YumeTwins January 2018 Spoiler #1 + Coupon!

Hi, don’t know why my previous comments didn’t appear.
I just think people should know about what happened to me so they can make an informed decision about subscribing to this box. I ordered a 6-month deal from Yumetwins on october. No boxes have arrived yet. I have exchanged a lot of emails with them, at first they were very nice but now they just send me the same generic response. They basically take no responsability about what happens to the boxes after they have been shipped. They told my that my box was probably stolen/lost/mishandled at some point and that there is nothing they can do, no refund, no replacement box, nothing. I even asked them to please send me evidence that they actually sent the box but got nothing. I know a lot of people have a great relation with their costumer service and always get their boxes on time, but it is only fair that people considering getting a subscription hear about this, I wish I had.