. The account hold has been lifted, and the boxes will be on their way early next week.

Due to the delay, the tracking number previously issued have been voided. You will receive a new tracking number on Monday or Tuesday when your box is picked up and scanned. You will see immediate movement on your box. As a reminder, your tracking number will be coming directly from JourneeBox.

We are very sorry for any inconvenience this may have caused you. Please feel free to reach out directly to at info@sugarbash.

Reply ButtonReply

Jody

It’s finally happening. Got an e-mail saying shipping boxes Monday and Tuesday. New tracking to be provided.

Reply ButtonReply

Mm

Received this last night which is encouraging:

“Dear Member,

We have great news! Your box will be shipping out on Monday and Tuesday! We sincerely apologize for this long unexpected delay. The process of switching carriers did not go as smoothly as we had hoped. DHL held on releasing the JourneeBox account until the system was corrected. The account hold has been lifted, and the boxes will be on their way early next week.

Due to the delay, the tracking number previously issued have been voided. You will receive a new tracking number on Monday or Tuesday when your box is picked up and scanned. You will see immediate movement on your box. As a reminder, your tracking number will be coming directly from JourneeBox.

We are very sorry for any inconvenience this may have caused you. Please feel free to reach out directly to at [email protected] with any questions”

Reply ButtonReply

Jody

Two months have gone by since I posted about this box. I am guessing they didn’t have any money to ship our boxes? This just leaves a bad taste for annual subscriptions.

Reply ButtonReply

Liza's mom

Still waiting. Haven’t received an update since Christmas Eve. Really hard for them to blame it on the mail now that the holidays are over.

Reply ButtonReply

Daphne

Has any one received their box?

Reply ButtonReply

Kimberly Schneider

Still waiting. I emailed them again and they said “We had an issue with the transition between USPS and USPS via DHL. A hold was on our account that prevented us from getting the boxes picked up. The hold was just lifted, we are printing new labels and waiting for the pickup date, which we hope will be Friday or Monday. The average time for delivery is 3-5 days, so should get your box next week. Please stay tuned for a new tracking number, we appreciate your patience”

Reply ButtonReply

Paula Monaghan

Just checked the previous shipping info. It has now been completely deleted, as if it does not exist anymore. My daughter says to just write it off.

Jane

Yes I received my on Christmas Eve.

Reply ButtonReply

Lyn

Nope…still waiting.

Reply ButtonReply

Marcia

Also still waiting – I haven’t received any updated shipping info yet either 🙈

Reply ButtonReply

Paula Monaghan

nope still waiting

Reply ButtonReply

Marcia

Still waiting for my box as well. Never received updated shipping info either

Cjchav

Yes, got it Xmas eve.

Reply ButtonReply

Liza's mom

Still waiting. Anybody else still waiting for this “holiday” box?

Reply ButtonReply

Kimberly Schneider

I’m trying to remember which brands were advertised when I signed up for the annual subscription last year. I know Godiva and Crate & Barrel were a couple of the brands. I know I received the 4 piece Godiva and a Crate & Barrel sundae dish. I think I received a Pier 1 trinket dish. Am I missing Kate Spade, Murad and August items?

Reply ButtonReply

Paula Monaghan

Just received an email from Sugarbash. Basically they are blaming the shipment issue on USPS (though it sounds like the boxes were not ready to be picked up). It seems like we should not expect boxes until next month. GLAD I CANCELLED!!!! (before Sugarbash dumped us on Kevia).

Reply ButtonReply

Kathy

It’s awesome to get a “Holiday box” well after the holidays.

Reply ButtonReply

Amanda

I got the same email. They didn’t blame USPS. They said the issue was switching systems and a delayed pick up from the new DHL It’s the holidays. With everything going on in the world complaining about a subscription box…really? A difference option I loved Sugarbash from the beginning!

Reply ButtonReply

Paula Monaghan

I actually called and talked to the owner (she answered the phone 🙂 ). She explained it was USPS and that going forward they will only be dealing with DHL. She also said the mailing labels have been created and the boxes packed but that they have not been picked up. She has no idea when they will be picked up.

Marcia

I got that email too.
Really disappointed with this fiasco – and their offer of a 10 credit on future purchases is not really enough for all this aggravation.

Reply ButtonReply

Lauren

Especially since you’d still have to pay shipping unless you spent 99$. Offering me 10$ off an 80 dollar pair of earrings and still charging shipping doesn’t make me feel like we’re making amends… The hardest part for me is that I legitimately like a lot of stuff on the Kevia site, I just have to protest this whole incident handling.

Mm

Just got this email…🙈

Dear SugarBash Customer,

Happy Holidays! You may have noticed an email from Journeebox in your inbox recently regarding your Sugarbash/JourneeBox shipment.. For those who haven’t seen our previous emails, the holiday box was a collaboration with JourneeBox. While the holiday boxes were set to begin shipping on the 15th from JourneeBox, the fulfillment process is to print labels days before shipping, which is why your shipping date is showing December 11th. However, complications with switching carrier’s made the task unachievable. The shipping system used for previous boxes was USPS, and — with the holidays in full swing— making the switch to DHL and securing the pickup of the boxes took significantly longer than both JourneeBox and we ever expected.

Due to these unforeseen circumstances, the boxes are still unshippable. For that, we are incredibly sorry and hope to make it up to you. Both the Sugarbash and JourneeBox teams are doing everything we can to get the issues resolved and have these boxes to our customers as soon as possible — shipping to your home as early as this week. While we’re very apologetic for any inconvenience this may have caused; we would like to make amends by offering an additional $10 off of any Kevia purchase, including her jewelry, home and apparel lines — and, of course, JourneeBox. Use promo code “amends” to save on your purchase.

Moving forward, JourneeBox will be using only the DHL system and will not be affected by this sort of issue in the future. JourneeBox is incredibly dedicated to their customers, and future boxes won’t disappoint. In the meantime, we hope that the holiday box impresses you as much as it does us.

Best,
The Sugarbash Team

Reply ButtonReply