Facebook PixelFYI - BeautyCon Shipping Update | MSA
My Subscription Addiction
My Subscription Addiction
Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.

FYI – BeautyCon Box Shipping Update

MSA
ByMSASep 13, 2017 | 140 comments

Beautycon Box
4.2 overall rating
19 Ratings | 5 Reviews

FYI - Check your email! Some BeautyCon Summer Box orders from the Past Boxes Sale have been canceled. Other boxes from that sale should be shipping out soon. (Thanks for the heads up, Lily, Caitlin, & Liz!)

 

Starting at $29.00
Active Deal
get 10% off annual subscription, or first month of monthly subscription
Use Coupon Code MSAbeautycon10
Subscribe Now
Beautycon partners with beauty influencers and personalities to deliver beauty products and accessories right to your door each season: Spring, Summer, Fall, and Winter. Each box is valued over $100.
MSA
MSA
At My Subscription Addiction, we believe in better living through subscriptions. We help readers discover new and exciting products and services that will help deliver the best version of their lives.

Join the Conversation

Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.

140 comments

Lynn

When I called and spoke to a CSR about my order, I was informed I would not be getting a box there was an error and they were sold out. I never received the email like some people did about the winter boxes. I happened to look on today and all boxes are in stock and they are back up to $35 each !! What gives?? Very poor business practices!!

Reply ButtonReply

Kara

I received my shipment today. Originally ordered 3 different boxes and a water bottle. I was charged for 2 boxes and a water bottle. Today, I opened my package and the packing slip listed a fall box, winter box, and water bottle HOWEVER the winter box didn’t actually get included. I’m hoping I can still get my winter box that I’ve paid for and that they don’t run out of stock first by replacing everyone’s summer box :/

Reply ButtonReply

Robin

Did anyone else get an email that says they have extra Winter 2016 boxes and asks if you’d like that instead (to replace Summer 2016 box)?

Reply ButtonReply

Debbie

I received the email offering the winter box to replace the summer boxes that I paid for and they cancelled.
I also received one box today–the winter essentials.
In total, I ordered 6 boxes and will receive 3–maybe.
The box that I did get was intact–others have had missing items.

Reply ButtonReply

SunnyT

Yes I did! I got on chat with CS and they said they were giving a limit of 3 Winter 2016 while supplies last. Get on Chat girls! Don’t lose out! I was charged right away!

Reply ButtonReply

Karen Dutton

Thanks! I am (hopefully) going to be getting three of the Winter boxes, since my summers evidently aren’t coming. We’ll cull extras of things my daughter wants to keep, see what can be put into a gift bag for her best friend for Yule, then add the remainder to the donation box for the local shelter for homeless LGBTQ+ youth. We put together a box whenever elf cosmetics does their big seasonal sales, so this will go well with it. BTW, definitely get on the email list for elf, as they have some nice things for less than a dollar each when they have the seasonal sales (we’ve hit two so far). My daughter likes their quality.

Hayley

I never received an email about replacing a box. I even contacted them last week to ask about shipping and whether I would be receiving the Summer 2017 box after I had read on MSA that many people had received emails concerning that box. I originally ordered that box and the Winter 2016 box, plus a water bottle, and they confirmed I would be receiving those items. Well my order came today, and according to the packing slip I received what I ordered. Yet that’s not what was in the box. I received the Winter box and the bottle, but instead of the Summer 2017 box I got the Fall 2016 box. They just put in a different box. I would have preferred it if they had just cancelled that part of my order.

Reply ButtonReply

Jeannette

Yes, I did. I responded to them that I would like to take them up on the offer and I got an automated reply stating that my response was under review by the customer service department. I asked to replace all 4 of my summer boxes with the winter boxes. My daughter LOVES the Exfolikate so that alone pays for the boxes. Plus the micellar water is great for travel. Any duplicates that we don’t want will be donated.

Reply ButtonReply

JuJu

Yeah, I did.

Reply ButtonReply

JuJu

I finally received my boxes – ordered all the three 2016 boxes, but received Fall and Winter. The Fall box is missing the Kate Somerville item, but it’s included in the Winter box. If they still have it in stock, not sure why they didn’t include it in the Fall boxes as well, but for $8.75 I am okay with it.
Also, I didn’t expect that the lashes would be quite so extra, I prefer more natural-looking ones, but I suppose that would be fun to try for some special occasion.

