I felt that I absolutely had to respond to you, because, like you, I got a Oui Please annual subscription as part of a promotion, thinking that justified the purchase. That was one year ago. Since then I received 6 boxes, all of which were highly disappointing. Two were so disappointing that I reached out to CS (which is a rarity for me, as I have to be REALLY pissed to do that (or if a box is missing)). The boxes are constantly late. One of the boxes sat in Texas (where their headquarters are) for weeks. The contents of the boxes kinda-sorta matches what is promised/advertised, and not in the customer’s favor. The Les Nereides item has been The Item of the box for the last three boxes, but not everyone gets it.
The two boxes that really struck the cord with me were two where the content so mismatched the ad that it almost made me cry. In one, I got like three lotions, none of the nice items, and a couple of other things (don’t even remember what they were). I reached out to let Oui Please’s CS know, and, to their credit, they sent me another box, curated by the manager. The box contained a couple of repeats, but I should not really complain about it, since it was a freebie. The second box that I complained about was the very last one. They forgot to put a nail polish that was supposed to be in each box (and it is my understanding that they forgot to put it in multiple customers’ boxes) and I did not get either of the bigger items they advertised. So, I reached out to CS and they told me that they did include one of the bigger items in my box–well, they did not! I made a point of telling them that. In response, I got a curt email stating that my nail polish has been mailed. Nothing was said about the other item that was not included, even though it was supposed to be included, per their own admission. Moreover, the insinuation that I was lying about that other item really struck the cord with me. I have never lied about a box. One time my Yuzen box did not get delivered even though it said that it was, and I reached out to their CS to let them know that. They immediately sent out a replacement. Well, a couple of days later, my neighbor knocked on my door and said, hey, I got a couple of things that got delivered to my house that belong to you. Of course, the Yuzen box was one of those things. I immediately reached out to Yuzen CS to let them know that the box was delivered. So, an insinuation by some girl from Oui Please was highly inappropriate.
Oh, this was crazy. In one other Oui Please box, the hero item was a poncho. They posted a photo of this model wearing a sleek poncho, and everyone was so excited about it! Well, instead of a poncho, everyone received a Turkish towel. That was in a midst of every single box sending you Turkish towels. It was like a Turkish towel invasion. How do you mix up a poncho with a Turkish towel??? I mean, it had a label on it from a home goods store. It was funny and sad at the same time.
Sorry for a lengthy post, but I wanted to alert you to the numerous issues surrounding this box. The bottom line is, it’s not worth it, even with a discount. Honestly, splurge a little and go with a Luxe box, maybe one or two per year, as you do not have to sign up for a recurring box. Just 1-2 of those will kick the snot out of 6 Oui Please boxes. At least until Oui Boxes’ CS get their act together.
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