Posted by on in Clothing Subscription Boxes, kids clothing, Revive Clothing Depot Reviews, Subscription Box Reviews, Subscription Boxes for Kids, Subscription Boxes for Women | Tags: | 38 comments

Revive Clothing Depot Subscription Box Review + Coupon- Aug 2016

This post may contain referral/affiliate links. Read the full disclosure.

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Revive Clothing Depot is a used clothing boutique and online consignment shop! They’ve recently released a monthly bundle/subscription – basically, you pay each month to receive credits on your account, which you can then redeem at any point in the month to pick the items you want, regardless of the items’ selling prices! You can also pick your items at any point during the month, at once or at different times.

They have 3 different subscription plans offered: The Revive Pak has 4 items per month, Revive Bundle has 8 items per month, and the Revive Crate has 15 items per month. They also have a stylist add-on where you can work with a personal shopper to choose items for you based on your style!

This is a review of the Revive Pak, which is the 4-item package. I did not choose the stylist option this month.

This package was sent to us at no cost to review. (Check out our review process post to learn more about how we review boxes.)

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The Subscription Box: Revive Clothing Depot

The Cost: the Revive Pak (4 items) is $9.99/month, the Revive Bundle (8 items) is $14.99/month, and the Revive Crate (15 items) is $24.99/month. Shipping is $5, $7, or $10, respectively. Stylist add-ons include an extra $4.99 for Stylist Access, and $9.99 for a stylist-curated box.

COUPON: Use code REVIVEMSA to save 20% off and free shipping on your first month!

OR

For a limited time, use code WELCOME to receive 5 bonus items in your first month’s box! Check out the breakdown for each level of subscription here!

The Products: Gently-used to Like New clothing and accessory items. Revive has brand and condition standards for what they will accept.

Ships to: US, Canada and Mexico (Canada and Mexico shipping charges are an additional quarterly charge)

Good to know: Their website warns that this is the last month for introductory pricing!

Check out all of our Revive Clothing Depot reviews and the Women’s Clothing Subscription Box Directory!

Keep Track of Your Subscriptions: Add this box to your subscription list or wishlist!

 

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These little cards were included in my package this month. The one on the left has Revive’s social media information, and the one on the right is a welcome note with the email for customer service.

The boys were in dire need of some outfits for church so I selected 2 button-down shirts and 2 pairs of pants!

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Ralph Lauren Boys Top – Individual Item Cost $7.49 at Revive Depot. Average retail value for Ralph Lauren boys’ button-down tops is about $50

Chaps Boys Pants – Individual Item Cost $7.49 at Revive Depot. Retail value of these pants – $36 (on sale at Belk for $21.60)

First off, let me just say that yes, I would ordinarily force the boys to wear belts with these outfits! But I wanted you to see as much detail of the clothing as possible. Everything I received from Revive Depot this month arrived in great condition! There were no rips, stains, dirt, weird smells, or anything like that at all. This is the outfit I chose for my ten-year-old, who is average height and weight for his age. Both items fit like a dream! I think he looks fabulous in this outfit, and he will look super sharp this weekend at church!

One piece of advice for parents, though. Revive Depot sells many different brands of clothing! Make sure if you are interested in a piece for your child that you look up the size chart for that brand and make sure that size will fit your child. I mention this because both shirts I bought this month were a size Medium in boys, but because they are two different brands, one was meant to fit ten-year-olds, and the other is sized for eight-year-olds.

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Duck Head Boys Top – Individual Item Cost $5.49 at Revive Depot. Retail value for Duck Head boys’ button-up shirts – $30? (I can’t find them for sale online anywhere!)

Izod Boys’ Pants – Individual Item Cost $5.49 at Revive Depot
Retail value of these pants – $34 (on sale at Belk for $26.99)

This is the outfit I chose for my eight-year-old. He is just transitioning into a size 8. He is average height for his age but very slender. I love this top! The sleeves are a little long yet, but he will grow into it just fine. It’s very strange, though, I can’t find Duck Head button-ups like this for sale online anywhere! Might this be a vintage piece?

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We had a little bit of an issue with these pants, however. The listing at Revive Depot for this piece stated that they are a size 8, as does my email invoice, but they are in fact a size 8 “Husky”. They are a little long for my son, but since he is new to size 8, I kind of expected that they might be a bit long. That’s fine. Unfortunately, he should probably be wearing a size 8 Slim, so I’m afraid they will never work for him. They are still beautiful pants in great condition, and mistakes happen, so it’s ok.

