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Ellada Lane UPDATE – Process PayPal Refund Request

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Ellada Lane Subscription Box

UPDATE: Message from Ellada Lane:

Dear members and friends,

currently you can’t access our site based on the fact that we are moving servers.
We should be back from tomorrow onwards.
I am writing you to inform you that we will do our best to speed up been online and also per email reachable again.
In the meantime you can reach us through this email or if you like through the Facebook messengers. We will try to get back to you as soon as we can.
We are apologising again for the major delay in the delivery of the second parcel.
Please be assured that you will receive the parcel.
We will understand if you might not be happy due to the delay.
But I am reassuring you that you will receive your parcel.
If there is anything that you would like to ask, please feel free to contact us.
We are still trading and we will deliver. We just had major logistic / customs issues in the
past.
warm regards
Stavros

The site is back up, and I recommend taking whatever steps you feel most comfortable with regarding this subscription.

Unfortunately, it looks like Ellada Lane has shut down. Their website is no longer available, and emails sent to Stavros return as Delivery Status Notification (Failure).

There’s a chance that the site is down and will come back up and email will work again too, but since the second box was supposed to arrive months ago, I’m proceeding with caution.

If you have signed up for Ellada Lane, I recommend filing a refund request through PayPal.

 

Written by Liz Cadman

Liz Cadman

Liz is the founder of My Subscription Addiction. She’s been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
All views in this review are the opinion of the author. My Subscription Addiction will never accept payment in exchange for a review, but will accept a box at no cost to provide honest opinions on the box. This post may contain affiliate/referral links. Read the complete My Subscription Addiction disclosure.

31 Comments

  1. Update on my PayPal claim: Stavros had until yesterday to respond and never did, so I just got a full refund! Putting that money aside for June’s Avenue A. 🙂

  2. Whatever you do, do not close your paypal dispute based on this new info. You will not be able to open a 2nd one.

  3. Thank you for the post, Liz! I just discovered this today, I thought I’d check their website as they haven’t responded to my Facebook post, and the website was down, so I also emailed Stavros and it came back undelivered. UGH. Luckily I paid through PayPal and have opened a case with them. I’m bummed that I’ll never get my parcel (1.1 looked so amazing), but at least I’ll have my $150 and peace of mind.

    • Just received this email from elladalane@gmail.com. Looks like they are trying to do damage control.

      Dear members and friends,
      currently you can’t access our site based on the fact that we are moving servers.
      We should be back from tomorrow onwards.
      I am writing you to inform you that we will do our best to speed up been online and also per email reachable again.
      In the meantime you can reach us through this email or if you like through the Facebook messengers. We will try to get back to you as soon as we can.
      We are apologising again for the major delay in the delivery of the second parcel.
      please be assured that you will receive the parcel.
      We will understand if you might not be happy due to the delay.
      But I am reassuring you that you will receive your parcel.
      If there is anything that you would like to ask, please feel free to contact us.
      We are still trading and we will deliver. We just had major logistic / customs issues in the past.
      warm regards
      Stavros

      • Thanks for letting me know. I added this to the post. Happy to see the site is back up, but still concerned about this subscription since the 2nd parcel – which hasn’t shipped yet – was supposed to ship in 2015.

        From their Facebook page: Vol 2. ‘Hidden Treasures of Athens’ is in preparation and shipment is scheduled in December, right in time to be under the Christmas Tree. We are handson in Athens and will reveal one of the partners shortly.

      • Yeah, I have received two emails from Stavros within the last hour. I filed a dispute with PayPal last week.

      • How funny they couldn’t tell people the site would be down, or they were switching servers. And you can still email them; but they won’t respond to anyone… I sure hope that everyone is able to get a refund who bought this box. Very shady business practices.

        • Unless they were all kidnapped and hidden away on a remote island without connection to the outside world they have zero excuse for not informing customers proactively about shipping delays. It is going on 4 months late and then their site mysteriously disappeared and emails were returned undeliverable. What are customers supposed to think? Exactly what they did think – scam sub took the money and ran. It happens a lot in the sub box world. So all the “the sun was in my eyes,” “there’s a rock in my shoe,” “the dog ate my homework” excuses in the world won’t help at this point. The key takeaway here from a consumer protection vantage point (I teach pro bono classes on this subject) is to proceed with caution when subbing to new ventures, especially foreign-based ventures. The only safe way to subscribe is via PayPal with the caveat that you be mindful of their claim filing rules and deadlines.

