French Box Update for Annual Subscribers
French Box sent this email to annual subscribers yesterday. (Thanks for sharing this Lesley)
We wanted to reach out to you without further delay to share an important update about your pre-paid subscription with FrenchBox.
We appreciate that you have put your trust in us early on when purchasing your subscription and we want to acknowledge that we fell short of expectations with our last box.
Please trust that we intend to correct this situation the best we can and in the shortest delays possible.
We are going to send you two replacement products in order to bring our February box up to an acceptable value. We expect to do this next week. These items will be brand name, full size products with a combined retail value of about $35. We will post the ingredients list, production and expiration dates on our website once we ship them.
We are planning some changes in the way we offer our box. Changes that are necessary for us in order to produce boxes at the quality level we had originally set for. Among other things, we will now provide detailed information about all the products that the we send: production date, shelf life and list of ingredients. We will no longer guarantee a set schedule for our box and we will change its price in the coming weeks.
How will we fulfill your subscription ?
Your subscription status today is as follows:
You purchased a 12-month subscription on August 20, 2014 for $204.00.
We have shipped you 6 boxes sor far, which leaves a pro-rated balance of $102.00.
We are going to add 30% to your balance (your final subscription balance is$132.60) and ship you our upcoming boxes until this balance is depleted.
We will provide you with choices when your balance falls under the price of the next box we ship (a single product, a store credit, etc).
Finally, and most importantly, we want to let you know that we are deeply committed to fulfill your existing subscription and send you boxes that you will love in the coming months. Your subscription is particularly important to us because you were an early subscriber.
We hope that you will find these changes acceptable and give us a chance to exceed the expectations you have put for us.
The FrenchBox Team
It seems like they are really committed to fixing the issues, so I will remain somewhat cautiously optimistic. I’m curious to see what the two items are we will be receiving.
What do you think?