And having looked at the Summer 2016 spoilers and review I have to say I am really not sorry I didn’t receive it, in fact I don’t think I should have even ordered it in the first place. The NYX Lip Ombre Duo, for instance, is one of my favorites, and back when it came out I got it in like six or seven different shades, but the shade they included in that box was simply awful. And I already have all the NYX Jumbo Eye pencils, wouldn’t have benefited from another one. The Smashbox brow product would have been in a totally wrong color for me, I’ve already had a few samples of the Better Than Sex mascara by now that I totally didn’t care for, and the rest of the items in the box I really don’t care about. Also, it looks like the Luxie fan brush Beautycon has listed on their Summer 2016 page is not something they actually sent out.

So, kinda dodged a bullet there, if anything. 🙂

Reply ButtonReply

Jeannette

I think it was listed incorrectly on the Fall 2016 box because when I looked at the reviews I don’t think it was included in them either.

Reply ButtonReply

JuJu

I see, thank you.

Oh, also forgot to add about the Summer 2016 box, that the Benzac item they sent out was expired even then – I remember seeing a bunch of comments about that.

Yeah, definitely haven’t lost out on anything there…

carol

The single box I had ordered came last week. There was no notice of the 3 I had previously placed an order for. When I queried it on 9/14, suddenly there was a fedex number for an order. If I hadn’t asked, I suspect there would have been no communication, and possibly no order! Now I wonder if there will be all 3 boxes, and if they’ll be complete. Or if they’ll come, as there has been no update since and there’s no estimated date of delivery (nothing traced beyond origin of order).

Reply ButtonReply

Lisa D

Chatted using their app. the rep told me my order was placed on hold because of Hurricane Irma ( I’m in FL). I just checked tracking and will get it on the 21st but it weights just 4.1lbs & I ordered 1 of each box & was already charged for them.

Reply ButtonReply

Kelly

I ordered the following:

1st order: summer 2016, summer 2017, winter 2016 and a water bottle
2nd order: summer 2016

I received an email that my order was cancelled but was charged for my first order amount so I assumed my second order was cancelled. Today I received my first order but instead of the water bottle they sent me a Fall 2016 box. That was the only one I didn’t want. ☹️ I guess I should just be happy I got something.

Also note that the slip covers on the boxes didn’t match the pictures online.

Reply ButtonReply

SunnyT

I received my Summer 2017 box today. Everything was packaged nicely and everything was intact. So, as I was told by customer service… I will be receiving Summer 2017 (Summer 2016 order was cancelled) and Winter 2016 will be here on Monday.

Reply ButtonReply

Ana

I ordered all 4 boxes and received an email on the 13th that they had run out of the Summer 2016 box and had cancelled that order.
I got the package today and ALL 4 boxes were shipped.
Not sure what happened but based on my experience, I would wait to receive your package and see what they actually shipped

Reply ButtonReply

Connie

I also ordered all 4 and received email summer box canceled. Received all 4 boxes today and am impressed. What a great deal for the price. Thank you Beautycon.

JuJu

How many boxes were you charged for?

Carolyn Logan

I also ordered all 4 boxes and got the cancellation email. I received ALL 4 boxes today! I was VERY surprised!! 😳😬😉

Linda

Wonder what is going on? Got charged for one, then a wk later got charged for 2 more. (Ordered 3) now received email one was canceled., wonder how long till I see a refund? Sent email, no reply yet. For some reason can’t log onto account. Maybe I will try the chat like someone else mentioned.. understand they didn’t have enough to fulfill all the orders, I just want to know when refund will be posted back to my account.

Reply ButtonReply

Marie zhitkov

Ordered in first hour; my summer 2016 box was canceled and had to email them numerous times to get info on my order status. Got 2 boxes today and the spring 2016 is missing the main item; the Kate Somerville product! And it’s not a honest mistake! Because the description on their site list the item, but the list in the actual box does not list the Kate Somerville product, so it’s obvious false advertising and illegal misrepresentation. I emailed them to either get send the product or get a refund; let just say I’m not holding my breathe on that one and will contact my CC instead! Know. Ow why they’re going out of biz! Had the same issue with LLB! I no longer trust these subscriptions companies

Reply ButtonReply

Svetlana7e

you will receive three boxes. For all orders they charged for one box when the order was placed and charged later for the boxes they ship/shipped/will be shipped.

