Taste Guru Subscription Box Review – May 2014
If you read this blog a lot you know that my reviews are generally pretty positive. I may not like or need a product in a subscription box, but if they delivered what they promised subscribers, I’m not going to hold my personal preferences against them in my verdict. (Of course if I absolutely love a box that should be pretty clear!)
This review is not going to be a positive one though. I’m pretty bummed about it too because when Taste Guru originally launched I was so excited about a gluten free box that sent both snacks and pantry staple items.
I’m not sure entirely what’s going on with Taste Guru right now, but based on comments I’m seeing on my review from last month, it seems like the following things are happening:
- Many subscribers are having issues getting responses from their customer care/social media.
- They have blocked users from commenting on their Facebook page.
- Many subscribers are still waiting on their April boxes.
- It seems like Taste Guru is penalizing customers who signed up with a Gilt City or Groupon deal with a lesser box. (I’m not sure if it’s only on the last box of your subscription, like what happened to me).
For reference, I subscribed to Taste Guru with a 6-month subscription deal through Gilt City, and this was the last box of my 6-month subscription.
So, as you can see from the top picture, I received my May Taste Guru box in a USPS mailer and it has 6 items in it. Here’s a picture from Instagram of what the May box should look like. (I received 6 of the 9 items for the May box). I haven’t received a response yet from Taste Guru about the discrepancy in boxes, but if I do I will update this post.
The Subscription Box: Taste Guru
The Cost: $39 a month (less with 3,6, and 12 month plans)
The Products: 6-8 full-size gluten free products.
Free for All Kitchen Gluten Free Crackers – Value $4
Delallo Gluten Free Orzo – Value $3
These crackers are tasty, and I’m used to only three varieties of gluten-free pasta from Trader Joe’s, so it’s nice to have Orzo to try!
Enstrom Almond Toffee Singles – Value $2
Soy Joy Bar in Dark Chocolate Cherry – Value $1.50
Verdict: This box has a value of about $10.50. I’m definitely disappointed in the value and just not sure what’s going on with Taste Guru. The point of offering your subscription on a site like Gilt City is to attract new customers and hopefully impress them enough that they decide to stay subscribed at the regular rate after their discount is over. I definitely would have kept subscribing if I hadn’t received this box, (and seeing that they are ignoring their customer’s complains/questions isn’t helping).
Given how they are currently handling customers, I do not recommend subscribing to Taste Guru. I’d love to see them turn it around, respond to customers with transparency, and provide customers with a great value to make up for the previous issues, but it seems like these are the actions of a company that isn’t going to be around much longer.
I think this is the most negative review I’ve ever written, and I even made sure to not write the review immediately after receiving the box, since I didn’t want to write a review angry!
Do you subscribe to Taste Guru? What has been your experience?