Posted by My Subscription Addiction on in Emma & Chloe Coupon, Subscription Boxes & Coupons | Tags: | 5 comments

Last Day! Emma & Chloe Coupon – Free Bonus Jewelry with Subscription!

This post may contain referral/affiliate links. Read the full disclosure.

JANUARYOFFER_BANNER

Today is the last day to use coupon code JANUARY17 to get a FREE piece of your choice when you purchase a subscription!

Choose your subscription length, then add any piece from the previous boxes collection to your cart. Then enter code JANUARY17 at checkout.

Or use code SUBADDICTION to save $10 off your first month. Coupons are not stackable.

Emma & Chloe is a French jewelry subscription box. Each month you’ll receive a jewelry piece based on your preferences (gold or silver, pierced or clip earrings).

Check out all of our Emma & Chloe reviews to learn more about this jewelry subscription!

Written by My Subscription Addiction

My Subscription Addiction

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All views in this review are the opinion of the author. My Subscription Addiction will never accept payment in exchange for a review, but will accept a box at no cost to provide honest opinions on the box. This post may contain affiliate/referral links. Read the complete My Subscription Addiction disclosure.

5 Comments

  1. I just wanted to give a heads up that this box seems to have pretty hit and miss customer service. And in the last couple months, its been mostly a big miss unfortunately. There is some kind of disconnect and lack of confirmations that we are used to from other subscription box services and even typical online shopping sites, where they don’t send a very clear or informative order confirmation statement after your purchases.

    Also, every time I have sent an inquiry asking questions about the sub service or shop purchases, there has been a frustratingly long delay in their responding. I’m talking like over a week just for a basic question to be answered! And when I have received a response, its been the same form responses as Liz posted above. Word for word, the exact same, cut and paste. Its even worded the same on their site, so… where is the personalized touch and sincerity there? For such a premium pricing/sub, I would expect a bit more in terms of customer service and sentiment.

    I’ve made multiple purchases over the last few months and have been waiting now for weeks to even just get clarity on when/if my orders have been or will be sent and if i can get any kind of tracking. Still no reply. And I can verify that payment has been made successfully for all of them- its just that the very limited info their site gives when you log into the “my account” section only states “unfulfilled” and the date the order was made- that’s it. It is SO vague.

    To me, if you accept a customers payment and take their money immediately, then you should be prepared to at least have the courtesy to answer customer inquiries just as quickly and to provide to them some kind of idea (even if its a rough guestimate) of fulfillment status, so they can at least know when to expect movement and delivery.

    So far, myself and 3 other people I know personally who have signed up during/since the holiday sales began have had this kind of lacking, frustrating experience. And it sucks, because we really want to love this sub and try something different and new(ish).
    To be fair, I do have another friend who subs to this who has said she hasn’t had any issues and has had her email responded to in “a reasonable amount of time,” but she did say she only had to email them once, back in late Nov, so… maybe they have been behind due to growth? Maybe my expectations are different than others, but I do feel companies shouldn’t take longer than a week to respond to full paying customers.

    I’m not sure what length of subscriptions the few friends I’ve (so far) encouraged to try this sub has signed up for, but it worries me that I could lose credibility for suggesting a sub that has been pretty unprofessional and inconsiderate with their communication and customer service. I don’t like the feeling of possibly letting my friends down, or having them wonder if they made a good decision based on my suggestion. I’m almost at the end of mine and am feeling pretty (if not totally) discouraged from continuing on if they don’t make some noticeable effort to care more about their customers. I know this is a relatively small company and they are trying to expand to the US and all, but when you compare their prices/product/model to the other comparable subscriptions, where you get more items and far more responsive and concerned customer service, it becomes difficult to justify.

    I really would like to see them succeed, but I think it should be noted that they have some pretty significant CS kinks to work out, which should take priority over trying to rapidly build and increase their customer base with promotions and incentives.

    • Hello Emme,

      Max from Emma&Chloé here.

      I was just alerted by a member of our team to your post and wanted to reach out to you personally. We are very sorry to hear this has been your experience, and equally appreciative of your feedback.

      We know we have had some lapses in customer service recently and we deeply apologize for the impact it has had on you and any of our other customers. As you suspected, the volume of holiday orders and inquiries was a contributing factor, as has been adapting existing systems that were originally designed for the needs of our customers in France to meet the needs of our customers in the US.

      Please know we take these issues very seriously and in January began upgrading our systems, revising our processes, and expanding our staff to address these concerns as quickly as we can. This includes revising our current billing and shipping procedures, which previously have resulted customers not receiving their first box as quickly as they should, and occasionally confusing billings. Our new system, which is being rolled out this week, will eliminate these billing and shipping issues that affected our first-time members.

      We are also in the process of revising our approach to customer service. Our team has always aimed to be very hands-on and responsive to all our members. We are currently looking at ways to keep that personalized approach while we continue to grow as a company.

      We know that a quicker response time will need to be a crucial element in this plan, as we have recently come to recognize that response-time expectations in the US are quite different from those in France!

      I really appreciate that you’ve been so patient during this transition time. We think you’ll have a much better experience from here on out!

      And just to show you how sorry we are – here is a discount code for you if you would like to give us another shot 🙂 just use ‘SORRY’ at checkout !

    • I’m glad to hear that I’m not alone in this. At first, customer service was excellent, but then it started taking at least a week or two to hear back. I did get personalized responses, but sometimes it wasn’t complete responses to my questions. Laura is the person who always replied to me, so I think they probably just didn’t have enough staff to handle the holiday rush. There were some miscommunications and it was all very frustrating.

  2. I ordered this deal about a week and a half ago. Do you know when the free item will be mailed? Will it go out with February’s box?

    • I received a response from them this month about when my subscription would start and this info was included:
      “we’re always waiting for the end of the month to send the orders’ file as we let people subscribe until the 31st of each month.

      Then, I sent the orders’ file the first week of the following month so usually boxes are shipped the first week as well. You’re going to receive an email when you box will leave the warehouse and you’ll be able to find out your tracking number in your personal account.”

      So I believe both will go out next week.

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