I reached out to Revive Depot and asked what a subscriber would do in this situation. First of all, they confirmed that they do indeed try to list whether boys’ pants are special sized Husky or Slim, so I’m sure this was just an oversight. If I were a subscriber and I contacted customer service about this issue, they would give me a credit on my account and send a return label with my next package so I could return the pants. That seems completely fair and fine, and I know they would make it right.

Verdict: Sizing error aside, I think Revive Clothing Depot is awesome! For a $10 box cost, I received four pieces of beautiful clothing that I honestly can’t tell have ever been worn. The original retail value of these pieces would have been $150 new! Even if I bought the pieces individually at Revive Depot, I would have spent $26, so the Revive Pak is a steal! Aside from the little one’s pants, I think the boys look amazing in their new clothes!

What do you think of Revive Clothing Depot? What did you get this month?

Written by Anna Rodriguez

Anna Rodriguez

Anna has been a fan of subscription boxes since joining Birchbox in 2013, but didn’t become a true addict until discovering subscriptions she could share with her children. Her favorites include Kiwi Crate and Fab Kids.
All views in this review are the opinion of the author. My Subscription Addiction will never accept payment in exchange for a review, but will accept a box at no cost to provide honest opinions on the box. This post may contain affiliate/referral links. Read the complete My Subscription Addiction disclosure.

38 Comments

  1. I’ve received one shipment from Revive and ended up really liking everything that came, despite some fit issues. The intro rate was so good, though, that even if I keep a couple items I’m doing well.

    Quick word of warning, though: they’ve discontinued their stylist service, which is unfortunate. The stylists seemed to have access to better items than are available on the website. I wouldn’t mind so much if their web filters were better, or if their app were more useful, but I’m a bit bummed. Hoping I don’t regret my six month sub!

    • I signed up for a subscription last Friday, but haven’t gotten a response. They haven’t charged my card yet either. Do you know how long it takes to get started?

    • I agree, and I share your concerns! I had signed up for the stylist option, which was great the first month I used it. Absolutely received items that were not available in the regular perusing of the website. I just learned this week that they discontinued that service, and that sucks! I have gone through pages of items and not only have I not found much to really love, it doesn’t look like the inventory has been updated much. They pushed so hard for the six month subs and now I too am hoping I don’t regret it.

  2. I tried this box out and I did pay extra for the stylist review. The stylist was easy to work with and seemed very nice. I did ask her to take out a few of the items that I didn’t like on review, and replace them something else, which she did. You do not really get a second review, just FYI. Once received, everything was wrapped in a cute package, but the clothes all had a weird, musty smell. (For reference, I bought an outfit from a vintage shop on Etsy the same week, and that item had not smell and was in much better condition than my items from Revive.) All of the items I received were brands from Target-Walmart-Old Navy–nothing was from a department or mall store as far as I could tell. One of the items was clearly for the wrong gender. Some of the items were in decent condition, but some were more faded and wrinkled. I tried on all of the items. One was OK, but the rest were a definite no.
    I contacted Revive and asked them to cancel my subscription. They sent me a return slip for the clothes, but it remains to be seen whether they will continue to charge me. The customer service rep’s replies seemed short and curt and were not overly helpful.

    • My recent order was great. Everything was in excellent condition. That being said,the order before this one was not so good. Only one item that I would wear. One shirt was supposed to be black (very faded),a pair of pants that had been taken in on both sides(making it 1-2 sizes smaller than it said). And a sweater that had obviously been shrunk in the wash. I also feel that there are only Walmart,Target,Old Navy brands and similar to choose from. In the beginning I did see (and get) some of the more expensive brands. I honestly can’t find enough things( for me) to fill my order so I wind up buying for other people and their children,or just wind up donating. CS was awesome in the beginning too but feel like now they are as you said “curt” and “not overly helpful”.

  3. I decided to try it out. Found the process of finding items to use my credits on far too time consuming. Received 4 items – 3 of which didn’t fit because the sizing is all over the place. Emailed that I wanted to cancel and this is the response:

    “I do have a few options for you. You can either 1 send back the items you have purchased, 2 pay retail pricing for those items or 3 pay 2 months worth of subscription to cancel.”

    So they are essentially locking you in with a sign up even if you don’t like the subscription. Won’t be recommending this to anyone.

