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To anyone who bought an Annual Sub: Don’t give up on Oui yet! Things are happening! It took three email attempts, but Their CS finally got back to me and I am all set on my selections.
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Angela
They finally responded to me as well after 3 attempts. Still disheartening that it took so long. Very unprofessional for a luxe subscription service.
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Nicole
What did you all say in your emails? I’ve sent four emails, a FB message, and an Instagram comment. They actually replied to my Instagram comment saying they would reply to my emails soon, but that was several days ago. All I want is a confirmation that they got my choices down 🙁 Their CS is worse than Glossybox’s.
Kc
There have been other spoilers on instagram (christophe robin volume clay product, gold face cream).
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Angela
I’m having the same issue and am beginning to regret purchasing an annual subscription. I haven’t received an email to make my selections, and I’ve sent them two emails about it, but have heard nothing back. Terrible customer service.
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Susan
Same here. I told them yesterday that I would dispute my charges if they don’t respond. I ordered an a la carte box two weeks ago (in addition to an annual subscription) and am seeing people saying they ordered a la carte in May and June yet nothing. I am worried that if I wait that long my bank won’t help me out. Someone has the time to post on FB and IG. They should have the time to respond to a simple question. Their website says five business days to ship an a la carte order. I think not. So frustrating.
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Kc
Does this box send shipping notices or does it just show up?
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Nicole
It says on their FAQ page that we should get a tracking number once it ships, but I’ve realized they have godawful costumer service. So, who knows if we’ll receive any kind of delivery confirmation 🙁
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Kc
Looks like on instagram today they said they are starting to ship July 24.
Jewelcat
Has anyone received their a la carte boxes that were on sale for 40% off the beginning of June? So frustrating!
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Elizabeth
I can’t decide on the color. What is everyone else requesting?
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Kc
I’m going w blue and red.
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Kc
These spoilers look so much better than any of the other boxes I’ve seen. Just ordered a second sub from them, hope it stays great throughout the year!
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Rosemary
Hi! Does anyone know what the RV on the fouta would be? I won’t use mine, and I want to swap, but I have no idea what is fair.
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Taren
I love this box and have gotten decent customer service from Ashley. I will say, when I email my choices I don’t get a confirmation reply, but I don’t feel that’s a big deal because it’s been correct when the box arrives, nothing worth cancelling over.
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Piper
I felt the same until I got my last box from them, which was a one-time “numero” box from their recent à la carte sale. My box was missing one item and had one incorrect (expensive!) item. I’ve emailed them (Ashley, orders@, service@, info@) four times over the course of 2 weeks and have not received a single response. Right before this struggle box I’d gotten my first box of an annual sub, which was missing the nail polish and didn’t meet the promised retail value. Man, I’m kind of dreading the rest of this sub. It shouldn’t fall on the customers to take care of this stuff, especially when this is nowhere near a new issue for OP. Ergh.
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DANA
I haven’t received an email about anything! Not received payment, choices, NOTHING. TO ME, THAT IS A HUGE DEAL AND IS WORTH CANCELING OVER. THESE SUB BOXES ARE SUPPOSED TO BE FUN-NOT ANXIETY INDUCING, ESPECIALLY AT THESE PRICES.
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Kc
When I signed up online an email was sent to my email address on file showing my payment and the start and end date of the sub. If you log into your account you can also see this information. Did you get the “France at your doorstep” email when you signed up?
SubNanny
I was thinking about signing up until I read these comments. I like the items but don’t need or want the frustration. Sounds like Terrible CS on their part.
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Sharon in SE TX
I feel the same way SubNanny.
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Taren
I have two subs with them. The Shipping issues are true, but once you get your box, it’s so lovely that you are happy you ordered. Hope that helps!
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MemphisMom
I still have not received my last box, which is so strange. I have never had a previous issue. I sent an email to Ashley this morning in hopes it comes very soon. 🙁 I’m super concerned about this. It’s a whole box!! And one I was looking forward to using!!
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Leah
Oh boy. Those boxes came a couple months ago. I had that two boxes ago, they just forgot to send me my second box. I had to hound them for about a week and eventually got it, but I’m concerned that they won’t have stock anymore. Be on top of them and hopefully they’ll send you enough stuff to make up for the aggravation! Good luck!
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MemphisMom
I still have not received my last box, which is so strange. I have never had a previous issue. I sent an email to Ashley this morning in hopes it comes very soon. 🙁 I’m super concerned.
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Michelle
Not being acknowledged is good customer service? Not where I come from.
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aldama
Liz – you are strong and powerful – can you reach out to OP and ask why some of us have gotten emails to make selections and some of us haven’t? 🙁
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Shannon
Looks like a great box so far!
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Susan
I just signed up a few days ago and haven’t received any emails. Is there a certain email address that is preferable to another that I should use to send them my requests for bracelet and fouta?
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Christine
The link in the email to choose your fouta opens up an email to Ashley @ouiplease.com, so you should be able to send her an email with your selection.
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Kc
I just did that too, hope it works although truth be told I’d be happy with 3 out of the 4 color options for the towel 🙂
Susan
Thank you! I did that. Fingers crossed it works 😊
Allison
I love that they are allowing customization, but I’m really beginning to sweat it since I’ve not received an email to choose the bracelet, and they have ignored my email attempts to contact them.
Please, please, please show your subscribers some love!
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steph
Their customer service is actually awesome. Once I accidentally ordered two boxes (100% my fault) and they REFUNDED me for one (leaving only some small charge, maybe it was for shipping, I don’t remember). Once they forgot my nail polish but very promptly sent one when I brought it to their attention. I think they probably just get a lot of emails and figure some don’t warrant a response. But they are definitely listening and care about their subscribers
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Donna
Same for me. Ashley sent me a reply to my email regarding missing items from my spring box. She said they were sending replacements that day. 6 weeks and several emails later I have received no further responses or the products. I have an annual, but love what I received. I’ll have to see what the future cs evolves into before renewing. Too bad…because thier product is outstanding!
MariaNG
My experience is so different with customer service. I had a box go missing for months, finally got it after many, many emails. I am still missing an expired product from months ago, a fouta from last year and never got that missing nail polish. In my experience, they often reply right away to the first email with promises of whatever you’re missing, then don’t follow up. It’s been a very frustrating experience with them. I’m still with them because I bought an annual.
TNmomX3
In my experience, their customer service is outstanding, and I have a feeling that despite nobody contacting us back about our picks, they’re being recorded. Last oui box, I ordered 2 and they told me if I did decide to order the 2nd, they’d flag it so I got different variations. I emailed them when I placed my second order and never got a response, but both boxes were 110% completely different!
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Christina
I’m sure they are recording the picks of the people that they emailed, it’s those of us who haven’t received any emails whatsoever who seem to be worried, and IMO, rightfully so. On the forum I see that people who either never subscribed, or who had at one point but no longer do have received selection emails. The whole thing seems bizarre.
I’m not cancelling over this, I have faith that everything will work out, I would just like some reassurance from them lol.
Rhubarb
I completely agree with TNmomX3 – their customer service is outstanding. Ashley is on top of everything whether you hear back or not. I have two subs and my boxes are always completely different (what I asked for). They’re the best!
dana
I just sent another email. I have heard nothing since signing up. Told them if the didn’t respond by monday, I was canceling my credit card. There is no excuse for their lack of response.
Christina
Same here. An acknowledgement that they even received my email would be great. Not loving my experience with them so far.
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Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.