  4. I loved the review of this box and wanted to get it but Greece has such a reputation for fraud that I felt it was almost as scetchy as buying a subscription to a Nigerian box. Now I’m very glad that I hesitated. Hope everyone gets their PayPal refund soon. This is a very good reminder to me to use this service instead of paying directly with my credit card.

  5. I actually started the claim process a couple weeks ago. Yesterday was the day Stavros had to reply by. I am hoping that means since he did not respond to them that they will rule in my favor. Really would like my $600+ dollars back. I will think long and hard before subscribing to new boxes again.

    • PayPal is awesome. Since Stabros never responded to them, I just got an email that they ruled in my favor and are refunding the $639 back to me. Yay, mo way I can now use for my upcoming vacation.

  6. Anyone else have this issue?

  7. FYI for everyone who already filed a dispute in the past with them. I filed a dispute back in December for not receiving the first box, after receiving the first package I closed the dispute. I was in contact on and off with Stavros for the last few months over the second package, last week he asked me to wait a few more days for the second box. I never heard from him again and then saw this post so I immediately contacted paypal. At first they said there was nothing I could do because I closed the case back in Dec. I argued that I still did not receive 5 more items and that the site was down and emails were getting delivery failure messages. They eventually said they will “make an exception” and escalate the case. Now Ellada lane has 10 days to issue me a refund or provide a solution to this problem or paypal is going to close the case in my favor. Let this be a learning lesson to me and everyone else, Paypal protection is voided once you close a case! DO NOT close a case prematurely for a sub service until you have received ALL your boxes.

  8. I filed a dispute and got my money back. At the last minute, the proprietor put in a UPS tracking number that was created two months ago and voided the same day. I called PayPal and alerted them to this fact and they ruled in my favor immediately. I hope everyone else is able to get their money back.

  9. Liz, I appreciate your post today, and your guidance in dealing with one of the disappointments in subscribing to a new subsciption box venture. I am starting the paypal dispute resolution process, and will be watching for updates from other posters.

    • So sorry about this whole situation. Hopefully, PayPal handles this well. I’m assuming they will since the Ellada Lane site isn’t even live anymore.

      • I never received a box, and I just received the refund via paypal. Paypal is the best!!!!

  10. I watch and wait on sub boxes… I think the youngest sub box I have is Luxor…. I know that starting a sub box can be difficult, but I became cautious about all boxes after I saw the curator for one of the boxes on the list of beauty boxes swapping for new only items on eDivv. ….. And she was FFFAAARRR from friendly!!!!
    Overly rude about the swap!
    I can’t say that she uses it in the box… just sketchy!

    • sorry, I’m totally lost on this one. can you explain? this was a guy, in greece. no beauty really.

    • I get it and there was a woman on MSA’s swaps doing the same thing. I wonder if it was the same person?

      • It is, I found her on there doing the same thing by searching for one item from her box 🙂

        • Is this still occurring? If you have a question/issue with swaps, please send an email to swap@mysubscriptionaddiction.com so it can be looked into.

          • They said it’s on the eDivv site, not MSA.

  11. I think the subscription box business is much harder than it seems.

    It looks fun putting together a box – but making one that appeals to customers, have it be a good value, and still make it profitable after packaging, shipping and advertising expenses, seems impossible. I’m amazed that any of these boxes survive at all.

    • I think someone might have great plans for the first few months (or just the first month). And then it gets harder to keep up. Because you have to satisfy the customers with every package. Anything like this where you have to find suppliers willing to work with you — different ones every month — is probably especially challenging.

  12. Sadly I subscribed to this box and retroactively purchased the Box 1 for extra money. I did not get a single box. I have filed a Paypal dispute. I am going to think twice before signing up with international subscription boxes going forward.

  13. Sadly this has been happening a lot!! Makes me very cautious!

  14. Wow, that stinks! I was seriously considering it so I’m really happy I decided not to subscribe to this one. I hope everyone gets their money back!

  15. While I did not order this box, I’ve been to both Santorini and Athens, and every thing I purchased while on this trip either broke after a few months or turned out to be fake… fake silk, fake gold…etc. I will say you all dodged a bullet, because judging by the first box…this box was WAY OVERVALUED. I hope the PayPal refund process works out for everyone!

  16. Seems a bit shady to shut down and not inform customers…

    • Right! Especially since many subscribers have been trying to contact him for months with no responses.

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