Posted by on in Subscription Box Swap News | 28 comments

Swap Site Performance Issues Update + Waitlist Opening Tonight!

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Screen Shot 2015-12-09 at 11.31.15 AM

Good news! We’ve made some technical updates and we’ve upgraded our database and web serversΒ for the swap site, so response time on all swap requests has now significantly decreased.Β 

(On that chart above, the yellow portion is the time spent waiting for a response from the database. So the decrease in yellow is a very good thing!)

What this means: If you’ve been seeing Application Error messaging on Swap Matchmaker or other swap features that pull from a lot of data to generate results, then hopefully, you won’t be seeing those errors anymore!

We were holding off on opening the swap wait list until we fixed this issue, so now that we’ve made improvements, we’ll be opening up the swap wait list later tonight.

Let me know if you have any questions! And as always thanks for using the swap site and sharing feedback with us on how to improve it!

Written by Liz Cadman

Liz Cadman

Liz is the founder of My Subscription Addiction. She’s been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
All views in this review are the opinion of the author. My Subscription Addiction will never accept payment in exchange for a review, but will accept a box at no cost to provide honest opinions on the box. This post may contain affiliate/referral links. Read the complete My Subscription Addiction disclosure.


  1. I just signed up and got put on the waitlist – how long will I have to wait?

  2. I can’t remember exactly when I signed up for the swap site but I thought it was before the 9th and I’m still showing as on the wait list. Is there anyway to check to see if maybe I missed my invite???? Or maybe I’m recalling when I signed up wrong, lol. How often do invites usually open up? I’m so excited to become part of the site and get swapping!

  3. I noticed that fairly recently the tracking has gone live for sender too. Thanks so much! That makes it so much easier to keep track of outgoing items!

  4. With or without issues, this site is the best and I appreciate all the work you put into it Liz! Thank you!

    • Thanks so much Cara!!! πŸ™‚

      • You’re very welcome ☺

      • Thank you and Eric, Liz, your readers too, swapping is fun.

        • πŸ™‚

  5. I sadly seem to be still having an issue with looking at my ‘Followed Listings’ – getting this error: If you are the application owner check the logs for more information. πŸ™

  6. Please overhaul rhe search engine. Pleeeaase….

  7. Is anyone else having trouble logging into the site? I keep getting the message “application error”. Not sure if it’s related or not, but thought I would mention it.

    • Nevermind, it’s working now πŸ™‚

      • Phew! πŸ™‚

  8. I’ve been on the waiting list for quite a while, good to know the wait should be coming to an end tonight!! YAY!!

  9. That’s awesome! I hadn’t even thought to say anything about the errors I get when trying to use the matchmaker–I kept thinking it was my poor internet connection!!

    I think my only request is for the way the search works. When I type in more than one word nothing comes up, even if I know that item is available–the specific item instead has to be clicked from the dropdown menu. It would be nice if the way searches are retrieved from the database could be improved to include multiple word searches, but still allow users to click on dropdown suggestions. This way I could search for “art print” without having to look through all home items or know the specific print name.

    Thank you too for this amazing site! You guys have done such a great job, and I absolutely visit this site every single day. Addiction for sure =)

  10. Oooh I actually signed up last night.

  11. There was a post a while back that mentioned a swap forum. Is that in a menu somewhere? I joined swaps but haven’t had much luck so far. Thanks.

    • Jennifer: I’ve found the easiest way is to check on the swap site who is following the items you have listed and then look at their items to see if there is anything you might want to swap your items for. – I do this from time to especially if I’m tired of looking at some items and the items start piling up in the box.

  12. Another thing that would be very helpful if a user is in active for 2+ months that the user be removed from swaps, and have to get back on the waitlist. I noticed a user today on swaps that was last active in May. 2 months is long enough for vacations, and personal issues. 4 months of inactivity seems that they are not interested in swapping at all and the listing is just adding clutter,

    • I’m still relatively new to the swap sites. When you talk about inactive users is it people who haven’t had a swap in 2 months? Or is being logged in and on the swap board count as activity?

  13. Thank you – Swapping will be more fun.

    One thing I’m noticing is more non sub box items are being added to the site. Instead of being flagged and no longer in searches I wish that users would be banned swaps completely if 5 or more obvious non sub box items flagged and removed. Non sub box items ad to the clutter of swaps, and even if removed when listing a REAL sub box item from those boxes, a user has to sift through the non sub box items with photos that are listed when starting a new listing.

  14. YAY!

  15. This is great, thank you!

  16. I signed up for the waitlist a week or so ago to get Sweet+Spark cards mostly. Will I have to re-sign up?

    • You do not have to sign up again. If you are on the waitlist now, you will be added as soon as it opens up next (tonight). πŸ™‚

      • Yay! Thanks! πŸ™‚

  17. This is awesome news, thank you!

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