FYI – Luxor Box November 2017 Shipping Update

I have a really lovely and informative email reply from Sudio Sweden. The wireless earbuds were shipped from Sudio Sweden to Luxor Box.
They were held in a random Customs check ( apparently all shipped in one large shipment to the US).

The good news is that Sudio Sweden is on top of this, and the Customs office has released the merchandise and it should arrive to Luxor Box offices today.

I’m thrilled. We’ll have our boxes before Christmas, it seems. 🙂
Also, this Swedish company is very nice and helpful. I am excited about trying their wireless earbuds now, as I don’t have any.

Last time I will be Annie Mouse. 🙂

I also receive the petite box and bought the regular box for this month. I have not received tracking for my petite box which should not be affected by the headphone delay.

@Melanie711: I have noticed that when there is a delay for the regular Luxor box, the petite box would also be delayed. I am speaking up this time because the reason for the hold up is due to custom delays for an item that will not be included in the petite box. I dont know what to do. Do i email Luxor to ask them to send my items now even though the petite box will not have the earphones. Should I contact paypal to do a chargeback. Someone help please. Any suggestions will be kindly appreciated.

I haven;t gotten this email from them, so how am I supposed to advise?? What happens if they hear nothing from me, because I never received their email?!!

Guess I am in the minority BUT while it is sucky about the delay it’s not the end of the world. lol

This is the first HD bracelet that “should” for me and I am excited to get it. 🙂

I in no way see this as a sign of bad things to come, These things happen and I think Luxor has been pretty proactive in keeping people informed.

I still think this is one of the best boxes going right now.

The earbuds we are supposed to receive, the model correctly named Sudio Vasa Bla White wireless, ( not ” Studio” Vasa Bla White model) are out of stock at SudioSweden, the manufacturer. However, I can see that the wireless earbuds ( or a similar style from the same company) are for sale at HSN, Amazon, Net- A- Porter, and a few other US retailers of good repute.

I decided to contact the parent company, SudioSweden, and ask about intellectual property rights, US Customs difficulties with imports of their products to the US, and any info they might be able to provide, since the product, or very similar products, are in apparently wide distribution in the USA already.

If it’s OK with Liz, I will post my reply from them when/ if I receive one.
Liz, if you would like to handle this differently, you have my email. Contact me, please, if this is not satisfactory. 🙂

Still feel the need to protect my ID for just a bit on this.
So, not Annie Mouse, but a customer who cares all the same. 🙂

No shipping regarding petite box. I only subscribe to the petite box, but receive emails about the luxor box being delayed. I really dont understand what is going on bc I am not getting any of the big ticket items in the petite box. I have reached out to Liz and Luxor box.

This is certainly not the first box that has had issues with customs, I’m not sure why some people feel panicky that they are going under. At least they are communicating and now giving an option on shipping (which personally I think should be customized for EACH customer).

MSA please continue to promote and review this box, it is one of my favorites!

I am so bummed about this…Luxor box has always been my favorite subscription box. Lately, their special edition boxes are just getting too expensive, and there is less variety. I used to love that it was a Luxury version of Popsugar…there was always a home item, a beauty item, an accessory, and other fun things. There were always new brands to try, and it was really fun. I think they have jumped on the cookie cutter Luxe box bandwagon and now we see the same brands, super inflated RV of products, and lame promotions for every box. 🙁

@Liz Cadman: did Luxor forget about petite box subscribers? If the big box is delayed bc of the earphones and the petite box doesnt have the earphones, would you please reach out and ask them about the petite box? Thanks

I think I must be the target demographic for Luxor. While I’m completely disappointed with the travel certificates (& I’m going to have 3!), Luxor has introduced me to some of my favorite brands: Rose Et Marius, Halcyon Days, Eddie Borgo, Evocateur, Tilo & CircCell. Even when an item isn’t my style (Halcyon Days animal print trinket tray), I can swap it almost instantly for full RV.
I selected ship box now/ headphones later & agree that they should send us a gift for the inconvenience.

A group of us were talking about the LLB fiasco, and now all this from Luxor Box. We have decided to asked them to please add one item to the box, regardless of when they actually do ship it.

They have offered Circell products for every reason under the sun lately. It is believed that the cosmetic company is located close to the Luxor Box HQ, in Georgia. How hard would it be for them to put a nice bottle of facial serum or other product in the boxes for the total inconvenience they’ve caused?

Also, as friends of mine, and people here have stated, it’s obvious they are curating after the boxes should be ready to ship. They got caught this time.

I don’t see good things ahead for Luxor after the September very lackluster box with the recipe cards, the teeny one velvet pumpkin thing, and the bracelet that isn’t even 7 inches long when fastened. I can’t wear mine despite not having large wrists, and the rest of the box was a mess.

Also, some to many of the people who got the Travel Box ( I didn’t buy one) are doing chargebacks. I don’t think this is all going in a positive direction, do you?
They are making shady statements and shoddy decisions and not even really saying ” We are sorry”.

I think they need to put something really nice and unexpected in he boxes before they ship them, regardless of the earbud situation. Not happy with their ability to manage problems at all. The lack of a true apology and making the inconvenience up to the customer is elitist in a back- handed way ( as I do not truly consider them to be ” elite”) and it is also rude not to compensate people for the inconveniences for a paid box.
Paid 2 months ago, as a matter of fact.

Just my two pennies rattling around. 🙂
Signing this differently at this time for obvious reasons ( they plant their office personnel here to post positive statements)

I’m really disappointed in this company and frankly I’m not sure why it’s a majority decision. If people want to wait – great; if others (like me) want it shipped now then ship it.

I resisted purchasing this box for the longest time but recently jumped in & feel like I’ve wasted a lot of money ($1,000+ btwn Sept, Nov & 2 special boxes). I really just want to get my 2 remaining boxes and never look back at this company.

I chose option 2 as well but frankly I’m not sure why it has to be an all or nothing approach. If someone wants to wait – great; if others want it shipped now then ship it now.

I’m really disappointed in this company. I resisted their boxes for the longest time but recently spent $1,000+ between the full priced September, November & 2 special boxes. Definitely my mistake & feel like I’ve thrown a lot of money away. I want my 2 remaining boxes and will not look back.

This was my first and last box. I ordered specifically for the earbuds and bracelet. I was going to gift the earbuds to my daughter for Xmas. So upset. I guess I won’t be doing that. I don’t understand why they can’t give each person the option of getting it now or waiting. Also, I asked for a refund which they should do in my opinion. Obviously, they waited until the last minute to order them.

I chose Option 2. Customs can hold their shipment well over 30 days and doesn’t have to provide any explanation. It could be months before we see the headsets.
After the fiasco with the much-hyped “travel certificate” they should be shipping the November boxes overnight.
I did not renew my subscription with Luxor, so this will be my last box. I found most items were going right to my swap stash so it just wasn’t worth continuing.

I feel like if we choose to have the box ship now and wait for the earbuds to ship we may never receive them.