Wantable Intimates Subscription Box Review – December 2015
Wantable Intimates is one of the subscriptions from Wantable, and it is probably my favorite box they offer. Like all Wantable subscriptions, you can heavily customize what they send you by filling out your preferences – and you still get to be surprised!
MySubscriptionAddiction pays for this subscription. (Check out the review process post to learn more about how we review boxes).
The Subscription Box: Wantable Intimates Subscription
The Cost: If you subscribed before October 24th, you were locked into the previous $40/box rate. However, for new subscribers (anyone who signed up after October 24th) the new price has increased to $50/box.
The Products: 3 intimates products based on your profile settings.
Ships to: US, Canada (additional $6), UK (additional $7) and Australia (additional $10)
Here are the order details of my box. Wantable recently added free individual item returns to their subscription plans, so you can send back any item(s) you don’t want and get the refund based on the “Your price” listing. (Returns are free for US subscribers). However, if you keep everything, you get a “$4 credit” to your account making your next box $46. If you return anything, you have to pay the full $50 cost for the next box (which, personally, I kind of don’t like! It feels like you, the subscriber, is being punished for Wantable not sending satisfactory items).
When you first sign up for any Wantable subscription you take a style quiz and you can get very specific about the items you want and don’t want. (This is the list of my loves, likes and dislikes from my invoice).
Muk Luks Slipper Socks – value: $24 (My Price: $12)
These are cute, but they are size S/M, for shoe sizes 5-7. My shoe size is 11! They ask your shoe size in your style quiz so I really don’t understand why I was sent these. I contacted customer service and they said that these were actually mislabeled in their system so my stylist actually thought she was sending the correct size. I understand that, but, to be honest, a part of me feels like it wouldn’t be crazy to be a little skeptical of that because they’re labeled correctly as S/M on my invoice. Now, I don’t know how many different layers of “labels” in their system items go through to have it mixed up on her end but correct on my invoice, but it just seems odd.
Lucky Brand Paisley Leggings – value: $24 (My Price: $12)
This is another item I am disappointed with. I first subscribed to Wantable Intimates a couple years ago. Back then you could choose “love/like/dislike” for leggings as well as if you liked basic, colorful, and/or prints. I tried, but after a couple pairs being way too short (and usually also way too big, since stylists would send me larger sizes in hopes they’d be long enough), I chose to “dislike” leggings and just not try to get them.
Thus, I was surprised to see not only leggings but leggings in PRINT (which I have never ever had as “like,” since they’re not my style). I checked the new and updated style profile since they changed it (along with some other big changes in their intimates subscription – you can read more details about all of that here) and there is no longer any option for your preferences for leggings at all. Which seems really poorly thought out if leggings are still an item they are sending.
Needless to say, aside from not being my style, these leggings were also too big, too short, and very thin/didn’t feel like very good quality. I also mentioned this to customer service and they made a note in my profile for future stylists to not include leggings (but like, why not just put that back in the quiz and make everyone’s lives easier?).
Pajama Drama Slit Maxi in Peach Dream Stripe – value: $32 (My Price: $16)
This maxi is okay, but not really my style either. I don’t think I’ve ever thought of a maxi dress as loungewear. It’s also too short on me.
The Verdict: This is my second Wantable Intimates box since the big changes. Personally, I’m a little bummed that they lowered the number of items to always be 3, and raised the cost of the box by $10 to $50 total. To me, that should indicate that they’re ramping up the value and quality of the items they send, but so far (two boxes in), I haven’t seen that as the case, unfortunately.
Sometimes you can find items that Wantable sends on sale online so the value can be a little tricky to evaluate – personally, as long as all the items included are worth the subscription cost to me, I count the box as a win. I don’t know if you could tell (sarcasm), but I’m pretty disappointed with this box. I’m actually returning this whole box.
FYI, customer service’s response to my issues were to mark on my account that I don’t want leggings sent to me and they’re giving me the $4 credit so I only pay $46 for my next box instead of the $50 you normally have to for returning items. Earlier in this review I stated that I don’t like that system anyway (feels like subscribers get punished for the stylists not sending satisfactory items), so this solution didn’t leave me satisfied since it felt like the least they could do. I’m currently in the process of hunting down the email of someone a little higher up to talk to about my issues/concerns. Hopefully I can feel heard and they can get some clear feedback on what I think are some pretty off-putting aspects of their service design. And, of course, hopefully I can see some hope in my next month’s box.
What do you think about Wantable Intimates? What did you get this month, and what do you think about the changes?