Reply ButtonReply

Carly

I am so upset! I had called customer service twice to verify my order went through, I never received an email about the summer boxes, or a cancellation email for my order. I just called and talked to customer service a third time and was told my order was cancelled! I’m so sad 🙁 I was so excited about getting these boxes for such a good deal.

Reply ButtonReply

SugarPixels

I had no idea this was happening! I placed two separate orders for all 4 boxes on September 2nd. I just looked up my credit card statement, and saw that one box was charged on Sept 5 and another box on Sept. 12. I guess I am only getting 2 out of 4, though I never received a cancellation notice for the other 2 boxes. Such a bummer! This is probably my first and last time ordering with them.

Reply ButtonReply

JuJu

Well, they are going out of business, so…

Reply ButtonReply

SugarPixels

Oh, okay. I guess that explains this whole mess, since they have nothing else to lose.

Brenda

CS confirmed that they did not fulfill the box orders in the order they were received. People who ordered the day after I did have received the boxes that I was confirmed to receive many times until yesterday, when they confirmed that I was not. I get a different story every time I deal with them and the story I am being told by them has changed so many times this week. I still have no tracking number and I haven’t a clue what, if anything, will eventually be sent to me because they’ve backtracked on everything they’ve already told so many times. A written confirmation one day is retracted the next day. Very confusing and disappointing.

Reply ButtonReply

SunnyT

I too was told that I as early as my order was placed I should have received Summer 2016 but orders were not filled in order (that’s not really fair but oh well). I will receive Summer 2017 tomorrow and Winter 2016 on Monday.

Reply ButtonReply

Debbie

I received the same e-mail–ordered on Friday 9/1 and then nothing but the cancellation.
Still no tracking update–butt-we live in Florida and Hurricane Irma has disrupted all deliveries.
Will never do business with them again–ordered 8 boxes, only getting 3!

Reply ButtonReply

Just did live chat with the rep who informed me that “maybe” I would get 3 out of the 8 boxes that I ordered and paid for.
One box was shipped and today, after the chat, I was emailed that the second order is shipped–but–what does it contain?
Poor customer service and communication–no wonder they are going out of business!

Donna Ellis

I received all 4 of the boxes I ordered. The summer 2016 and summer 2017 boxes did not have the bands around them or the cards saying what was inside the box. Some things were missing. They looked like they just threw them together. The winter 2016 and fall 2016 were nice boxes with the band around the box and the information card inside. All of the products were in these 2 boxes. Oh well…it was still a good deal!

Reply ButtonReply

Kimberly

I received 2 of my 8 boxes ordered today. Same thing the Winter 2016 box had the curator band around it and was in tact nothing missing …however the Summer 2016 box was missing the band and clearly had been re-taped shut (double tape) and was missing the Luxie fan brush, which I really wanted…it is disappointing but still an amazing deal.

Reply ButtonReply

Carolyn Logan

Oh man! I didn’t get the fan brush either. I really wanted it too! 😕

DebbieB.

I am really frustrated with the whole situation. Early Friday after seeing the sale (on here lol) order Summer 2016, Winter 2016, Summer 2017 and a water bottle. Got confirmation of order. Then nothing for over 10 days. Emailed about status and got generic “due to overwhelming…” Today got email summer box cancel and emailed them saying which one and now they are saying both! Errrrr! Fishy-some have already got theirs and I know I was in the system fairly quick. Not thinking this is a good company to order from. Will now have to research to make SURE I am not incorrectly charged for boxes I did not receive. Seems like a lot of others are in the same situation. Not a good promotion BeautyCon.

Reply ButtonReply

Jessica T

Well I did not get that email- I even checked my spam. I chatted with customer service and asked the status and they said both of my boxes were canceled. Disappointed that I had to ask instead of them notifying me.

Reply ButtonReply

Michelle

Same here. I only ended up getting one box the winter and I asked if I could sub for the boxes still available on their site winter and fall since I was promised the box and it cancelled without me even being notified. They told me to go to their website and buy it for full price. Shady business!!

Reply ButtonReply

Svetlana7e

Got all my four boxes today, one of each. The shipping weight was 6.1lb, or 1.5 per box. I received same e-mail as all of you who ordered summer box, but got two of my summer boxes. Based on the weight, I pretty confident you can see if you are getting your summer box or not.

