POPSUGAR October Box Shipping/Order Update
I know a lot of readers on this site are still waiting for their October POPSUGAR Must Have boxes to arrive, and/or to hear back from customer care (myself included), so I reached out to POPSUGAR to get updates.
Here is what I found out:
1. Billing issues. They are aware that some customers were double charged and some customers were charged for a referral box are working to refund everyone. (I believe they are tackling this on an ongoing basis, but again they are behind on customer care emails).
2. Tracking /Shipping Issues. They are working on sending out tracking emails to everyone who hasn’t received a box. (From what we’ve seen in the comments on this site you may get your box before you get any tracking email though). As of 10/22 they have shipped 87% of October boxes. And they are working to ship out the remaining boxes asap.
3. Seasonal October Products. SPOILER ALERT. They are trying to ship out all the boxes so that the nail decals arrive in time for Halloween. Dean & Deluca has verified that the malt ball expiration date can be extended to 11/15. (I know this isn’t ideal information, but wanted to include any updates).
4. Customer Service Emails. I don’t have a specific answer on how long you can expect to wait to hear back from customer care, but I’ve been told the team has a substantial backlog this month due to all the site issues and is getting through the requests as quickly as they can. (Their customer care team is 3 people). (Personally my customer care request was sent 6 days ago (that time span includes a weekend), and I haven’t received a specific response yet, so I would say wait time is probably at least 7 business days). If you’ve received a response from POPSUGAR Customer Care and can let us know how long it took that would be great!
I’m not sure if that’s much new information, but I know as much info as possible is useful when you are still waiting to get your box/refund!