    • Hey, Julia. I know sizing can be an issue regardless of where you buy online. It sounds like they are allowing you to return the items and exchange them for something else? If so, that’s great! You can’t beat those prices and I think if they took the time to list all of the measurements, wash care, material content, etc. , it would drive the price up to over double what we are paying now. I think I’d rather take my chances on the brands I am familiar with & pay less. That’s just my opinion. I’m sorry you’ve had a bad experience with them. I hope you can find an option that works for you. 🙂

      • They allow you to return for new shopping credits ONLY. Here is the thing – I spent 45 minutes looking through their catalog trying to pick 4 items. Their website is clunky and a bit disorganized. The lack of detail in the description and photos make it unlike a regular online shopping experience. I simply did not want to order from them again, thus why I just asked to cancel future charges. They refused. I’m always very suspicious of subscription boxes that don’t make it easy to cancel. Why force your unhappy customers to stay with you?

        • You are lucky they don’t hold you to the 6mo minimum obligation that you agree to when you sign up. Perhaps the answer for you should have been to look through the site 1st to see if it might be a worthwhile sub, I think you would have found it is not for you.

          They are being kind in their offerings

  4. I’m really unhappy with this subscription. I had several items held for quality (which I appreciate!) but was never contacted by customer service. I had to reach out to them and then they refunded the credits so I could choose something else. I had a lot of sizing issues as well. I contacted customer service today to try and cancel the remaining months.

  5. I really, REALLY like Revive Depot. They omitted a shirt for quality reasons from my first order and gave me two credits in return. Woohoo! Seriously, where else can you snag like new Levis, an AE Outfitters button down, and two INC summer tops for $9.99? Fantastic customer service, too. I recommend this sub to everyone.

    • I just received an email saying that one of my items had a minor issue and they didn’t send it. They gave me two credits. I’m pleased that they did not send me a damaged item ( Eddie Bauer jeans ). So, I guess I get to pick 17 items next month. I’m good with that.
      I need to make sure that I mark my calender, so I can start stalking the site for items, prior to that date.
      I should be receiving my first box today or tomorrow. I’m kind of excited. I love the fact that I can split up the items I order between my family.

      • I think you have to use the credits the same month. they do not transfer to the following month

  6. As part of the Revive Management Team i wanted to personally thank everyone for your feedback good bad or indifferent. We value it tremendously! As many of you know we launched this incredibly unique subscription and have seen it grow at an exponential rate.

    We recognize their have been some growing pains along the way but we are working every day to improve the customer experience and the amount of information we provide in our items. You can rest assured we see and read every comment and every email across all of the review sites and all the customer emails.

    Lastly Aug is our final month at introductory rates so let family and friends know about this subscription.

    Thanks to the MSA family of followers

    • I have had the same issue with sizing. What I learned is the customer service is excellent. I received a credit plus an extra credit for my trouble. Also, each garment comes individually wrapped.

  7. I’m still in love with my subscription to Revive! I added the 25 item crate subscription onto my existing 15 item prepaid subscription so I have A LOT of clothes I order a month for my whole family. It’s so inexpensive and addicting that it has honestly kept me from shopping at other clothing stores. I just wish their accessories would come up already along with adding more inventory to their shoes. Overall, I would give up all my subscriptions except this one if I had to.

  8. I recently received my first order and am satisfield all around. The sizes were as expected, the items in excellent condition, the service was excellent and the turnaround time was great. My only area of concern is that they do not list the fabric content of the items in any detail and sometimes not at all. I ordered a skirt which looked like a rayon. When I got the skirt it was 100% leather and suede. It is a beautiful piece but I am not able to hem it myself as I am not skilled on sewing on leather and suede and the hemline is an uneven line with gathers. It really is stunning, its hard to describe but is way too long. Had it been rayon no problem. I am not being negative. My experience was actually a pleasant one.

  9. I am in love with this sub! It is my favorite by far and I have…yikes 15 monthly boxes delivered?. Almost too good to be true and I’m rockin some awesome new outfits. Customer service is amazing . Ive had 4 deliveries and EVERYTHING has been perfect!

  10. I have probably a very dumb question but I was thinking about getting a subscription and I was thinking about getting the personal shopper but I saw it made you pick a number for a personal shopper… Is that how many months you want the personal shopper? Or is it something else like do I want 4 personal shopers? lol

    • I hope somebody answers this question. I was thinking about upping my order to 25 items, but need that personal shopper!

  11. Hey Anna! Just wanted to let you know that they ship to Canada and Mexico too. I recently subscribed and I am from Canada. You just have to email them and they will send you a link to go to to subscribe (for international customers). The difference is that instead of a monthly subscription, they have a quarterly sub with all the credits given up front for the quarter. They ship your order once you’ve selected all your items. You have to pay for those 3 months upfront, and of course, you have to pay for shipping (which varies depending on your country/province). 🙂

    • Thanks for letting us know, Catherine!

