French Box Updates
I’m an annual subscriber, and I just received this email from FrenchBox:
We’re happy to announce that we will resume the subscription box in May with a new and improved FrenchBox.
You purchased a pre-paid subscription with us and we want to thank you for your patience during this time of transition.
The issues we faced with our recent boxes were a clear sign that we weren’t doing things the way we originally intended. FrenchBox went on a hiatus for a few weeks in order to reorganize operations and come back with a better box for you.
We would like to present some of the changes we are introducing for FrenchBox as well as your options as a pre-paid subscriber.
What’s changing ?
We’ve listened to your feedback, examined our recent shortcomings and worked hard to prepare a new FrenchBox that we we hope you will enjoy receiving for years to come!
A better experience
More flexibility: Cancel or put your subscription on hold at any time, pay only a few days before your box ships.
More transparency: We will provide more information about products such as ingredient lists and use-by dates.
The promise that all brand name products we send you were acquired directly from brands or through their official distributors.
Easier, faster customer service through your dashboard.
A box every OTHER month
For a renewed focus on quality and experience.
Shipping dates will be “expected dates” and confirmed about 2 weeks before we ship the box.
A new price: $36
A box with with better products, more exclusive products and prodcuts that you cannot find in the United States.
More information about the products you receive.
Free Priority Mail shipping.
Wanna know more ? You can review our FAQ online (login required) with answers to your most frequently asked questions about this transition. We will update this page as new questions come in.
You will find answers to such questions as : What’s in the May Box? Why haven’t we heard from you lately? Why did you stop shipping every month ?
FrenchBox Changes FAQ
Your options today…
We are preparing our first new FrenchBox and we hope you will try us out. Since we’re changing the way we do the box, we are offering the following options:
Option 1 – (default) you will receive our upcoming boxes automatically.
We will add 30% to your pro-rated balance (we called it your “final balance”) and we will send you our boxes until your balance is depleted; or
Option 2 – you can decide later: keep your final balance with us and use it when you are ready; or
Option 3 – get a refund: we can refund your pro-rated balance.
Please verify your account information on your dashboard, under the tab “My previous account” and let us know if you think any information is incorrect.
You can contact us via our priority customer service form your dashboard if you do not wish to proceed with our the first, automated option.
Verify your account information
What’s next ?
If you agree to option #1, sit back and relax: we will email you updates when the theme is revealed, when the shipping date is announced and when your box ships.
We currently expect to ship our next box in the second half of May. We will confirm or update the shipping date around May 15th.
If you do not agree, contact us and we will work things out with you.
We’ve listened and will continue to listen…
We want to thank all of our subscribers for sharing feedback. This provides great insight into your wishes, desires and disappointments. It strengthened our feeling that the changes we are making are the right ones.
Going forward, we want to make it easier to get your opinion and we are planning to collect your rating and feedback on products for each box.
We are very excited about the direction we are taking (and the next box…). We hope you are too and remain a subscriber for years to come!
The FrenchBox team
What do you think of the latest updates? I’m happy to see they are allowing annual subscribers the option to refund the remaining balance of their account. I think I might give them another chance and see what the upcoming box brings.