Posted by on in Subscription Box News | 5 comments

Reminder: Owl Crate Subscriptions Open Tonight at 8 PM PST

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Owl Crate Subscriptions on Sale Tonight! Screen Shot 2015-04-21 at 10.23.53 AM

The YA Book subscription box Owl Crate opens up subscriptions tonight at 11 PM EST/ 8 PM PST. (Hopefully this time goes smoother than when they opened up just 20 spots!)

Written by Liz Cadman

Liz Cadman

Liz is the founder of My Subscription Addiction. She’s been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
All views in this review are the opinion of the author. My Subscription Addiction will never accept payment in exchange for a review, but will accept a box at no cost to provide honest opinions on the box. This post may contain affiliate/referral links. Read the complete My Subscription Addiction disclosure.

5 Comments

  1. I’d feel bad if I didn’t share my recent experience with Owl Crate. Earlier this month (April 10th) when they advertised that they had 20 April boxes/subscriptions available, I set my alarm and stayed up late so that I could be one of the “lucky” ones.

    I wasn’t very lucky. What I ended up being was out $400 with absolutely nothing to show for it and Owl Crate has not responded to a single email directly. Somehow, due to “server problems,” I received an error message instead of a confirmation page when I tried to place an order on my iPad, so I switched to my laptop and was able to successfully place an order for the April box and an annual subscription.

    However, later when I checked my email at 12:09pm, I found out that I’d actually ended up purchasing two subscriptions, not just one – even though the order on my iPad never went through on my end – it did according to Owl Crate – so I was charged for two April boxes/annual subscriptions.

    I immediately emailed Owl Crate and told them of the mistake, letting them know that I wanted to keep one subscription and cancel the other. Then I went to bed, happy that I’d stayed up, thinking that losing three hours of sleep had all been worth it.

    Btw, I should point out that the subscriptions were $200+ a piece ($209.88 each), with shipping, so was a very expensive investment I was making. I’d chosen the annual subscription, because I wanted to support what I figured was a fairly new sub in this area. Since I’d been charged for two subscriptions, I was now (and as of today, am still) out over $400.

    In the morning I got the same message a lot of you probably did: a message from Owl Crate telling me that they’d oversold their April box due to server error and that despite any confirmation I’d received, I would not be receiving an April box, did I still want my subscription?

    I referred them back to my earlier email, expressed my disappointment that they had no intention of filling the orders for boxes they’d sold, and asked that one of my subscriptions be refunded immediately, as promised.

    I never received a response, or a refund. Instead, I received another email again asking me if I wanted a refund and today, I received an email from Owl Crate asking if I wanted to subscribe to their May Box.

    I love books and I want to do everything I can to support book subscriptions, but I don’t understand their behavior and total lack of communication. At the very least, even if they couldn’t be bothered to respond to my emails because they didn’t like being held accountable for wasting so many people’s time, they could have at least refunded my money.

    I don’t know if anyone else has had this experience, or if their experience has been better or worse, but it’s been at least a few weeks since their April fiasco. More than enough time has passed for the refunds to be processed and emails to be read and responded to. So, for what it’s worth, I’d wait a few months on this subscription. They don’t seem to have grasped that customer satisfaction is paramount to selling a subscription.

  2. I stayed up really late to do this, and it isn’t working. “502 Bad Gateway.” :\

    • keep trying thats what it said for me but i kept refreshing and i was finally able to get it to go through… good luck

      • That was excruciating. I hope it’s worth it.

  3. that was painful… but i was able to snag one looking forward to receiving this sub

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