Posted by on in Subscription Box News | 37 comments

FYI – Whimsey Box Appears to be Going Under

This post may contain referral/affiliate links. Read the full disclosure.

FYI - Whimsey Box Appears to be Going Under...

Whimsey Box appear to be going under…and handling it horribly. I don’t normally do posts about boxes ending, (because most companies handle things correctly and refund subscribers), but wanted to make sure you are aware in case you are a subscriber or you’re considering subscribing.

Here are the details:

Subscribers have been charged for August and September boxes, but August boxes haven’t shipped yet.

WhimseyBox never emailed subscribers to let them know anything was up.

On September 9th they posted this on their Facebook page:

Facebook Screen Shot

Since then – radio silence.

I reached out via twitter but haven’t gotten a response since September 9th.

While I understand that there are issues that can come up and delay shipping, a complete lack of communication with subscribers is just unacceptable. If you’re a Whimsey Box subscriber I recommend reaching out to your credit card company to refute the charges. You also can try to contact their customer support, but from the comments on facebook it looks like no one is answering. (I just tried their customer care number and it goes straight to voicemail).

Written by Liz Cadman

Liz Cadman

Liz is the founder of My Subscription Addiction. She’s been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
All views in this review are the opinion of the author. My Subscription Addiction will never accept payment in exchange for a review, but will accept a box at no cost to provide honest opinions on the box. This post may contain affiliate/referral links. Read the complete My Subscription Addiction disclosure.

37 Comments

  1. Check out Darby Smart (www.darbysmart.com) as an alternative.

  2. And it looks like the site is even down now too!

    • That’s so good to hear – I can’t believe they left their site live for months allowing people to enter their credit card info.

  3. Ah, I should have looked into this earlier. I was wondering why I hadn’t seen any boxes come through in a while, and then noticed some refunds on my card. You’re right, complete lack of communication is completely unacceptable. I need to check my statements to make sure I’ve been completely refunded and not charged for anything else.

  4. Wish I had found this post sooner, I ordered a Gift Subscription + a $20 box for Christmas. The web site threw an error when I submitted the order, but my card was charged for both items.

    A couple days later I got a notification that the $20 item was being refunded. No explanation of why. I sent an E-mail asking for details. Nothing. A couple days after that both the subscription and item were refunded. I sent another mail. Nothing.

    I called the listed phone number this morning. Busy.

    Won’t come anywhere near these people ever again.

  5. thanks so much for this post. i feel like a crazy person, sending email after email as my “subscription” (which was a gift) dwindles away with absolutely NOTHING to show for it. honestly, they should be horribly ashamed of the way they are handling things! how hard is it to even set up an auto-email-reply saying that they are having difficulties and will respond when they can?!

  6. Any update on this?

    • Surprise, surprise! My Whimseybox arrived today (Sepetember 26th).
      I really had given up on this one. Let’s hope they get their act together and send out further boxes.
      Fingers crossed.

      • I’m so happy to hear you got your August box! (But why aren’t they responding to their customers? Makes no sense!)

        • A friend in California called to say that she received her box today too.
          Neither of us had tracking or shipping notices. Also, Whimseybox have kept silent on Facebook since the 9th.
          Weird.

          • They just e-mailed me offering $5 off my first Whimsey Box. HMMMMM, i think i’ll pass

  7. I had a similar experience with a nail polish sub, the Inzuri I.N.N. box. By the time I got a refund I had been charged for FIVE months worth of boxes that never came. All of my emails went either unanswered or I would get a reply saying sorry and that they had just shipped, when in fact they had not. Finally in May I sent a pretty rude email saying they had 48 hours to refund me or send me tracking numbers or my lawyer would be contacting them (total lie but it worked! Lol) and lo and behold the next morning I had a full refund and a few hours later they emailed all subscribers saying their sub service was on hold and refunds were coming lol.

  8. Whismeybox is listed in an article under “bankruptcies & liens” on Business Journals, but as I’m not a paying member I can’t see the full article. I also read on a forum somewhere that someone found that one of their bigwigs was tweeting to a new prospective employer regarding interview stuff.

    I had signed up and August would have been my first month, but after checking their Facebook page when I still hadn’t received my box at the start of Sept I disputed the charges right away. I got my money back. I feel bad about the folks who bought multi-month packages or who waited too long to dispute.

    I’ve looked into Darby Smart but I think I’ll skip a new sub right now. The holidays are coming and I have more important things to buy.

    • This is sad about Whimseybox especially since it seems popular with its subscribers.

      I’m 2 months into my 3 month subscription with Darby Smart Boxes and also ordered their regular boxes. August Mystery Box is making Lemon Poppy Soap and September Mystery Box is dying scarves using patterns.

      • Thanks for the info. I’m interested in Darby Smart and those projects sound fun! I dunno though… I’m fairly burnt out on sub boxes and the Whimsey-debacle didn’t help matters at all. I’ll look around at some more reviews and see how I feel about it.

  9. I’ve been having a hard time with A&j Smelly Goods and Stuff. I ordered a 6th month membership as well as 2 extra August boxes I have finally received 2 of the boxes. I’m still waiting for 1. I’ve left several messages with no response. No word on when September box will ship.

    • My sister received the August box last week. Neither one of us could find contact information to determine if she will be billed for September’s box. She’s frustrated because of lack of communication. She lives out in the country using her phone as the internet when it can grab a signal. The way it reads I think you need to sign up every month which I understand doesn’t apply to you because of the length of your sub. I know on her Facebook page she was having different problems with billing etc., but it hasn’t been updated in awhile. It’s a shame because my sister loves her August box, but doesn’t want to deal with the uncertainty of billing and shipping.