Reply ButtonReply

Jenny

I ordered 3 winter 2016, 1 summer 2017 – 8.3 lb! Received 1 fall 2016, 1 winter 2016, 1 summer 2017.

I was charged for all 4, ugh!

Also I don’t want anything from fall 2016, if I’m stuck with it I hope I can swap things away!

Reply ButtonReply

Nicole

That’s good to know, thanks! I got charged for all four and what I did get shipped is scheduled to arrive tomorrow and is 6.1lbs like yours. There is hope after all!

Reply ButtonReply

Karen

That’s interesting. I ordered one of each, got the email about the cancellation of “summer” (year not indicated), sent an email to CS asking what that actually meant (no reply yet), and my shipping weight is 6.1 lbs (due to arrive next Tuesday). I will be pleased if all four arrive.

MT

Ugh! I ordered both summer boxes and the Winter box on 09/02. Based on the weight of the package, it appears that I’m only getting one. Huge bummer!

Reply ButtonReply

Marie

Same here.. they even charged my card 10 days ago and I ordered within the first couple hours of promo going live.. had to send numerous emails, my card was already charged and I’m not getting summer box.. incompetent people and I’m not surprised they’re going out of biz!

Reply ButtonReply

Jessica

What was your weight? I ordered the same boxes and mine shows 5.1 lbs so I am not sure if I am getting all three or not 🙁

Reply ButtonReply

Julie

Mine came today 5.1lbs, despite the cancelled email I received yesterday I got the 3 boxes I ordered. 1 of each: winter 2016, summer 2016, summer 2017.
Summer 2016 didn’t have Luxie brush or benzac.

the box dimensions were 11x9x6.

Hope you get what you ordered!

Shawn

I ordered the same boxes and CS emailed me and said I am getting all three boxes. My weight is 5.1 box size is 12x12x12 according to FedEx.

Gwendylon

I got all my boxes today Thank you BC……………. I also received this email

Reply ButtonReply

Bella01

I don’t see my post? Anyways, I received my boxes yesterday. Thank you Beauty Con…enjoying the products too

Reply ButtonReply

Bella01

Just got all my boxes yesterday. I was surprised to see the big box on my porch. They put all the boxes in one big box. And all the products were perfectly intact and ready for gifts. Thank you Beauty Con. I’m enjoying my boxes. Sorry for complaining.

Reply ButtonReply

Jessica T

Ok I’m not an IT person, but it seems that before you have a sale you should count your inventory and enter that in your code so that it automatically does not allow further sales once that number has been reached.

Reply ButtonReply

Wendy B

I’m thinking their system crashed a little because it was overwhelmed. They should’ve been prepared for that to happen though. Or maybe someone in the warehouse knocked over a whole palette and destroyed a bunch of boxes lol.

Reply ButtonReply

Ann

I ordered one of each. Charged for one 9/6. Shipping notice Fri, 9/8 at 6.1 pounds. Charged for remaining 3 on Mon 9/11. Received email 9/13.

So, they charged me for the remaining boxes AFTER they shipped. I assume they charged me for what they sent, so I expect all 4 boxes at 6.1#. We’ll see though. No biggie if I don’t get 1. I haven’t received any refund.

Reply ButtonReply

Frances

I also received the above email stating that one of my boxes was canceled due to demand. In addition, I ordered the boxes just like you did and was billed and contacted in the exact same way/dates as you. However, I responded to the aforementioned email regarding a cancelation about having been charged already this afternoon and received a reply almost immediately stating that the email was not applicable to my order and that all boxes have shipped. I was also provided the same tracking number as my original shipping notification email. My package weight is also just over 6lbs. Given all that, I think you’re good.

Reply ButtonReply

Alex

I got my boxes yesterday and this email today so many of us may be getting exactly what we paid for 🤞🏼

Reply ButtonReply

Stefanie

Once again, my comment isnt posting…im getting irritated by this . Why had it been blocked now?

Reply ButtonReply

Lisa

I had the same issue, seems to be a lag cause out did post minutes later.

Reply ButtonReply

Toni Mcbee

I called and they said I am getting the summer boxes and they shipped, that they sent that email to everyone that order during their sale!

Reply ButtonReply