Little Lace Box October Box – Shipping Delay Update
FYI – Little Lace Box has just emailed subscribers to let them know about a shipping delay with the October boxes:
Hello LLB Subscribers,
If it wasn’t bad enough that a nationwide internet attack brought down our website for several hours yesterday, we then received the news that one of our products for the October LLB had not even shipped to us yet. Consequently, we must apologize for an unexpected delay in the shipping of the October Little Lace Box. We’re unfortunately waiting on a single product that our supplier shipped very late due to some internal warehouse problems that they just admitted to us yesterday. After days of silence, we finally received an email that started out:
“We fully understand the problems and pressures you have as a business and to not get the goods in a timely manner is not right. We have let you down and in turn hurt your business. I am sorry. I do want to take this opportunity to explain what happened to cause this disruption and the challenges we have encountered.”
Dealing with suppliers is the most difficult part of this job, but our problem shouldn’t be your problem, so we will be adding an additional item to the October box, and hope that you will accept our apology for the delay. It looks like shipping will begin on Thursday, October 27th so we’d like to offer you the opportunity to hold your box in the event you will be traveling or away from your homes during delivery.
However, we realize some of you would prefer a refund and we completely understand and accept responsibility for this issue, so please contact us at firstname.lastname@example.org and we will be happy to refund your purchase.
Thank you for your patience and continued support,