  10. Thanks Liz! I hadn’t even noticed that they charged me for three months on August 9th, but I hadn’t received anything. Too much on my plate I guess. I contacted my credit card company. Let’s hope they will help.

  11. I did get an apology email from them on Aug 27 for the delayed August box. Then I got charged in Sept. I just cancelled my subscription. I have been getting Whimseyboxes since 2012 on and off. Honestly this subscription seemed to good to be true–I don’t know how they kept up with it for so long.

  12. I signed up in August for my very first box, and was charged the price. I changed my billing information in early September to a different credit card, and a few days later received an email that my subscription had been cancelled because my credit card information was not correct and couldn’t be processed – even though it’s a brand new card with plenty of room. I emailed them almost two weeks ago asking about the August box (if it would be sent since I was charged for it, and what the deal was with the credit card situation) and haven’t heard back. I was just going to email them again today when I saw this post. What a bummer. Thank you for letting us know, Liz!

    • It is such a bummer – I really liked their box 🙁

  13. This is sad, not only because of the demise of a fun subscription, but the poor handling of the end of the boxes.
    I’m rather embarrassed, as my son’s girlfriend signed up with them in August on my recommendation. When I tell her that she has to contact her CC company about this mess, I’ll send her one of my boxes to make up for the bother.
    A real shame.

  14. Wow, I am really sorry to hear this. I really loved this sub, but luckily unsubscribed last month because I don’t have time to complete their projects. I’ve never had a problem with their customer service. They even emailed me once correcting something I hadn’t noticed myself! I hope they can sort this out, they really seemed like they were going strong.

  15. Liz, I love you for keeping us inform on things like this. I have never brought one of their boxes before, but something like that happen to me also when I was subscribe to AngelBeautyBox, so thank you for keeping us inform about issue like this.

  16. It is too bad to see it going down this way. I have been subscribed to Whimseybox for over a year. I have always loved their subscription and have remained subscribed. It may sound strange, but with everything going on in my life (and so many subscription boxes) I didn’t notice that August was missing. I am a “Pro” subscriber and frequently ordered extra supplies from their shop, so I will check on it…as I was likely charged $45 recently.

    Their customer service was always reliable before. Saddened, but thanks for the heads up, Liz.

  17. I subscribed to Whimseybox when they were just getting started, and they haven’t improved one bit since I unsubscribed well over a year ago (maybe even two years?). I sent them multiple e-mails, consistently reached out to them on Facebook and Twitter, and in the end cancelled and posted an open letter to them on my blog because they never addressed my concerns. The complaints I had with the company were easy to fix, and they took no steps to improve their service. Sad.

  18. On a side note– Liz, do you know anything about Taste For Sweets being discontinued? I emailed and sent a FB message but have not heard back, and it has been several weeks…

  19. Wow, that’s really sad! Customers should definitely dispute the charges with their CC company or bank. On a side note, the new box, Blue Velveteen, is handling pr horribly, ignoring customers, and degrading subscribers on their FB page… you might want to avoid that one (I deleted my review of their box after receiving a “blogger box” instead of their regular box).

  20. That’s very sad. I always liked what they offered. 🙁 That’s terrible how they are handling things. UGH. I don’t like that at all.

    Hey, Liz. I didn’t know where to put this. I know it’s not necessarily a sub box, but I thought it was neat. Yes To (the Carrots, Cucumbers, etc) is offering two different mystery boxes for $25 & $40 respectively right now. Here is the link: http://www.yestocarrots.com/category/special-offers?category_id=0000034. I thought that was neat.

  21. I am so glad you posted this. I have been charged for August and September whimseyboxes and emailed and called them with no response from them. This is so annoying and unprofessional. The sad thing is this was my favorite box. 🙁

  22. I had the same issue with The Organically Green Soap Company. I paid for 3 months of product I never received. No email or notice. Their website/facebook was just gone and they never replied to my emails.

    • Me too…

  23. This reminds me of the atrocious way Lily & Eve handled going under. I made the mistake of subscribing for their last month of service. (Of course I didn’t realize it at the time.) They refunded all existing customers for the last box because they realized it would be seriously sub-par in value but since I had signed up the previous month and was charged over a month in advance they missed me in the grand refund.

    So I ended up paying $25 for a little makeup bag like Ipsy sends out. Then they completely ignored all tweets, emails, and Facebook. I never was refunded and I technically can’t protest the charge since it was a subscription box with no guaranteed value but needless to say I was very disappointed and try to pick subscriptions that aren’t going to go under.

    Anyway, thanks for keeping your eye on this, Liz!

    • I just did a little more sleuthing and found a blog that referenced the Lily & Eve debacle and the maker of the makeup bag (who was never paid for her work) commented and said that the person who ran Lily & Eve now runs Poppy Nail Polish.

      • There was a lot of talk about that when it went down at Make Up Talk. Horrible.

  24. pretty sad that they are doing this and haven’t even disabled new subscriptions, i’d think that should be one of their first steps

  25. Thank you for posting this, good to know. I’m always looking for the next box, based on this I’m glad I did not subscribe when I was thinking about subscribing. I’m hoping that for you and the rest of the subscribers, that they will get back to you, mail off the august boxes with a few extras in it.

Post a Reply

Your email address will not be published. Required fields are marked *

Comments may not appear immediately. More info here.