  12. I wish they were more diligent with descriptions of items and took the time to figure out inseams of items and such. It makes me iffy about describing due to being a shorty.

  13. I signed up the last time there was a post about free credits with your subscription. I was sent a welcome e-mail and confirmation. Then, Revive not only canceled my registration, but retrieved the e-mails from my inbox. Almost nothing irritates me more than when companies retrieve e-mails. An e-mail that said, “hey, we sold too many subscriptions to keep up with” I would have understood. But they said nothing.

    • That seems really weird. I don’t think that they have too many subscriptions for the product they have. They have 691 pages listed on their site (last time I checked) with about 50 items per page, so I don’t think inventory is the problem. How can companies even retrieve emails sent to you??? That’s never happened to me. Did you try using their chat or sending them a message? I’d be interested in hearing what they say. 🙂 If they did cancel your sub & retrieve their emails, I’d be mad too!

      • I suppose that is a fair point to make, Tracy, thanks for pointing that out. I did NOT attempt to contact the company. I was so mad when they recalled (I think that is the correct term-and a couple of other companies have done it to me before) that I considered our business relationship severed. It are any number of possible explanations. I only assumed that the deal posted on Liz’s site garnered more sign-ups than they were ready for. It could be anything. I would be interested to find out if it happened to anyone else.

        • Emails can be retrieved! Google it and it shows different steps to take depending on the email app you have. I had no idea! So, if you are like me and hold onto emails as documentation you should save them to your computer/hard drive. Doesn’t seem right though.

    • They did the same thing to me!

  14. I’ve had this sub for a few months now (15 item/mo), and I’ve had size issues every single time. They more or less go by what the tag says only, so you could be getting a juniors, misses, regular or plus size, petite or tall… I also received an item that had a korean label. Being Asian, I’m well aware that their sizes run smaller than ours, and that was not taken into consideration either (the “brand” was listed as “Unknown Women” so if you see that, the label may be missing or foreign, just an FYI).

    I have to agree with the other poster, however, that their customer service is fantastic. I’ve always received a kind response within a few hours. Their returns are easy as well. They’ll send you a return label and issue you credits.

    I would also like to point out that a lot of times it wasn’t mentioned that something is dry clean only. I try to avoid such pieces, and I think that would be important to point out.

    I haven’t really had any issues with quality. They do train people to look for damage, as I’ve been sent emails prior to shipment saying an item I purchased didn’t pass inspection, so they were issuing me credit.

    I realize they’re new and they have a few kinks to work out, but I’m really loving their service and would still recommend it despite the few hiccups I’ve had.

  15. love this sub! but it’s taking a long time for them to allow us to choose accessories and handbags :/ everytime i check the banner says ‘coming soon’… boohoo….

    • I emailed them about it once & they said that bags would be coming sometime in Aug.

      • That’s one of the main reasons I signed up, was for the accessories and shoes, but I’ve seen very little in my size (although to be fair, I wear a half size, and most shoes are made in whole sizes only). I was initially told it would be late July that accessories would be stocked, so I hope they are not going to miss their August target date now.

  16. Has anyone ever sent them any items to sell? The website states you sell them your pre-owned/new clothing and get 80% store credit. I’m wondering if it’s too complicated of a process? Re-purpose clothing stores in my area, pay peanuts for good clothing.

    • I read there description of the process too. It seems like you only get your end IF your item sells and if it doesn’t it can be returned to you (not sure who pays) or you can leave it with them and it’s considered donated. Also, since they mostly sell their items for a fairly high discounted rate, i’m not convinced that items would earn that much on your end. I generally stick to selling my items that I want to sell on sites like vinted (in general buyers are looking to score good deals on items), poshmark (generally the best for high end), mercari (I wouldn’t do anything high end personally), and ebay and then I just donate everything else that I don’t care to try to sell.

  17. I love this sub! The customer service is fantastic. They get back to you super quick & all communication has been super friendly. Also, I put an order in yesterday & received an email last night that it was already shipped out & then got another email this morning saying that I would receive my order tomorrow. The shipping, quality of items, and packaging totally amazes me. You can’t go wrong getting a sub here. There’s so much to choose from for your whole family. 🙂

    • Agreed!

  18. I recently subbed to Revive. I have not received my order yet. I split the 15 items up between me and my 9 yr old daughter. I’m hoping her jackets fit. I learned that when searching sizes you have to be diligent. I found great items under our actual sizes ( 14, 12, etc..) but you have to also search under X or large, too.

    • Thanks a good tip, Bonny, thank you!

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